The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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kodave

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Got all 6 of my games today...I would complain that they only came in 2 packages but the shipping was free after all.

They are all complete...except Resistance 2 was in the RED case. The horror.
 
Got three books today. Two arrived in a poly bag. Quite a big of wear on the dust jackets but that's the risk of buying used. One arrived in a bubble mailer. This was Absolute Green Lantern Rebirth. It didn't look like it sustained any damage during shipping, but there was a big of wear on both the slipcase and the dust jacket.

I didn't realize that particular book would be so thin compared to my other two Absolute Editions, but that's not Hastings' fault. They did leave on the in-store price tag which showed $14.99. Would have liked to have purchased it at that price! Alas it was an okay deal in the end.
 
[quote name='kodave']Got three books today. Two arrived in a poly bag. Quite a big of wear on the dust jackets but that's the risk of buying used. One arrived in a bubble mailer. This was Absolute Green Lantern Rebirth. It didn't look like it sustained any damage during shipping, but there was a big of wear on both the slipcase and the dust jacket.

I didn't realize that particular book would be so thin compared to my other two Absolute Editions, but that's not Hastings' fault. They did leave on the in-store price tag which showed $14.99. Would have liked to have purchased it at that price! Alas it was an okay deal in the end.[/QUOTE]

Did you end up getting that Secret Warriors omnibus?
 
[quote name='Squall835']Did you end up getting that Secret Warriors omnibus?[/QUOTE]

It's still in the mail, so I'm crossing my fingers it survives in what I'm sure will be a bubble mailer.
 
lol, received gears of war 3 i ordered during the facebook sale and for the second time i've ordered from them the game will not install on my harddrive,gohasting used game quality is shit.
 
[quote name='Jay']lol, received gears of war 3 i ordered during the facebook sale and for the second time i've ordered from them the game will not install on my harddrive,gohasting used game quality is shit.[/QUOTE]
Not if you have a PS3. And come to think of it I have gotten nothing but quality Wii games from them as well.
Got my PS3 games from the 25% off + free shipping sale. Got HP: Order of the Phoenix, Medal of Honor and SW Clone Wars Republic Heroes all complete and like new. Cost me a total of a little more than $6. As always very happy with gohastings
 
[quote name='Tsel']I'm pretty sure all copies of Bulletstorm are the limited edition.[/QUOTE]

There are regular versions out there.
 
Got 3 of the 4 games i ordered in yesterday. Alpha Protocol, Killzone 2 and Resistance 3. Only problem was instead of KZ2...someone put 'Two Worlds II' in instead.

Tried calling CS, but they said they could only issue a refund and since i only paid $3 for it i guess i'll just keep it lol

So i just went and ordered another copy of KZ2 and hopefully i get the game this time.
 
** Thank you GoHastings for a great 1st experience !! ** Being a little reluctant by reading a lot of the feedback from everyone, (as I'm sure most people are), I decided to take a chance with purchasing 2 Xbox 360 games during last Friday's 25% off + FS sale.
I ended up getting Perfect Dark Zero ($1.50), & Brutal Legend ($2.27)...with tax = $4.12. They arrived today, in one very secure padded package....both games have pristine cases, manuals, and disc. Of course I've made sure they both work, and could not be happier.
You know the 'ol saying, "You only get one shot at making a first impression", well I'm happy with the impression GoHastings has left with me, and will definitely take a chance with them again soon hopefully. (Which is more than what I can say with my first AND LAST experience dealing with the Microsoft Store online, dealing with these freakin' MS pts codes and coupons.......NEVER AGAIN.....after making 5 phone calls and spending an hr+ each time speaking to everyone and their mother !)

* In the end, I'm not taking to heart the saying, "You get what you pay for", because clearly my spending $4.12 has outshined the $60 purchase leaps and bounds ! *
 
[quote name='Scorch']There are regular versions out there.[/QUOTE]
Hmm.. I must just never have seen one then. My mistake.
 
[quote name='Tsel']Hmm.. I must just never have seen one then. My mistake.[/QUOTE]

Only the much later versions are the regular ones. The Bulletstorm original releases were all "Limited Edition" versions, much like what EA did with MoH on first release, so unless you've actually seen the game in the store as of late you probably would have never known.
 
I'm glad you guys posted so much positive stuff on gohastings. Just got in most of my order from the 250k sale.

Mule Variations - Tom Waits
Alice - Tom Waits
3 radiohead albums,
The Black saint and the sinner lady - Mingus
"Kind of Blue" remastered anniversary edition
2 stone temple pilots cd's
and 3 harder to find country albums for my mother.

Out of everything only one song didn't play, so i downloaded it on amazon. Disk quality was much better than I expected, and only a few jewel case scratches.

Throw in Season 1 of Breaking Bad. All for less than $40, I am ridiculously happy.

I'm going to be checking their site weekly for now on. I'll probably try Hardcover books and Games next sale too.
 
Here's my recent breakdown: Recieved 1 book in super excellent awesome condition (the 2nd game of thrones book - excited). 3 DVDs in excellent condition, 1 with a slipcover, although one was PV when I ordered used its in good enough condition I dont care, still waiting on 2 more. 3 Blus, all excellent condition. 7 TV box sets with 5 more on the way. 2 were sealed, 3 arrived in excellent condition, 1 arrived with significant damage due to the poly mailer it was mailed in (it was a hefty set, so it needed a bubble mailer and probaby wouldve been fine without it - very disappointed since it was the most expensive one I ordered and now the artwork is all torn on the box and the box doesnt stay together), and the last box set was in OK condition, its the 2nd time Ive ordered this particular set, and it came with some tears on the artwork (like it had a sticker and someone ripped it off, along with part of the artwork), and some really sticky stuff that wont come off easily (gotta find my googone somewhere...). So out of 21 ordered, 14 were received and 2 were not so hot. Not too bad considering 1 was dmged in shipping!
 
[quote name='kodave']It's still in the mail, so I'm crossing my fingers it survives in what I'm sure will be a bubble mailer.[/QUOTE]

Cool, let me know how it ends up condition wise. I've always been hesitant to order really big books from them given the torn up bubble mailers I've received in the past.
 
Ive gotten some BIG books from hastings, both paperback and hardback, both in bubble mailers and in poly mailers and knock on wood everything has been in absolute excellent condition. I wish I could say the same for the movies I buy.
 
[quote name='Tsel']Received a Blu-ray today. Finally got one with no damage to the case.[/QUOTE]

Blu cases are so fragile for shipping. The majority of mine arrive with chips and cracks, but luckily blu-ray discs are sturdy as hell.
 
Everything I ordered last Friday (12 games in all) arrived in piss poor condition. They were packed in two massive bubble mailer envelopes. Dead Rising was literally cracked in half. My first really bad experience with gohastings. I guess everything is going back.
 
[quote name='kill3r7']Everything I ordered last Friday (12 games in all) arrived in piss poor condition. They were packed in two massive bubble mailer envelopes. Dead Rising was literally cracked in half. My first really bad experience with gohastings. I guess everything is going back.[/QUOTE]

I had the exact same problem with Dead Rising from GH. I called them to tell them it was cracked in half, and she said she'd send out a bubble mailer and give me a refund. Never received the mailer, but I got the refund. Maybe the company has a grudge against Capcom?
 
Two books in a bubble mailer. Mailer was a little torn, but the books weren't damaged in shipping. Undead book was in like new (probably a new copy clearanced out) and the Land of the Dead TPB was in good condition. If I was a collector it would not due, but I'm not and I wouldn't expect collector quality from a used store like this.
 
Got quite a few packages from these guys the past two days from the big 1 day sale they had, one of the games I got doesn't work at all, and one of the games I got I ordered 2 of and on the little piece of paper it says that there is quantity 2 and I only recieved one, does that mean the other one will get here later or that they just didn't ship one? Also, for the game that doesn't work, do I return it to them to get my refund?
 
How long does Gohastings customer service usually take to respond? I've ordered tons of stuff from them before without any real issue, but the other day I ordered Bomberman Land Touch 2 and was sent Bomberman Land Touch 1. :/ I sent them an email about 3 days ago. Hopefully I'll hear something tomorrow.
 
[quote name='Amnion']How long does Gohastings customer service usually take to respond? I've ordered tons of stuff from them before without any real issue, but the other day I ordered Bomberman Land Touch 2 and was sent Bomberman Land Touch 1. :/ I sent them an email about 3 days ago. Hopefully I'll hear something tomorrow.[/QUOTE]

I'm waiting on an email from like two days ago. Sounds like they're backlogged, or something.
 
Finally got a shipping confirmation for Asura's Wrath.

Earlier today picked up Shinobi 3DS for $5.06 shipped. Already got that shipping confirmation.
 
[quote name='Amnion']How long does Gohastings customer service usually take to respond? I've ordered tons of stuff from them before without any real issue, but the other day I ordered Bomberman Land Touch 2 and was sent Bomberman Land Touch 1. :/ I sent them an email about 3 days ago. Hopefully I'll hear something tomorrow.[/QUOTE]

If you want a more immediate response just go ahead and call them, let them know you've sent an email, and give them the customer service case # then go from there.

Their email service is also not the best in the world, so depending on what your problem is if it's a bit more complex than asking for a refund you may be better off just calling them.
 
[quote name='MoCiWe']Got quite a few packages from these guys the past two days from the big 1 day sale they had, one of the games I got doesn't work at all, and one of the games I got I ordered 2 of and on the little piece of paper it says that there is quantity 2 and I only recieved one, does that mean the other one will get here later or that they just didn't ship one? Also, for the game that doesn't work, do I return it to them to get my refund?[/QUOTE]

The best way to make sure is only calling them. Just call them don't be shy :3 They will send you a prepaid shipping label which you must to apply to the incorrect game to send it back. Also they can give you information about the missing item. After you send the items back, it will take 2-3 weeks to get a refund. Yes it is a long time, I guess many people prefer to keep the wrong item instead of getting a refund cause of this, so it is up to you, but call it, maybe they will tell you to keep the item but you will also get a refund. Good Luck! :3

By the way the number is located at the end of the first post on this thread, thanks op for that information! :)
 
[quote name='Ashlee']The best way to make sure is only calling them. Just call them don't be shy :3 They will send you a prepaid shipping label which you must to apply to the incorrect game to send it back. Also they can give you information about the missing item. After you send the items back, it will take 2-3 weeks to get a refund. Yes it is a long time, I guess many people prefer to keep the wrong item instead of getting a refund cause of this, so it is up to you, but call it, maybe they will tell you to keep the item but you will also get a refund. Good Luck! :3

By the way the number is located at the end of the first post on this thread, thanks op for that information! :)[/QUOTE]

I may end up giving them a call, I didn't get the wrong item though :p, I may have wrote what I said a little weird, the main thing is that one of the games I got doesn't work and the back of the disc looks absolutely terrible lol.
 
[quote name='MoCiWe']I may end up giving them a call, I didn't get the wrong item though :p, I may have wrote what I said a little weird, the main thing is that one of the games I got doesn't work and the back of the disc looks absolutely terrible lol.[/QUOTE]

LOL, just call them :p
 
man im glad bulletstorm worked def the best usage of 1.50 ive ever had in my life and then the worst as i play duke nukem forever
 
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I got Socom 4 and Bulletstorm for a total of $4.20. I had $6.50 on a hastings giftcard so that paid for the tax and shipping.

The condition on both were fantastic. The Socom 4 sleeve was slightly damaged in a corner, but mostly unnoticeable.
 
My Kanon: The Complete Series boxset arrived today (yesterday technically) and...it looks just fine. It was re-wrapped in plastic (it felt a bit too loose to be considered shrink-wrapped IMO) and there's only one or two barely visible creases in the box, so I'm happy with it, especially for $14.98 w/ free shipping. :D
 
Ah, you actually got the box and not the SAVE edition you mentioned previously.

That's fine then. The SAVE edition (even though it doesn't have SAVE written on it anywhere on the case, go figure) comes in their crappy plastic case.

But since you got the regular set that should be fine then, just some creases. The funimation slim dvd case packs with the cardboard slip usually survive with minor creasing.
 
[quote name='Squarehard']Ah, you actually got the box and not the SAVE edition you mentioned previously.

That's fine then. The SAVE edition (even though it doesn't have SAVE written on it anywhere on the case, go figure) comes in their crappy plastic case.

But since you got the regular set that should be fine then, just some creases. The funimation slim dvd case packs with the cardboard slip usually survive with minor creasing.[/QUOTE]I think you misread my initial post--I never said I bought the S.A.V.E. edition, only that that edition is more readily available compared to the boxset:

[quote name='Vigilante']Eh, I think I did OK by getting Kanon - The Complete Series for $14.96 since no one sells it anymore (just the S.A.V.E. edition). I just hope it doesn't arrive in terrible condition.[/QUOTE]i.e., No one really sells the Complete Series anymore; they sell the S.A.V.E. edition instead. :)

To put an Amazon spin on it, I didn't get this edition, I got this one.
 
I was on my iPhone when I read and responded to your initial message, so makes sense I misread it.

But also now you know the Kanon "S.A.V.E." edition does not actually have the weird cover that is ugly as hell like the other ones, but just a regular clear case with a regular cover, which may have been why you hesitated for that edition in the first place.

In any case you got your Kanon. ^__^!
 
I received a second copy of the same book, but I'm pretty sure I didn't order the same thing twice. However, looking at my order history, it shows that I did. I'm blaming it on how messed up their listings for The Walking Dead TPBs are. It's so confusing.
 
Ordered 7 music cds yesterday with code SPOOKY for $17 shipped. Thanks so much!

Memoryhouse - The Slideshow Effect
Saves the Day - Daybreak
Saves the Day - In Reverie
Modest Mouse - The Moon & Antarctica
Modest Mouse - Good News for People Who Love Bad News
Modest Mouse - We Were Dead Before the Ship Even Sank
Ricky Skaggs - My Father's Son
 
Whining alert:

I really like GoHastings, and the bulk of my xbox backlog is thanks to GH, but I really wish they would hire someone at each location to resurface the trash discs they accept. I'm done ordering movies from them, it's way too risky and I feel like an asshole returning things.

I worked at a used music store for 7 years and one scratch on a disc we had to refuse it. I understand that GH does have resurfacing machines (it mentioned resurfacing in their policies somewhere) but the fact that they take in scratched discs that can be fixed, then don't actually use the machines before mailing them to customers makes no sense to me. It seems that the money spent on 2-way shipping could pay for at least a part time employee to resurface discs.

Anyway, I'm whiny today b/c I just got my Inception and Gears of War 2 last night and both were badly scratched and the bottom of the poly bag contained a nice collection of the smashed bottom and corner of the GoW2 case pieces. Smashed case and both items in poor condition...really disappointed.

And for something positive, my Sandman TPB arrived this morning in near mint condition in a padded envelope. Nice.
 
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