mindslurry
CAG Veteran
[quote name='zohar']I definitely understand your perspective here, as it's been brought up numerous times from both GC and GS employees. Basically it's the system that's forcing bad behavior, I get it.
It's an unfortunate fact that the numbers game is what drives the used game business, but I still do not believe it's any justification for the behavior that I observed. Sure, if you have to pitch something, then pitch it -- I can't say I'll like you afterwards, but at least you didn't ADD on fees without my knowledge and then lie to me about it. I think any reasonable employee would not behave in such a way.
I assume the problem is that much of the work force is made up from teenagers who idealize the job, thinking that selling video games all day must be frickin' awesome. And then of course they're jaded by the whole system and eventually stoop to shady tactics. Plus, there is ALWAYS someone else willing and ready to replace you. People need to realize these jobs suck. If and when this ever happens will we ever start to see any change in GS or GC's policies.
But blame cannot be solely placed on only the higher-up corporate types OR the individual employee. It's really a combination of both. The system might make you want to do wrong things, but it's still your choice to do them or not.
Ok... done sounding like an afternoon special.[/QUOTE]
Well trust me, I agree on what he did was wrong, but I think it was wrong wording. I did work with the guy for 10 months, and yes I can blame the 'higher ups' because they did teach us the shady sales tactics.
Example: a $7.99 game that was marked down to $4.99 but it still had the $7.99 sticker, my managers told me to 'sneak a game guard' so it will be 5.99, and they 'still technically save money'.
Or even if someone traded in a bunch of games, and they would 'save' $11 bucks, they would tell me to sign them up for MVP- since the savings and the price would cancel it out.
He was fearing for his job, which anyone would when they have bills to pay. I think he pulled the first thing I said where the game was marked down, but he didn't know of the sale, had zero game guards and thought he would sneak it on.
I was fired because I didn't believe it was good customer service to pitch a billion things to customers. My numbers were never really terrible either. But I was fired because I would mention only one or two things out of the 6 we had to say, and people actually liked me for that.
Did you know... They would actually force employees to game guard their games, and if you didn't they refused to ring you up? Or preorder something etc?
Did you happen to be a regular at the store?
I probably know you if you were, I was one of the girls that (use) to work there.
It's an unfortunate fact that the numbers game is what drives the used game business, but I still do not believe it's any justification for the behavior that I observed. Sure, if you have to pitch something, then pitch it -- I can't say I'll like you afterwards, but at least you didn't ADD on fees without my knowledge and then lie to me about it. I think any reasonable employee would not behave in such a way.
I assume the problem is that much of the work force is made up from teenagers who idealize the job, thinking that selling video games all day must be frickin' awesome. And then of course they're jaded by the whole system and eventually stoop to shady tactics. Plus, there is ALWAYS someone else willing and ready to replace you. People need to realize these jobs suck. If and when this ever happens will we ever start to see any change in GS or GC's policies.
But blame cannot be solely placed on only the higher-up corporate types OR the individual employee. It's really a combination of both. The system might make you want to do wrong things, but it's still your choice to do them or not.
Ok... done sounding like an afternoon special.[/QUOTE]
Well trust me, I agree on what he did was wrong, but I think it was wrong wording. I did work with the guy for 10 months, and yes I can blame the 'higher ups' because they did teach us the shady sales tactics.
Example: a $7.99 game that was marked down to $4.99 but it still had the $7.99 sticker, my managers told me to 'sneak a game guard' so it will be 5.99, and they 'still technically save money'.
Or even if someone traded in a bunch of games, and they would 'save' $11 bucks, they would tell me to sign them up for MVP- since the savings and the price would cancel it out.
He was fearing for his job, which anyone would when they have bills to pay. I think he pulled the first thing I said where the game was marked down, but he didn't know of the sale, had zero game guards and thought he would sneak it on.
I was fired because I didn't believe it was good customer service to pitch a billion things to customers. My numbers were never really terrible either. But I was fired because I would mention only one or two things out of the 6 we had to say, and people actually liked me for that.
Did you know... They would actually force employees to game guard their games, and if you didn't they refused to ring you up? Or preorder something etc?
Did you happen to be a regular at the store?
I probably know you if you were, I was one of the girls that (use) to work there.