The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Forgot to mention I got two HC books in one bubble mailer today. All good. Glad to see more bubble mailers being used where appropriate. It's cutting down on some damage from the poly bags. Now if they only tightened quality control at the trade in level.
 
Am returning a blu-ray I got from them.
It looks perfectly fine but it won't read in my PS3 for some reason.
I've tried other blu-rays and games as well and those work just fine.

Very nice customer service though. I was sent an email that had a prepaid return label for me to use.
 
[quote name='chssnaredrum04']Am returning a blu-ray I got from them.
It looks perfectly fine but it won't read in my PS3 for some reason.
I've tried other blu-rays and games as well and those work just fine.

Very nice customer service though. I was sent an email that had a prepaid return label for me to use.[/QUOTE]

Which blu-ray was it?
 
[quote name='Squarehard']Which blu-ray was it?[/QUOTE]

Casino Royale

Used by the way. Forgot to mention that.
The case came beat up. There's no plastic on the case and the artwork is actually taped onto the case. Doesn't close all the way as well.
But at the price I bought it for, I didn't care so much about that.
 
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Some of the Hastings stores must have some good resurfacing machines, since I got a CD that looks pristine but one of the tracks won't even play.
Also, got a bunch of CDs that work great. And some that had problems. It's like a 8:1 ratio.
On a side note, I've grown to dislike digipaks.
 
Dishonored is about $36 with this deal for people who can't hold off until Black Friday.
MGS Collection is STILL out of stock (PS3). Grrrr.

Grindhouse and Children of Men were both in stock finally. Scooped up both of em' along with Hot Fuzz for $9.24, $6.84, and $5.40 shipped (respectively).
Fingers crossed they ship!

Thought about getting The Avengers blu-ray but I'll wait til Black Friday.
 
This sucks. I've been waiting for something to come back in stock for weeks and it finally is. I added it to my cart, entered the code, no discount. It says that the code was applied and the item is used, but nothing. So I add another thing that has been OOS for a while, making sure I add 'Used' and not new or PV to my cart, and the discount applies to the second item but not the first.
So frustrating. They are both used Blu Ray TV series.

Edit: And I'm trying to buy the item that is being discounted and it keeps telling me there is an issue with my payment and to fix the item in red. Nothing is in red and all my info is correct.
C'mon GoHastings, get your **** together.
 
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[quote name='EYEL1NER']This sucks. I've been waiting for something to come back in stock for weeks and it finally is. I added it to my cart, entered the code, no discount. It says that the code was applied and the item is used, but nothing. So I add another thing that has been OOS for a while, making sure I add 'Used' and not new or PV to my cart, and the discount applies to the second item but not the first.
So frustrating. They are both used Blu Ray TV series.[/QUOTE]

welcome to shopping at hastings.... random exclusion is fun isnt it
 
[quote name='hamokmonky']welcome to shopping at hastings.... random exclusion is fun isnt it[/QUOTE]I've placed dozens of orders with them before. Just never had these issues happen.
EDIT: And after transferring money to an account with a different bank and entering that debit card info in, it still rejected it. Awesome.
Oh well, by the time I wake up for work tonight and try to place an order again, they will both be sold out. So I guess I will save a bit of money.
 
Game of Thrones was the big one I wanted, so if anyone else wants it and can get it to go through later, there you go. I'm giving up on it. The DVD version works though, but not the Blu Ray.

The other thing I wanted was It's Always Sunny season 6 on Blu but it is OOS now. I wish I had gotten in on a deal during release week on that one...

Also, I just got in my first disc that is in bad condition. Out of, oh I don't know, over 100 things at least that I have ordered, I finally got a lemon. It is Splatterhouse for the 360 and it looks terrible. Haven't had time to try it out yet though. My Arrested Development S1-S3 looked immaculate though. I still have 20 or so things coming in from three weeks ago, so hopefully they are in better shape than Splatterhouse.
 
I think you misunderstand eyel1ner, its not that the code doesnt work, its that hastings excluded that item from the sale, possibly due to its high desirability and fast turn over rate. If it doesnt work now, its not going to work later today.
 
[quote name='hamokmonky']I think you misunderstand eyel1ner, its not that the code doesnt work, its that hastings excluded that item from the sale, possibly due to its high desirability and fast turn over rate. If it doesnt work now, its not going to work later today.[/QUOTE]
Oh, okay. Thanks for clearing that up for me.
I guess I've been lucky this whole time and never wanted anything that was in-demand. Like I said, I've never had it happen to me before.

Oh well, maybe on BF it will be cheap at Amazon or somewhere. I'll be able to watch it one of these days...
 
there often times seems to be no rhyme or reason why hastings excludes stuff, but I have noticed certain OOP items almost never get the sale. Ive bought a few OOP items on hastings just because the price was so good, but never been able to get a discount code to apply to any of them. Sometimes it seems random to me, but considering the pattern ive seen for OOP and fast turn over, Im sure hastings has a reason sometimes.... In fact, used Game of Thrones sets were at one point excluded for sale on amazon because it was such a hot item, that Amazon wouldnt allow their 3rd party sellers to sell it there. I know, because I tried turning over a set I bought for cheap ;-)
 
I forgot to mention that I received two Blus in the mail yesterday. One in a bubble mailer, the other in a polybag. Both were pretty much pristine. Nothing wrong with the cases and they seemed to be either new or well taken care of.
 
[quote name='roedaniel19']Can someone chime in with the general condition of their used games please? Never ordered from them before.[/QUOTE]


There really isn't a "general" condition for their used stuff. Some of it looks brand new, some of it looks like it was used to scrape roadkill off a highway.


But, for the prices, it's hard to pass some of the stuff up. I'd say usually 9/10 items come in good, great, or like new condition, and one comes in either very used or just in terrible condition.
 
[quote name='roedaniel19']Can someone chime in with the general condition of their used games please? Never ordered from them before.[/QUOTE]

They are used. Go into someone's house randomly and look at their used games. That is the condition you can expect.

You could also read the FAQ here: http://www.cheapassgamer.com/forums/showthread.php?t=303198

Or just scroll through a few pages of the thread and that would probably answer your question without having to break into anyone's house.
 
[quote name='EYEL1NER']I've placed dozens of orders with them before. Just never had these issues happen.
EDIT: And after transferring money to an account with a different bank and entering that debit card info in, it still rejected it. Awesome.
Oh well, by the time I wake up for work tonight and try to place an order again, they will both be sold out. So I guess I will save a bit of money.[/QUOTE]

Same thing happened to me. When I called them, I found out that their security team had blocked my account. Still waiting on them to fix it (if they will).
 
[quote name='roedaniel19']Can someone chime in with the general condition of their used games please? Never ordered from them before.[/QUOTE]

They are hit or miss. More often than not they will come in good to great condition. If it doesn't work, you can always return it.
 
Thanks guys. Have about 5 games in my cart which with shipping will average around 5 bucks a pop.. I guess it may be worth a shot. I can always return them, but I'd have to pay the shipping.
 
[quote name='roedaniel19']Can someone chime in with the general condition of their used games please? Never ordered from them before.[/QUOTE]

It's about what you would expect to find at a Gamestop. To me, it's not that bad. Given their pricing, my expectations are always pretty low and I am usually pleasantly surprised.

I think some people are too picky here, but i'm sure some of it is legit. A lot of the problems seem to stem from packaging/mailing issues than the actual quality of the product. The non-mailing issues seem to be more related to receiving the wrong item than the condition being very bad.
 
[quote name='WNYX585AM']It's about what you would expect to find at a Gamestop. To me, it's not that bad. Given their pricing, my expectations are always pretty low and I am usually pleasantly surprised.

I think some people are too picky here, but i'm sure some of it is legit. A lot of the problems seem to stem from packaging/mailing issues than the actual quality of the product. The non-mailing issues seem to be more related to receiving the wrong item than the condition being very bad.[/QUOTE]

this, just ordered reach for $12 after trading it in at gs for $27, as long as it works and isnt cracked or anything, im happy. however i have recieved broken stuff from them before, i remember ordering 2 copies of black ops a while back, and neither one worked, so i ordered 2 more, and again the same thing. luckily hastings seems to have decent customer service, because they issued a refund for all 4 copies no problem.
 
What a joke offer. I have 14 USED PS3 games in my cart and only one is getting the discount from using this code "Spiderman Edge of Time". I usually clean up on these hastings deals but not this one.
 
[quote name='roedaniel19']Thanks guys. Have about 5 games in my cart which with shipping will average around 5 bucks a pop.. I guess it may be worth a shot. I can always return them, but I'd have to pay the shipping.[/QUOTE]

Technically, the rule is they make you pay return shipping, but we have yet to run into anyone where that has been enforced I don't think. Also, if only one game is messed up and it is around 5 or less they usually just refund with no need to return.


[quote name='WNYX585AM']It's about what you would expect to find at a Gamestop. To me, it's not that bad. Given their pricing, my expectations are always pretty low and I am usually pleasantly surprised.

I think some people are too picky here, but i'm sure some of it is legit. A lot of the problems seem to stem from packaging/mailing issues than the actual quality of the product. The non-mailing issues seem to be more related to receiving the wrong item than the condition being very bad.[/QUOTE]

I find it better than gamestop actually. Ordered online from GS and it was pure utter crap. No manuals, art, scratched up discs, etc. Even the few times I've bought used in store the game discs have been scratched to hell.

[quote name='crzyjoeguy']this, just ordered reach for $12 after trading it in at gs for $27, as long as it works and isnt cracked or anything, im happy. however i have recieved broken stuff from them before, i remember ordering 2 copies of black ops a while back, and neither one worked, so i ordered 2 more, and again the same thing. luckily hastings seems to have decent customer service, because they issued a refund for all 4 copies no problem.[/QUOTE]


Yeah, as much as people complain, GH has good customer service, just remember the rule - CALL don't email. Better/quicker results.
 
[quote name='gibbyva']What a joke offer. I have 14 USED PS3 games in my cart and only one is getting the discount from using this code "Spiderman Edge of Time". I usually clean up on these hastings deals but not this one.[/QUOTE]

Are they Used or previously viewed game? And are they sport games?
 
Again, thanks everyone for the input. Decided to try them out and just ordered one game, Red Faction Armageddon. $5.02 shipped, so not that big a loss even if it is trashed.
 
If this works out, it may be just what I'm looking for. Absolutely NONE of the stores in my area EVER have clearance sales/bargain bins, so this may be a good way for me to get some games that I'm on the fence about for around 5 bucks or less.
 
[quote name='spookyhurst']Same thing happened to me. When I called them, I found out that their security team had blocked my account. Still waiting on them to fix it (if they will).[/QUOTE]
I saw your post and decided to call as well, hoping that was not the reason I could not place an order. It turns out the real reason is worse (imo).

Orders can be shipped to APO addresses but not placed from outside the US. Three weeks ago when I ordered a couple dozen things, I was at work. Our network here is ran through several different places until it gets to the states, but ultimately we have IP addresses that show us as being in Colorado. My internet in my room that just got connected however is a Greenlandic IP.

If my situation was the same as yours, I would be upset but ultimately think "Oh, well...nothing I can do about that." But after finding this out, now I will be anxious all day (even though I should be sleeping now) until I go to work tonight, waiting to see if I can get there and place an order before the game I want goes OOS. I ordered it three weeks ago and they cancelled it on me.

I could call my wife and have her place an order, but it would be way too much of a hassle to call her at work and recite a million different instructions for her to log in and input my info and place the order. So now it is a race against time. If I fall asleep now I should have 3h50m of sleep before tonight's 12-hour shift, but I don't know if I can fall asleep now.

I shouldn't stress out too much over it since I really don't need it right now. I just ordered a couple Kotobukiya Tekken figure models that I shouldn't have spent money on.
 
Three HC books in today, two in polybags and one in a bubble mailer. All are in excellent condition, which I'm VERY pleased about. I finally have my hands on a Blackest Night HC as well as the Brightest Day HC that I received last week.

Also received a blu-ray that came in a bubble mailer. No damage, but the case has quite a few stickers on it. Hopefully they won't be too much of a pain to remove. I wish there was more in stock on my wishlist, but unfortunately I'm going to have to sit this sale out.
 
[quote name='kodave']^^^This.[/QUOTE]

Not sure what you're intentions are, but yes I am aware that there is an FAQ that explains all this. I was asking for a few people's personal experiences, which is something you can't get from an FAQ.
 
Bulletstorm for $4. Tempting but not sure if I'd ever get around to playing it.

Lego pirates and a spiderman game are already sold out. And, I'm done.
 
[quote name='roedaniel19']Not sure what you're intentions are, but yes I am aware that there is an FAQ that explains all this. I was asking for a few people's personal experiences, which is something you can't get from an FAQ.[/QUOTE]

I bolded the FAQ but quoted the whole statement for a reason. The FAQ should be stop #1. The FAQ tells you the general condition of used games from Hastings, which is based on the cumulative experience of CAGs who have reported in on this thread. I bolded this because the FAQ should be stop #1. Why do you not trust the FAQ? Do you not think I put enough time into it? That it's incorrect? That I haven't read nearly every post in this thread in over a year's time? Should I get quotes from CAGs that say "I verify this information of quality and that most games do arrive complete and playable"? How many CAGs should I get to endorse the FAQ so that it can be considered trust worthy? 1? 2? 3? 100?

As for the rest of the quote, I like its common sense nature. What are used games like? Look at how the average person treats their games once opened! That was a good answer. Additionally, checking a handful of pages from this thread can also give you a consensus of the condition of games people have received lately. That was also a good answer.
 
[quote name='kodave']I bolded the FAQ but quoted the whole statement for a reason. The FAQ should be stop #1. The FAQ tells you the general condition of used games from Hastings, which is based on the cumulative experience of CAGs who have reported in on this thread. I bolded this because the FAQ should be stop #1. Why do you not trust the FAQ? Do you not think I put enough time into it? That it's incorrect? That I haven't read nearly every post in this thread in over a year's time? Should I get quotes from CAGs that say "I verify this information of quality and that most games do arrive complete and playable"? How many CAGs should I get to endorse the FAQ so that it can be considered trust worthy? 1? 2? 3? 100?

As for the rest of the quote, I like its common sense nature. What are used games like? Look at how the average person treats their games once opened! That was a good answer. Additionally, checking a handful of pages from this thread can also give you a consensus of the condition of games people have received lately. That was also a good answer.[/QUOTE]

I asked if someone would "chime in". Thanks for the work on the FAQ, it is informative, but basically what I was looking for, as I've said already, is recent experiences from individuals. I don't think there is a rule that says I can't ask for that information, if that's what I'd like to know. I'm not discrediting the FAQ at all, if that's what you're implying. If there's something wrong with me asking for advice/input, then maybe someone should ban me.
 
[quote name='roedaniel19']I asked if someone would "chime in". Thanks for the work on the FAQ, it is informative, but basically what I was looking for, as I've said already, is recent experiences from individuals. I don't think there is a rule that says I can't ask for that information, if that's what I'd like to know. I'm not discrediting the FAQ at all, if that's what you're implying. If there's something wrong with me asking for advice/input, then maybe someone should ban me.[/QUOTE]

It's not something you technically "can't ask" or should be "banned for," but FAQ stands for FREQUENTLY Asked Questions for a reason. You're not the first person (and you won't be the last, unfortunately) to just decide to ask that generalized question about the quality of the used games from Hastings. It's been asked so many times that its in the FAQ. The answer hasn't really changed and of course every individual customer has the possibility of having a different experience. And again, if you wanted "recent" experiences from individuals, just read back through some of the more recent pages of the thread. They've had various sales on games for like a month now and many a person has reported back about the quality of the games they've purchased.
 
[quote name='kodave']It's not something you technically "can't ask" or should be "banned for," but FAQ stands for FREQUENTLY Asked Questions for a reason. You're not the first person (and you won't be the last, unfortunately) to just decide to ask that generalized question about the quality of the used games from Hastings. It's been asked so many times that its in the FAQ. The answer hasn't really changed and of course every individual customer has the possibility of having a different experience. And again, if you wanted "recent" experiences from individuals, just read back through some of the more recent pages of the thread. They've had various sales on games for like a month now and many a person has reported back about the quality of the games they've purchased.[/QUOTE]

All I was trying to do was gather several different opinions, similar to the way I go about deciding whether or not to buy a game. I read several reviews and ask several others their personal opinion about it. Not trying to start a war, and again I appreciate your work on the thread, but I just don't see how me asking a simple question is anything to get so upset about.
 
my GTA4 Complete came in today, and was instead just Episodes from Liberty City, disappointing. simpsons season 2 came in without the outer sleeve. also, now that it's sitting next to me, *sniff sniff* it actually smells. first bad experience with hastings, sigh.
 
[quote name='roedaniel19']All I was trying to do was gather several different opinions, similar to the way I go about deciding whether or not to buy a game. I read several reviews and ask several others their personal opinion about it. Not trying to start a war, and again I appreciate your work on the thread, but I just don't see how me asking a simple question is anything to get so upset about.[/QUOTE]

You asked a question that's easily the most frequently asked question. There is literally no other question asked more often than that one in this thread. The other is, "why is shipping so high" though that is not really a question since everyone just wants it to be free.
 
[quote name='roedaniel19']All I was trying to do was gather several different opinions, similar to the way I go about deciding whether or not to buy a game. I read several reviews and ask several others their personal opinion about it. Not trying to start a war, and again I appreciate your work on the thread, but I just don't see how me asking a simple question is anything to get so upset about.[/QUOTE]

It's really just a pet peeve for kodave since he has to deal with it all the time. Just as you are asking him not to be so offended by your comment, you shouldn't be so offended by his reaction to the comment either. It happens, and when it does he will make it rain blood. But it's not really anything against you but more to the question itself. He was actually rather docile in his response to be fair, but when you have to keep asking why he gets so angry, that's when things will start to spiral out of control.

In any case, Hastings is hit or miss, more often hit, so just use that as a gauging point. Most of the FAQs are compiled not just from people asking questions, but the answers are generally from people's personal experience already, so you can just assume the answers in the FAQ are meshed in there. Although people won't really mind giving personal experience anyways, but usually shipping cost and pricing comments are kind of frowned upon in this thread, so best just to avoid them unless it's a specific comment to something about them, rather than how much something is and you just don't like it.
 
I get on here to save money, and occasionally help someone else save money when I happen to stumble across a deal. I don't use CAG to argue/make enemies. Therefore excuse me if my comments have upset anyone, I'm just very thorough when deciding whether or not to make a purchase, as money is tight. Again not trying to offend anyone, just doing my homework so to speak.
 
probably because everyone comes in asking the same question yet all they had to do was scroll up and read a few posts to get an answer... If you are trying to gather several different opinions, just scroll up some more and read some more. Dont be so lazy and the answer will take you seconds to read instead of hours waiting for people to respond to you....
 
[quote name='hamokmonky']probably because everyone comes in asking the same question yet all they had to do was scroll up and read a few posts to get an answer... If you are trying to gather several different opinions, just scroll up some more and read some more. Dont be so lazy and the answer will take you seconds to read instead of hours waiting for people to respond to you....[/QUOTE]

Lazy? Because it takes so much effort to scroll and click a mouse... Read my comment above, no need to repeat what everyone else is saying just to add the intent to put someone down.
 
[quote name='Squarehard']Not a big deal. Let's all just get back on track to the thread again.[/QUOTE]

Thanks, sorry guys for my part in getting off topic.
 
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