Update FYE For Your Enragement? We made up :-)

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Original post left alone . . . see page 3 for my update!

So, I go into FYE to trade in Astro Boy and 2005 March Madness ($5 for the pair at BB).

Yay, I'll get something like $30 in credit to buy DVDs!

As I come in the "manager" gives me some strange look . . . "what's your name . . . were you the one who was told not to sell here?"

I'm just stunned . . . but I say, "no, not me" . . . "I traded five or six games here last year . . . bought the Star Wars Trilogy . . ."

I flash a few games to see values . . . "no we're not taking that game anymore . . ." I'm like "what?"

I pull out Psi Ops Xbox but it has some EBGames stickers . . . I pull the jacket out a bit so the UPC shows for him to scan "we don't accept games from other stores"

Now I'm getting pissed off . . . "why are you giving me a hard time?" . . .

"We won't buy any of your games . . . we don't have to."

I left really, really mad . . . after I got to work I called him to ask his name and the name of his manager . . .

fuck
 
That's completely ridiculous.

I've only done a couple of trade-ins at FYE, and only plan to go trade in a few more games to them shortly. Might have to do it in a couple of passes, then.
 
It was sooo screwed up . . . I'm 40 years old, I teach at a college . . . wtf . . .

But the guy just had this look . . . he was a jackass when I dealt with him in the past (9 months ago).

But he also wouldn't give me any info or due process . . . I said "why, what do you think I did?" He just kept hemming and hawing . . .
 
Reality's Fringe said:
My FYE blows total ass. They never have any good cds or games, and what they do have is hilariously overpriced.
Click to expand...


I agree . . . but I wanted to do a changeup . . . I have a few hundred bucks from EB . . . I could understand them cracking down on me (haven't so far).

The Trilogy was a good deal because there was a $15 rebate on it.
 
Where do you teach?

I had a very similar experience at my FYE in Montebello, CA. I called the DM and she acted suspicious, also.

They track 'grade trading from the Gamestop inside the mall'. What thet means exactly, I don't know, but I questioned the legalities of the situation on these boards.
 
I have heard that, "we don't accept games from other stores" happening to others as well. They supposedly claim you are supposed to be the original owner to trade in the games. The only time I traded in a game from another store already used (I have traded in my own used games but games I bought new), was with Timesplitters (was hoping for the $26 Wherehouse listed), and to be safe I made sure there were no stickers on it and they accepted it.
 
[quote name='RacinReaver']God forbid a manager tries to let his branch make money and not get screwed by tradeins. The horror, oh the horror.[/QUOTE]

Racin . . . what does that stand for . . . I live in Racine.

Hey, they don't have to get screwed . . . tell me the tradein value.

I got a new copy of Psi Ops for $5 . . . so, I thought I'd ditch my EB sticker covered monster . . .

I think the problem with FYE is that they are soooo half assed about game tradeins . . . they create a tradein list and then no one updates it.

So, Astro Boy sits at $18 one year after release . . .

BTW, he didn't see my copy of Astro Boy, it was on the bottom of my tote bag.
 
[quote name='rallen']Where do you teach?

I had a very similar experience at my FYE in Montebello, CA. I called the DM and she acted suspicious, also.

They track 'grade trading from the Gamestop inside the mall'. What thet means exactly, I don't know, but I questioned the legalities of the situation on these boards.[/QUOTE]

I teach at Gateway Technical College its a combination of a 2-year college with a technical training institute . . . sociology is my field.

I understand that they may want to avoid "flipping" and other practices . . .

But this guy was being a major dick . . . they ought to fix their system not turn away potential customers . . . what happens as people like myself discourage others from shopping their?

If they just adjusted their tradein values . . . he scans Astro Boy and says "$4, then I just walk away without being enraged.
 
There's this one girl who works at my FYE that I avoid like the plague. Every time I see her, I'll just turn around and leave because I know that my trade ins will get rejected.

My first experience with her was with Room Zoom. I gave it to her, she scans it and tells me they can't take it. I ask why and she stumbles for a moment and then tells me "because it's worthless" (exact words). I looked at her funny and she tries to direct me to EB across the mall. Ever since then she's rejected every trade I've tried to make (we already have too many copies, it's worth nothing, etc). The sad part is that she's not even the manager, just some employee who thinks she knows videogames.
 
maybe you should just pricematch the trade-in values @ gamecrazy, although i've never had experience with this. CAG fivecardstud does however. i read his post.
 
[quote name='bradr']There's this one girl who works at my FYE that I avoid like the plague. Every time I see her, I'll just turn around and leave because I know that my trade ins will get rejected.

My first experience with her was with Room Zoom. I gave it to her, she scans it and tells me they can't take it. I ask why and she stumbles for a moment and then tells me "because it's worthless" (exact words). I looked at her funny and she tries to direct me to EB across the mall. Ever since then she's rejected every trade I've tried to make (we already have too many copies, it's worth nothing, etc). The sad part is that she's not even the manager, just some employee who thinks she knows videogames.[/QUOTE]

same here, one lady always turns me away after the first time. Few excuses "We have too many", "Value to low(even though these boards were showing room zoom getting 26)", "too old", not popular. I pretty much gave up, well or have my girlfriend trade some games in :), cant turn a women down
 
[quote name='YoshiFan1']I have heard that, "we don't accept games from other stores" happening to others as well. They supposedly claim you are supposed to be the original owner to trade in the games. [/QUOTE]

This happened with me about a year ago, word for word as you described it.
 
I have an FYE that does everything you described in the original post. They're total asses. They treat you like a criminal if you even say "trade-in", and make up crap to deny a trade whenever they can. If customer service was equated to business, they would be very lonely in there. Sadly mall shoppers don't know the true extent of their evil... :cry:
 
I've had stuff rejected too because of other stores' stickers on the case, the whole "original owner" thing. I usually either goo-gone the stickers or swap cases with something I own before trading in.

Though I always wonder why, because in the two FYE's I frequent, there's a big stack of disc only games that are priced the same as complete ones.
 
Shocking that any store in the FYE chain would take disc only games since I'm sure everyone here knows how it's almost like they would take a magnifying glass to a case, instructions and disc looking for any flaws so it could be rejected let alone a game that's not even complete.
 
I wish shit like that would happen to me so I could open a can of verbal woop-ass.

"I'm a damn customer, you trade and sell games here, why the HELL can't you accept my games yet are allowed to accept games from other people. Unless you have some special kind of crystal ball behind your counter, there shouldn't be any prejudice against trade in's, and if there are exceptions put it out in clear view for people to see, don't take it out like it's a damn badge or rule you can enforce when ever you feel like it, so please either show me in writing why you can't except my trade ins, or let me trade. Or you will be dealt with, and yes that's a threat."

You shouldn't let people walk over you like this chump did.
 
[quote name='RacinReaver']God forbid a manager tries to let his branch make money and not get screwed by tradeins. The horror, oh the horror.[/QUOTE]


:)
 
[quote name='sisco1986']I wish shit like that would happen to me so I could open a can of verbal woop-ass.

"I'm a damn customer, you trade and sell games here, why the HELL can't you accept my games yet are allowed to accept games from other people. Unless you have some special kind of crystal ball behind your counter, there shouldn't be any prejudice against trade in's, and if there are exceptions put it out in clear view for people to see, don't take it out like it's a damn badge or rule you can enforce when ever you feel like it, so please either show me in writing why you can't except my trade ins, or let me trade. Or you will be dealt with, and yes that's a threat."

You shouldn't let people walk over you like this chump did.[/QUOTE]

So what would you follow-up with AFTER the clerk stops laughing?

Dave
 
[quote name='sisco1986']I wish shit like that would happen to me so I could open a can of verbal woop-ass.

"I'm a damn customer, you trade and sell games here, why the HELL can't you accept my games yet are allowed to accept games from other people. Unless you have some special kind of crystal ball behind your counter, there shouldn't be any prejudice against trade in's, and if there are exceptions put it out in clear view for people to see, don't take it out like it's a damn badge or rule you can enforce when ever you feel like it, so please either show me in writing why you can't except my trade ins, or let me trade. Or you will be dealt with, and yes that's a threat."

You shouldn't let people walk over you like this chump did.[/QUOTE]

Very well worded... I don't think people actually think people like us exist sisco... I mean how hard is it to just not be ignorant when you go off, you can't let your words get the best of your emotions, ya know?
 
I dont know why any place that traded games would want to turn down a trade. It's almost always double profit when they sell a used item and people will usually spend about twenty precent more then the amount of credit they have. I'm suprised that they do any business really. 14.99 for a brand new cd in it's first week out when you can go to target and find the same thing for 9.99 bitch please.
 
i had like $76 in fye credit...talk about a white elephant...it was great if i wanted to buy like...one freakin game for $50 and have about 20 left over...i traded it to someone on here since i dislike that store so much
 
[quote name='sisco1986']I wish shit like that would happen to me so I could open a can of verbal woop-ass.

"I'm a damn customer, you trade and sell games here, why the HELL can't you accept my games yet are allowed to accept games from other people. Unless you have some special kind of crystal ball behind your counter, there shouldn't be any prejudice against trade in's, and if there are exceptions put it out in clear view for people to see, don't take it out like it's a damn badge or rule you can enforce when ever you feel like it, so please either show me in writing why you can't except my trade ins, or let me trade. Or you will be dealt with, and yes that's a threat."

You shouldn't let people walk over you like this chump did.[/QUOTE]

"Chump" that I am, first off . . . this just isn't my persona . . . for better and/or worse, I've always gone by the soft-spoken and mild-mannered approach to life. That may be one of the reasons why I've experienced so little of this kind of reaction in my life.

Secondly, it was one of those circumstances where I was so stunned initially that I had little to say.

Elvis Costello once sang about "little Hitlers" . . . that's really what this clerk is to me . . . give some people a small amount of power and they will abuse it quite readily. I think going ballistic just makes them happier . . . being calm and rational can unerve them.

The human species is really quite sad.
 
I posted a while back about how bad the customer service is at FYE and Coconuts. It's as if the company blatantly hires assholes. It's weird though because over the past few months I've had no problems what so ever trading in there. I never bring in a game case with stickers. I stay away from bringing in duplicates as well. I have gotten the we have too many of these but only after the game was scanned and the computer beeped with we have a shit ton of this crappy game in stock.

Luckily I have quite a few of these stores near my house and work. So if one can't take a game I have the option of going to another store.

It's not always worth the hassle but its the get a new copy of Resident Evil 4 for $20 and Mario & Luigi Superstar Saga for $9 with my trade-ins that keep me going back.

All in all though it really comes down to customer service. They don't know what it is. I also think they should have trade-in rules posted to the public rather than treat you like a criminal or give you an attitude when you trade games in. It would be so much easier than to have the person making up rules when you trade games in. This would only get me angry. Not good.
 
[quote name='jkam']I posted a while back about how bad the customer service is at FYE and Coconuts. It's as if the company blatantly hires assholes. It's weird though because over the past few months I've had no problems what so ever trading in there. I never bring in a game case with stickers. I stay away from bringing in duplicates as well. I have gotten the we have too many of these but only after the game was scanned and the computer beeped with we have a shit ton of this crappy game in stock.

[/QUOTE]

It is very good advice to make sure there are no stickers . . . I forgot about this . . . and not sealed and avoid multiples. I'm so used to EB . . . they are much more professional about the whole thing.

Still this guy was all weird on me before I even showed my games.
 
[quote name='schultzed']So, I go into FYE to trade in Astro Boy and 2005 March Madness ($5 for the pair at BB).

Yay, I'll get something like $30 in credit to buy DVDs!
[/QUOTE]

Maybe you were not the 10th person that week to trade in 5 dollar games that they can't move because anyone else wanting them would just go buy them for 5 bucks each elsewhere? Not to mention the fact you were not atleast the 10th person again to think of this.

True, they were jackasses to you, there's no excuse for that. But if you were running a store, would you take these in? How much would you give for something you could not sell? Not to mention if you might already have a stack of 5 dollar games you gave 6 times their original cost for two?

Maybe I'm misunderstanding something. 30 bucks for just the 2?

Not saying you abuse this, I'm saying there are many who do, probably why you were treated this way.
You people buying up 50 each of the 5 dollar games that are going around these days for the sole purpose of trading in ruins the trade in value for everybody else.

I'm just wondering if you kicked over the magazine rack also. :)
 
[quote name='emceelokey']I dont know why any place that traded games would want to turn down a trade. It's almost always double profit when they sell a used item and people will usually spend about twenty precent more then the amount of credit they have. QUOTE]

That's assuming that they sell every used game they get, which we know is not the case.
 
[quote name='emceelokey']I dont know why any place that traded games would want to turn down a trade. It's almost always double profit when they sell a used item and people will usually spend about twenty precent more then the amount of credit they have.[/QUOTE]

That's assuming that a store will sell every used game they get in a trade, which we know is not the case. Giving $5 credit for bad games like Drake is like giving $5 away since no one will ever purchase these titles.
 
Though I don't blame them for not wanting to get screwed, it is kind of annoying when they turn me down. It's happened the past 4 times I've gone in there. The last time it happened, I joked around with the rep and said "Do you really take trade ins or is this just a front for a crackhouse?" he didn't even change his expression and instead repeated that he couldn't take my games....it was really strange :lol:
 
imagine if everyone who took the time to post about their shitty dealings took the time to call customer service or head office, smething might actually change.
 
[quote name='snotnose_colossal']imagine if everyone who took the time to post about their shitty dealings took the time to call customer service or head office, smething might actually change.[/QUOTE]

Here-- I'll make the template--

Dear FYE,
As a devil customer, your store has really let me down. I have tried to take advantage of your trade-in system, which gives ridiculous amounts of credit for shitty games, but the manager at store #(blank) has banned me for attempting to trade in 50 sealed copies of various discount games from other stores. Please get rid of the trade limit, which is rudely obstructing me from leeching off your business. If the situation has not been rectified by the next time I visit, I will kick over the magazine rack. Godspeed!
Sincerely,
(your name here)
 
[quote name='Apossum']Though I don't blame them for not wanting to get screwed, it is kind of annoying when they turn me down. It's happened the past 4 times I've gone in there. The last time it happened, I joked around with the rep and said "Do you really take trade ins or is this just a front for a crackhouse?" he didn't even change his expression and instead repeated that he couldn't take my games....it was really strange :lol:[/QUOTE]


What crappy ass FYE is this? I just need to know so I can avoid it like the plague and ebola.
 
[quote name='WeaponX2099']What crappy ass FYE is this? I just need to know so I can avoid it like the plague and ebola.[/QUOTE]

Golf Mill...I'll admit, I haven't brought anything good in, just some crap that fetches a lot of credit. apparently, someone got to them before I did.
 
my fye is getting rid of all there games and will not accept anymore games, it sucks now i am stuck with a copy of astro boy, until i trade it somewhere else.
 
The guy I dealt with in FYE (NYC) isn't that nice, he took some games but refused others. It is their store, their policy. Not much I can do but oh well.
 
[quote name='Apossum']Here-- I'll make the template--

Dear FYE,
As a devil customer, your store has really let me down. I have tried to take advantage of your trade-in system, which gives ridiculous amounts of credit for shitty games, but the manager at store #(blank) has banned me for attempting to trade in 50 sealed copies of various discount games from other stores. Please get rid of the trade limit, which is rudely obstructing me from leeching off your business. If the situation has not been rectified by the next time I visit, I will kick over the magazine rack. Godspeed!
Sincerely,
(your name here)[/QUOTE]
That sounds about right, actually.

I don't know how many threads we've had about stores not accepting trade-ins for various reasons, usually so they aren't raped on the trade-in values. It's not like they've actually promised to buy the games from you. It's capitalism - if they don't consent to the deal, you can't force them to. The stores are in it for a profit, so getting upset when you deny them the chance to earn one isn't really fair.

Shame that so many people haven't picked up on that one by now.
 
[quote name='snotnose_colossal']imagine if everyone who took the time to post about their shitty dealings took the time to call customer service or head office, something might actually change.[/QUOTE]

I'm glad I'm not the only one who finds these types of threads pointless. It's not like we can do anything about the situation. I guess it's just to make people feel better.

Most of the time, it's because there really is no customer issue to argue about. It's just nitpicking because of some guy who's only doing his job. Not saying this is the case, because I don't work for Transworld and thus don't know their trade in policies, but it seems more times then not, these customer complaints aren't really complaints at all.
 
[quote name='schultzed']It was sooo screwed up . . . I'm 40 years old, I teach at a college . . . wtf . . .
[/QUOTE]

I love this board. I love these quotable quotes.
 
[quote name='Scahom1']I'm glad I'm not the only one who finds these types of threads pointless. It's not like we can do anything about the situation. I guess it's just to make people feel better.

Most of the time, it's because there really is no customer issue to argue about. It's just nitpicking because of some guy who's only doing his job. Not saying this is the case, because I don't work for Transworld and thus don't know their trade in policies, but it seems more times then not, these customer complaints aren't really complaints at all.[/QUOTE]


Of course, I disagree . . . the guy wasn't doing his job . . . I had games to trade in that should have been allowed and I did nothing wrong.

I did call the store manager today . . . mostly to shake them up a little, they should be careful on the implementation of their policies . . . we both talked nicely and agreed that perhaps a mistake was made.

I went in and ironed it out with her with the original dorkwad manager present and we apologized to each other.

Then I managed to trade in Astro Boy for $18.00 and March Madness for $20.99 (along with my extra Breakdown for $9 and Bloodrayne GC for $7.50 . . . bought it for $3 on ebgames.com but it really stinks) . . . So, I have $55 to spend on their overpriced DVDs. But it only cost me $13.

Oddly enough, I suspect that I just happen to fit the "profile" of a CAGer in my area who I know has "abused" FYE to tune of hundreds of dollars ($500 or more) . . . so, in the end I see why it happened.
 
[quote name='schultzed']Of course, I disagree . . . the guy wasn't doing his job . . . I had games to trade in that should have been allowed and I did nothing wrong.

I did call the store manager today . . . mostly to shake them up a little, they should be careful on the implementation of their policies . . . we both talked nicely and agreed that perhaps a mistake was made.

I went in and ironed it out with her with the original dorkwad manager present and we apologized to each other.

Then I managed to trade in Astro Boy for $18.00 and March Madness for $20.99 (along with my extra Breakdown for $9 and Bloodrayne GC for $7.50 . . . bought it for $3 on ebgames.com but it really stinks) . . . So, I have $55 to spend on their overpriced DVDs. But it only cost me $13.

Oddly enough, I suspect that I just happen to fit the "profile" of a CAGer in my area who I know has "abused" FYE to tune of hundreds of dollars ($500 or more) . . . so, in the end I see why it happened.[/QUOTE]

What area are you from, man? Just checking to see if I abuse them, as you put it... Which I know I do. ;)
 
[quote name='emceelokey']I dont know why any place that traded games would want to turn down a trade. It's almost always double profit when they sell a used item and people will usually spend about twenty precent more then the amount of credit they have. I'm suprised that they do any business really. 14.99 for a brand new cd in it's first week out when you can go to target and find the same thing for 9.99 bitch please.[/QUOTE]

More like $20 unless you want to do a mail-in rebate. A mail-in rebate on a CD is quite possibly the dumbest shit ever.
 
[quote name='schultzed']Of course, I disagree . . . the guy wasn't doing his job . . . I had games to trade in that should have been allowed and I did nothing wrong.

I did call the store manager today . . . mostly to shake them up a little, they should be careful on the implementation of their policies . . . we both talked nicely and agreed that perhaps a mistake was made.

I went in and ironed it out with her with the original dorkwad manager present and we apologized to each other.

Then I managed to trade in Astro Boy for $18.00 and March Madness for $20.99 (along with my extra Breakdown for $9 and Bloodrayne GC for $7.50 . . . bought it for $3 on ebgames.com but it really stinks) . . . So, I have $55 to spend on their overpriced DVDs. But it only cost me $13.

Oddly enough, I suspect that I just happen to fit the "profile" of a CAGer in my area who I know has "abused" FYE to tune of hundreds of dollars ($500 or more) . . . so, in the end I see why it happened.[/QUOTE]

OMG, you should be tar and feathered. How dare you act rationally and try to "discuss" unfair treatment. Frankly I think you just got lucky with the second manager. I just avoid the bad clerks like the plague. Strike up a relationship with 1 of the clerks and things go amazingly smooth. Even the ass wipe at one of my stores, has a smile on his face when he see's me. I'm developing quite the chameleon like personality to get the better of the control freaks. Make them feel important and suddenly your not so bad.

It's kind of like being married, you just have to put up with that shit for the greater good.
 
the people at my fye are extrmely lazy, they dont do trade ins after 8;00 pm, they refuse to take games because thay have too many... but when I go to check they have none!

Worst one is this, I call 2 days after conker to see if tehy have, so some girl picks up the phone and says "no we dont have it" right away.

So I think something is up, so my brother calls like 2 minutes after and asks and magically she has 2 in stock! We had her hold it and we bought it... but it was 52.95!! Good thing I had credit, but I wont be going back there again.
 
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