I went to Toys R Us today to check out the buy 1 get 1 free sale on value rack PS2 games. I didn't see anything interesting except Driven with the DVD movie for $14.98 and Frequency for $14.98. I took both games to the register and the cashier said the total was $31.76.
I told her they were buy 1 get 1 free and I ended up having to show another worker the value rack where there were signs all over the rack about the sale. First she says that because it says "Playstation 2 Software", only "Software" meaning PC games are included only. I told her the sign says Playstation 2 and that's what I bought.
The value rack has 4 sides. 3 of the sides are full of PS2 and PS1 games all with the value stickers on them.
The 4th side of the rack has a mixture of PS2, Xbox and GCN games and this is the side that the 2 games I got were on. It was still on the value rack though.
When she saw where I got the games, the worker said those PS2 games were not valid because it's part of a different promotion. I then said that those games were still on the value rack and they were Playstation 2 games and nowhere on the sign did it say it only applied to the PS2 games with stickers on them. They still wouldn't honor the deal. I didn't feel like arguing any more with them so I left.
Were they right to exclude those few games or do I have a valid complaint?
I told her they were buy 1 get 1 free and I ended up having to show another worker the value rack where there were signs all over the rack about the sale. First she says that because it says "Playstation 2 Software", only "Software" meaning PC games are included only. I told her the sign says Playstation 2 and that's what I bought.
The value rack has 4 sides. 3 of the sides are full of PS2 and PS1 games all with the value stickers on them.
The 4th side of the rack has a mixture of PS2, Xbox and GCN games and this is the side that the 2 games I got were on. It was still on the value rack though.
When she saw where I got the games, the worker said those PS2 games were not valid because it's part of a different promotion. I then said that those games were still on the value rack and they were Playstation 2 games and nowhere on the sign did it say it only applied to the PS2 games with stickers on them. They still wouldn't honor the deal. I didn't feel like arguing any more with them so I left.
Were they right to exclude those few games or do I have a valid complaint?