[quote name='MrMaddness']Wow, I feel a lot of hate towards Gamestop here. I work at a Gamestop, and I've never basically forced anyone into reserving anything. All I do is ask them if they would like to reserve a game that's coming out while I ring up the items that they are buying, I don't talk about a game they aren't going to get unless they reserve it because we usually get a ton of copies of games. I work in a very busy store, and the only ones I tell people that we have limited quanitites of is of smaller released games, like Sega GT Online or R-Type Final. And yes, we do get RATED on how many reservations we get, and we also get rated on how many Magazine Susbscriptions (Game Informer) that we sell. We do not get bonuses from Gamestop, if we do, it comes right out of the Store Manager's pocket. I reserve games for one reason only, because I want the game. I know I'm going to get it, so if I throw 5 bucks down now, that's fine.[/quote]
I don't think it's hate so much as it is misplaced frustration. I have a problem with the fact that my manager gets rewarded for a team effort. Do I not deserve even a LITTLE reward for my integrity and good customer service? I have had people come and shake my hand and tell me how helpful and polite I have been when my manager is being "rude and very unhelpful". Of course, that doesn't seem to matter as the company doles out free systems and giftcards to the Store Managers. Case in point; I scored a 100% on the secret shop over a month ago and have not been presented with the little giftcard they were going to give me. My manager? Got $50 for my work. Is there something wrong here? I have never and will never force a reservation on a customer. I warn them that there may not be many copies of a certain game(ie Disgaea), or that we may stop taking them because we have so many (ie Halo 2). Otherwise, the only time I'll bring it up without actually believing in it is when I'm berated for not getting reserves and threatened with dismissal.