[quote name='ZombieToast']Knowing something beforehand doesn't justify it. They have some shitty policies, which causes people to hate the place. Whether or not they still shop there is irrelevant. Also, I'd like to point out that GameStop doesn't make these things known to the customer prior to visiting. Until my wife got suckered by one, I had no idea that they sold gutted games. See, she wanted to get me LittleBigPlanet as a gift, so she went to GameStop and bought a "NEW" sealed copy, the one with the ModNation Racers beta. Because I wanted to play the beta while it was still available, she let me open the game early. Upon doing so, I found only a sleeved disc inside. They opened it, removed everything, put the disc in a paper sleeve, and resealed the case. And of course, because it had been opened by me, they wouldn't let us get a refund. I personally think it's worth being upset about.
When you are constantly receiving the same bad service from multiple employees, of course you're going to start disliking the company as a whole. I've stopped going to several fast food places because they keep hiring idiot workers who can't get simple orders right. And really, even just one bad experience can sour your entire perception of a business. A few months ago, I was yelled at and kicked out of a thrift store because I was trying to look at something 5 minutes before closing time, so I now refuse to shop there. Another example: my $1500 laptop was stolen by a McDonald's manager around 5 years ago...I haven't gone to a McDonald's since then because the experience was so upsetting to me.
Like I said above, they don't let you know beforehand that a game is gutted. Sometimes it's obvious at the time of purchase, but sometimes they reseal them. The web site is no different. The few games I have ordered online have all been gutted.[/QUOTE]
Went back today to get a refund, at this point I don't even care about the

ing case anymore, it's about being lied to by both manager & employee.
Called the corporate number this morning, got the jargon that unless they refuse to give me the item, they can't do shit (gee, thanks), so

the entire chain & corporate.