WM price match experience today...

Will

Will

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Went to Wal-Mart today to pricematch Bully for the 360 out of the Fry's Ad.

For those in the Austin Tx area, I did this at the Slaughter/35 WM.

Ive been to this WM several times and price matched Fry's and as of today, supposedly theyll no longer pm Fry's.

One manager ok'd the pm from 49.99 to 19.99....the he walked off..

When the lady tried going through the steps, the difference of the pm needed a csm override..so she called another manager to do that and he asked what was it for etc..

He let my pm slide but said they arent suppose to pm Fry's because its too far away from this specific WM. Granted its in the same town, its supposedly too far away and they dont have to honor it.

Ive never heard of that one before and I was always under the impression that as long as it wasnt a % off or a b1g1 type deal...theyll honor it as long as the competitors ad was from the same city.

As I was leaving and passing by the customer service area up front, I asked the manager up there what the price matching policy was and I got a diff story and so I explained it was from Fry's and I was told that that WM wont pm anymore because its too far away etc and the manager said it was up to their discretion etc but for the most part they "should" still do it as its their policy. I explained what the item was and she thought he told me that because they dont want their store to take that kind of a loss on a pm and he used that excuse.
 
Sounds like pretty much every place now..

We have a store in Michigan called Meijer, who will only PM stores within 20 miles, and on in-stock merchandise.. Granted they just meet the price..

So it's like what's the fucking point
 
The whole point of price matching is to keep you from shopping at the competition. You don't have a Fry's, they have no reason to price match you outside of company policy.
 
i always PM at my local Best Buy...take the item to CS and tell them who I want to price match and show them the ad or tell them they have to call/look on the competitor's website..never had a problem
 
[quote name='MrDubbs']Sounds like pretty much every place now..

We have a store in Michigan called Meijer, who will only PM stores within 20 miles, and on in-stock merchandise.. Granted they just meet the price..

So it's like what's the fucking point[/quote]

Let me fix this...

We have a store in Michigan, its called Meijer. It fucking sucks. Ass. Hard.
 
[quote name='Sooku']The whole point of price matching is to keep you from shopping at the competition. You don't have a Fry's, they have no reason to price match you outside of company policy.[/QUOTE]



Austin Tx DOES have a Fry's. Austin Tx WM doesnt want to PM them becuase of how far away Fry's is from them even though they are both in Austin.


No clue where you got there was no Fry's....
 
[quote name='georox']Let me fix this...

We have a store in Michigan, its called Meijer. It fucking sucks. Ass. Hard.[/quote]

QFT, Meijers blows chunks.
 
If it's too far away (defined by them), they don't need to price match. The point of PMing is to have you buy the stuff at their store--if the store is 60 miles away, the likelihood that you'll leave WM and go to the competitor is much smaller, so they don't necessarily need to PM. And depending on the city, "being in the same city" could mean an hour and a half away.
 
[quote name='Undrallio']QFT, Meijers blows chunks.[/quote]

I don't normally shop there, unless I can get them to PM stores like Circuit City, Best Buy, TRU, etc.

Since my closest one is 45 mins away in Toledo, OH
 
PM's are usually dictated by some interpretation of the MOD's view of it.

I've had PM's at BB not get put through in the past because the closest store of the competitor doesn't have it in-stock, though another store in the same area does have it in-stock. I was told that their PM policy was only for "the closest store of the competitor in the local area". :roll:

Haven't had that issue in a couple of years, so I'm sure it was just that store's store manager interpreting it their way.
 
That interpretation is a little tight--however, interpreting it that way leaves very little room for "But I pass by this competing store 40 miles away on my way to work, so it's convenient for me" type arguments.
 
Instead of all this hassle why dont you just go to the store with the lowest price and buy it there. Easiest way to avoid any problems!
 
[quote name='THoward7382']Instead of all this hassle why dont you just go to the store with the lowest price and buy it there. Easiest way to avoid any problems![/quote] If its sold out, or you have gift cards to the other store or something.
 
I recently price matched Sega Superstars Tennis (360) at Circuit City, using the Gamestop web price. The CSR indicated that he would only call the closest Gamestop to see if they had it in stock, even though there are 7 Gamestops within 10 miles of this CC. Luckily, the store he called had it in stock, and I walked out with it for $16.99 after the 10% extra for the difference.
 
[quote name='THoward7382']Instead of all this hassle why dont you just go to the store with the lowest price and buy it there. Easiest way to avoid any problems![/quote]

Because I'm not going to drive 45 minutes, waste money on gas, just to get something "cheaper"
 
[quote name='Will']Austin Tx DOES have a Fry's. Austin Tx WM doesnt want to PM them becuase of how far away Fry's is from them even though they are both in Austin.


No clue where you got there was no Fry's....[/quote]


From personal experience, I can say that Wal-Mart (as well as most of my local retailers) have a "region" to price match. Best Buy will only PM the walmart that's closest to them, so if one of the other eleventy billion Wal-Marts in Huntsville has a better price, you won't get it (though BB generally checks the website instead of calling). All retailers are supposed to go off the "they need to have it in stock" rule as well, considering they just want to keep you from buying it elsewhere (if the store had the price, but no stock, you wouldn't get it), but around here only the new employees bother to ask if they have it in stock.

FYI, it's always best to have a circular with you for a PM. Printouts work good as well, but a circular is dated in case they want to make sure the advertised price is current.
 
Here's what I can tell you about WM Price-Matching from when I worked there while I was in college. I worked in Accounting and we counted all the lovely money that the store made as well as had the time to surf the intranet (which I think then was called the Pipeline) for all the company policies.

Each store has a designated "trading area." If a store is not within that designated "trading area" then Wal-Mart does not have to price-match the competition. However, most Wal-Mart's will do so if the loss isn't going to be that great, because you're likely going to spend more in the store as well and you'll be a happy customer. If the store is within the designated area, then there should be no questions asked and they should honor the match with no questions asked.

If you are having problems with this particular store price matching a store that you believe is well within the realm of being "close," I suggest that you call 1-800-WALMART and file a complaint that you would like to be addressed by the store manager. The store manager is REQUIRED to respond to a customer issue within 48 hours of it appearing on the Manager's Workstation in the store or they can be disciplined by the District Manager (and yes the DM does get a report for how long those inquiries sit on the workstation).

If you're going to call it helps to have a store receipt handy so you can give them the store number and manager's name. It will help them look up the store quicker and make sure it's going to the right place.

You'll likely get a call from the store manager or a written letter detailing their policy so you have something to show them when you go in store should you have any further problems. More importantly you'll have a definite answer from that point on.
 
[quote name='MrDubbs']Because I'm not going to drive 45 minutes, waste money on gas, just to get something "cheaper"[/QUOTE]

Which is exactly the store's logic in refusing a PM, when they do--you can pay 49.99 here, or you can drive an hour and pay 44.99. In other words, there's an external motivator for you to pay more at their store, so they don't really "need" to match the price to make it more attractive.
 
[quote name='dtcarson']Which is exactly the store's logic in refusing a PM, when they do--you can pay 49.99 here, or you can drive an hour and pay 44.99. In other words, there's an external motivator for you to pay more at their store, so they don't really "need" to match the price to make it more attractive.[/quote]

:applause::applause::applause::applause::applause::applause::applause::applause::applause:
 
Theres a diff between driving to a store thats an hr away.

The main point to this thread is that theres no clear cut definition of their price matching policy.

I got 2 differing stories from 2 diff managers.

If they were up front about the policy then I wouldnt have gone there in the first place. I would have gone closer to them and price matched elsewhere. The point of going to that WM is that they PM'd and had the game in stock and it was the closest, and best, option for me.
 
I love how WM won't even pricematch it's own website, but as said earlier they have no reason to, either way you are still buying from them.
 
I read somewhere that Walmart only price matches if the store is within a 2 mile radius or so. Walmart's not too lenient on that policy. BB's pm is awesome though, I pm'd an FYE 20 miles away and they were cool with it.
 
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