I always buy from Dell Outlet. Have gotten many great deals. The last time I ordered was the first time with any problems. When I removed the computer from the box, I could hear loose parts inside. Turns out the PCI cards were loose inside and someone left a Dell engineering CD in the CD drive. One email to customer service took care of it. My original order was for a refurb Dimension 8300 P4 3.4 with 512MB DDR, 40 GB HD, CD ROM, integrated video/sound/networking with WinXP home for $500. They sent me a new Dimension 8400 P4 3.4 Prescott with 1GB DDR2, 250 GB SATA HD, DVD-ROM and DVD DL burner, low end PCI-e video card, sound blaster live card, gigabit ethernet, WinXP PRO, Microsoft Office, Paintshop Pro 8, full year subscription to McAfee, and a lot of other software. They also include an optical mouse instead of the regular one I was originaly getting and a 128 MB flash drive. Think I am forgetting somethings, but you get the picture. Dell = Bad Customer service? Not in my book! Not only did I not have to pay anything extra, I actually got a $75 customer satisfaction code! The only thing bad was I was going to put the Radeon 9800PRO from my old computer into the one I ordered but could not do that with this one because of the PCI-e. Thankfully, my wife was understanding and agreed that I should get an x800xt!