Ice Gargoyle
CAG Veteran
I had a customer come in today with a bag of a few games. At first he stands behind my register, then he moves away from that register and goes to another one, even though I'm the only one at the store. I tell him to come over to my register. In this bag were receipts with markings all over them from another game/book store and Walmart. I think on the Walmart receipt it had "r" written next to each item. I think now that he "returned" all of those items for cash or credit at the store, since Walmart takes anything unopened.
Anyway, so I look at the games. The DS games were missing cases and one was called "My Boyfriend." This was a grown man. He says he wants cash, so I ask for his ID, which is required by law for cash trades at pawn stores.
I ask for his phone number, and he tells me his mother's phone number. I ask him for his, and he says he uses the same phone. He looked to be in his 40s. He has a far-out-of-state ID. So I input his ID, he asks for the cash amount, which I can't see until I get his signature and info first. I let him know that. After I input his info and the signature screen pops up, he throws a fit, says I treated him poorly from the beginning, that I input every single bit of info on his ID, and that no other store ever asked him for that before. Seems he was awfully concerned about his info being taken. He told me to erase all the info I had on my computer about him, which wasn't actually recorded because I voided the transaction. I wish I had actually taken it though and warned other stores about him.
So does this sound like a case of someone trying to pawn stolen goods, or a case of a paranoid customer?
Anyway, so I look at the games. The DS games were missing cases and one was called "My Boyfriend." This was a grown man. He says he wants cash, so I ask for his ID, which is required by law for cash trades at pawn stores.
I ask for his phone number, and he tells me his mother's phone number. I ask him for his, and he says he uses the same phone. He looked to be in his 40s. He has a far-out-of-state ID. So I input his ID, he asks for the cash amount, which I can't see until I get his signature and info first. I let him know that. After I input his info and the signature screen pops up, he throws a fit, says I treated him poorly from the beginning, that I input every single bit of info on his ID, and that no other store ever asked him for that before. Seems he was awfully concerned about his info being taken. He told me to erase all the info I had on my computer about him, which wasn't actually recorded because I voided the transaction. I wish I had actually taken it though and warned other stores about him.
So does this sound like a case of someone trying to pawn stolen goods, or a case of a paranoid customer?
