I just got off the phone with the Sony free repair line for disk read errors. The first guy I spoke to, Mr. Nye, claimed to a been working there for two years and yet couldn't find my multiple repair history, nor would he wave the shipping fee, so I had him transfer me to his manager Mr. Soprano.
Mr. Soprano not only knew about my many repairs, he also told about other people's repairs after it became clear I was getting reconditioned machine.
Apparently machines have been sent back not only obviously stained with urine but absolutely reeking of it!
This is happening so much in fact, that Sony actually has a written policy after repair center to deal with it.
Mr. Soprano assured me that a policy involved immediately bagging the affected presumably infectious unit in a sealable plastic bag made specifically for the purpose and disposing of it away from the work area {read "outside"}.
He also told me about a similar procedure followed for insect infestations in the PS/2, when he told me often happened due to insect being attracted to the heat machine.
Visions of insect pornos still in my head, he moved on to tell me parents had actually gone so far as to send them shattered disks that their children had sat upon expecting a warranty replacement -- with an admission that the children had sat upon the disks!
My shock value on overload, I calmed down a bit when he assured me no one had actually peed on a PS/2 disk yet...... that they could tell. Then again, Mr. Nye had gone over the intricacies of disk cleaning with me in the beginning of the phone call despite me explaining the disks involved were brand new -- right down to which type of products to use -- so would Sony really know ;-)
So now that the truth is out, you can tell the truth.
ARE YOU ONE OF THESE PEOPLE?
DO YOU KNOW ONE OF THESE PEOPLE?
WHY DO THEY DO THIS?
P.S.
By demanding to speak to a manager, I was able to get my shipping fee waived.
However, Mr. Nye told me that Sony was sending out TO CUSTOMERS WITH DISK READ ERRORS FREE VIDEO GAMES AS COMPENSATION FOR HAVING TO SHIP THE MACHINE BACK TO SONY.
Granted, he claimed he didn't think I qualified, and he didn't even know that free shipping was available -- claiming that Sony rarely did it and then only under warranty would they do so. Obviously he was wrong about the shipping, however, he may be right about the free game. Keep in mind, I have over 300 games last manual count on my part and over 400 if you believe the IGN collection count. The odds are that I would either already own or have no use for any free game that Sony would offer, so free shipping was a better deal for me personally. However, many people would have shipping covered by either their parents or would pay a nominal fee making it much cheaper than buying a new game would be. In this case, a free new game is the much better deal of the two and they may not even be exclusive -- meaning some people may be able to get both, although I haven't tried it personally. Just a heads up for those were interested
{edit = employee names are changed now so I don't get them in trouble}
Mr. Soprano not only knew about my many repairs, he also told about other people's repairs after it became clear I was getting reconditioned machine.
Apparently machines have been sent back not only obviously stained with urine but absolutely reeking of it!
This is happening so much in fact, that Sony actually has a written policy after repair center to deal with it.
Mr. Soprano assured me that a policy involved immediately bagging the affected presumably infectious unit in a sealable plastic bag made specifically for the purpose and disposing of it away from the work area {read "outside"}.
He also told me about a similar procedure followed for insect infestations in the PS/2, when he told me often happened due to insect being attracted to the heat machine.
Visions of insect pornos still in my head, he moved on to tell me parents had actually gone so far as to send them shattered disks that their children had sat upon expecting a warranty replacement -- with an admission that the children had sat upon the disks!
My shock value on overload, I calmed down a bit when he assured me no one had actually peed on a PS/2 disk yet...... that they could tell. Then again, Mr. Nye had gone over the intricacies of disk cleaning with me in the beginning of the phone call despite me explaining the disks involved were brand new -- right down to which type of products to use -- so would Sony really know ;-)
So now that the truth is out, you can tell the truth.
ARE YOU ONE OF THESE PEOPLE?
DO YOU KNOW ONE OF THESE PEOPLE?
WHY DO THEY DO THIS?
P.S.
By demanding to speak to a manager, I was able to get my shipping fee waived.
However, Mr. Nye told me that Sony was sending out TO CUSTOMERS WITH DISK READ ERRORS FREE VIDEO GAMES AS COMPENSATION FOR HAVING TO SHIP THE MACHINE BACK TO SONY.
Granted, he claimed he didn't think I qualified, and he didn't even know that free shipping was available -- claiming that Sony rarely did it and then only under warranty would they do so. Obviously he was wrong about the shipping, however, he may be right about the free game. Keep in mind, I have over 300 games last manual count on my part and over 400 if you believe the IGN collection count. The odds are that I would either already own or have no use for any free game that Sony would offer, so free shipping was a better deal for me personally. However, many people would have shipping covered by either their parents or would pay a nominal fee making it much cheaper than buying a new game would be. In this case, a free new game is the much better deal of the two and they may not even be exclusive -- meaning some people may be able to get both, although I haven't tried it personally. Just a heads up for those were interested
{edit = employee names are changed now so I don't get them in trouble}
ing disgusting. Sony shouldn't repair PS2's with piss all over them.
