I had my worst game purchasing retail experience ever today. I called Lamestop (I changed the name to protect the store's identity) and asked if they could hold 3 games for me, so that my girlfriend could pick them up in the buy 2 get 1 special. They say sure and are super friendly. Already, I had called and the ASM told me he couldn't hold games, even for a couple of hours, so this was a little shocking, but nice.
Anyway, my girlfriend arrives and they pull out only 2 of games. She was like, "you better not have held the wrong games after I drove all the way out here." Keep in mind, she is injured and on crutches and just drove almost half an hour to get there, so they could tell she might be dangerous. They then say that after the games were held, the store manager came in and saw the games being held and got pissed off. He then took the only preowned copy of Oblivion within around 40 miles and hid it for himself. The employees actually had my girlfriend call me and tried to explain this to me. I was at work and definitely not pleased to hear this. After many apologies and the District Managers name being given to me, I was put back on the phone with my girlfriend. Right as we were hanging up, they "miraculously" found the missing game and sold the 3 games to her even though the ASM was chanting "he's going to kill me" the entire time she was checking out.
I also had an exchange issue where they tried to make her trade in a game that was purchased the day before, because none of the three employees knew about the preowned exchange policy. All in all, this was my worst experience at "Lamestop". Feel free to chime in. I just had to vent.
Anyway, my girlfriend arrives and they pull out only 2 of games. She was like, "you better not have held the wrong games after I drove all the way out here." Keep in mind, she is injured and on crutches and just drove almost half an hour to get there, so they could tell she might be dangerous. They then say that after the games were held, the store manager came in and saw the games being held and got pissed off. He then took the only preowned copy of Oblivion within around 40 miles and hid it for himself. The employees actually had my girlfriend call me and tried to explain this to me. I was at work and definitely not pleased to hear this. After many apologies and the District Managers name being given to me, I was put back on the phone with my girlfriend. Right as we were hanging up, they "miraculously" found the missing game and sold the 3 games to her even though the ASM was chanting "he's going to kill me" the entire time she was checking out.
I also had an exchange issue where they tried to make her trade in a game that was purchased the day before, because none of the three employees knew about the preowned exchange policy. All in all, this was my worst experience at "Lamestop". Feel free to chime in. I just had to vent.