You guys want the truth about GS? Ask me.

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Hmm...to continue from my last post in this thread about numbers of Xbox available in-store.

Several weeks ago, I walked into another Gamestop/EBgames and asked about how many Xbox systems they had and the employee checked on the computer.

He did tell me the amount that store had, which seems higher than what the online inventory says. What gets me is that the girl I talked to over the phone at another Gamestop could have easily just made up a number between 1 through 4 or more, I would have believed her.

I mean if she told me that they only had a couple left I would have jumped in the car and gone to buy one from that particular store. Since she was unwilling to give that information granted some store policy/not being her fault, I never went.
 
[quote name='pHi ||']might be gone by sunday morning, We're allowed to sell them on saturday.[/quote]

Did your store get some in this week and sell them, or are they holding them ? some stores said they had a small amount and sold out, and others just said to come back Saturday. Does the manager of the store know when the shipments of Wii's comes in advance ? I have many say they dont, but one last week said something about corporate saying they were shipping and they could be here tommorow. Thanks in advance
 
[quote name='monkeydeew']so if i preorder with pretty girl, and then cancel the order on preorder king/dick manager, will i be hurting pretty girl?[/quote]

helping pretty girl, hurting dick manager
 
[quote name='fshaia']Did your store get some in this week and sell them, or are they holding them ? some stores said they had a small amount and sold out, and others just said to come back Saturday. Does the manager of the store know when the shipments of Wii's comes in advance ? I have many say they dont, but one last week said something about corporate saying they were shipping and they could be here tommorow. Thanks in advance[/quote]

Well in the memo we got, we were instructed to at least hold 15-20 for saturday. So if some stores got like 25 they were instructed to sell as they please, just as long as they keep some aside for saturday. And no the managers don't know in advance unless corporate specifically states a specific week on which we are going to get wiis. Normally our shipments show up and once we open them we find out what is in them.
 
I don't trade in games so I don't worry about that issue and I very rarely buy used titles so I don't worry about that either.

What I do hate though is those bastards trying to sell me a new game that is already gutted. Unlike some other people, I don't take BS. I will argue to no end untill I have a sealed copy. If I am paying full price for a game, it better be sealed. If I wanted it "pre-opened due to kindness from the corporates" I would get a used copy and save $5 or so.
 
Good News (maybe): I talked to an old coworker of mine and he said that Reservations and Subs won't be part of the weekly rankings anymore.

We might be getting bugged less now.
 
[quote name='Kuros']Good News (maybe): I talked to an old coworker of mine and he said that Reservations and Subs won't be part of the weekly rankings anymore.

We might be getting bugged less now.[/quote]
does this mean no more 'return any used game w/in 7 days and get your money back' ?
 
Its kind of unfair to put quotas on the employees for reservations because I know some Gamestop locations here that get 0 customers all afternoon on some days, then only a few stragglers at night. Its not fair to expect every person that walks into the store on a slow day to purchase a preorder on a game. Most weekday afternoons are like that for the stores around here.
 
[quote name='M-PG71C']What I do hate though is those bastards trying to sell me a new game that is already gutted. Unlike some other people, I don't take BS. I will argue to no end untill I have a sealed copy. [/QUOTE]

Nine times out of ten, if you're getting a gutted copy, it is more than likely that it's either the last copy they have of that game there, or that multiple copies were gutted. If they're giving you that one, chances are they don't have a sealed one.
 
[quote name='halofreak64']I got a qustion why does gs screw over its employees.[/quote]

b/c they can? but seriously what are the job requirements to push buttons on a register and lie to peoples faces to get them to pre-order madden and trade it back in as soon as they rip open the plastic?
 
[quote name='halofreak64']I got a qustion why does gs screw over its employees.[/quote]
Because that's how retail works. If you're not a manager, expect to be treated like crap.
 
[quote name='Zingela']Nine times out of ten, if you're getting a gutted copy, it is more than likely that it's either the last copy they have of that game there, or that multiple copies were gutted. If they're giving you that one, chances are they don't have a sealed one.[/quote]
That's when you tell them forget it and buy it somewhere else. Maybe if they keep missing sales, they'll realize the err of their system.

Tsukento[/url]] Because that's how retail works. If you're not a manager, expect to be treated like crap
Click to expand...

Even the managers take a lot of shit. The DM level is where the real ass-raping starts.
 
[quote name='sp00ge']That's when you tell them forget it and buy it somewhere else. Maybe if they keep missing sales, they'll realize the err of their system.[/QUOTE]

In all actuality, most shoppers don't seem to care, from my personal experiences. It's usually collectors among others that refuse a gutted copy. Which then, that's completely fine. I'm not going to get mad if they don't want it, I completely understand why someone wouldn't.

I don't think GS is going to change this policy any time soon. Most shoppers don't care (i.e. "I'm going to open it anyway" etc), and it'd be more hassle for the company to order/distribute artwork for every new game in stock, especially when it's stingy on giving stores the supplies they need as it is.
 
new question:

ive had a freaking lot of success using the online product locator to find stuff i want. usually the day after something is traded in, i see it online and next morning i am there. on the yellow sticker the number on the right says something like 070407blahblahblah. im assuming this means the game was traded in on the 4th of july (in this case). so why do employees always say the 'inventory is 1, 2, 3 days or a week' behind? even on the item locator it says the number reflects the number of items the previous night.

i think that when employees say this, the translation is 'i have 1st dibs on all the cool stuff that comes through here and after i rub my balls all over it then sure you can have it. so if an item says 1-3 for a week, and i show up and they look in the computer and say, 'sorry bro not in the system i think they are lying to me. but that got me thinking

what if employees put a 'fake' item in the inventory to fluff the number up from 0 to 1-3. this way, even if the item is traded in, it wont be reflected in the online item count b/c it is still 1-3. this could be a way for employees to also get 1st dibs on all cool stuff and screw annoying vultures like me.

am i hella paranoid (hell yes) but i think this makes sense, and if i worked at a gs i would do this for sure.
 
[quote name='Zingela']Nine times out of ten, if you're getting a gutted copy, it is more than likely that it's either the last copy they have of that game there, or that multiple copies were gutted. If they're giving you that one, chances are they don't have a sealed one.[/QUOTE]

Of course they fool a non-gaming person like my sister who buys it anyway.

Today she came home excited about getting Cooking Mama for the Wii for $50 "new." How new you ask? Well, you get this wonderful box with no shrink wrap. They take care of the unwrapping process for you! You get a sticker directly on the box that says new as well as some sticker residue of a previous sticker, so you can always remember how much you paid for your game. Inside the box, you get no manual. Who reads manuals these days anyway? And of course, the disc is scratched and has weird trails of dried up liquid. Wear and tear on a disc gives it character. She got the last copy, so clearly she got a good deal.

Look, if GS/EB wants to sell us their "last copy," they should have the decency to sell it as a used copy or floor model kind of thing. $50 for a beat up copy?

Anyways, my sister is happy about her purchase somehow. :roll: I'm taking it back and getting a brand new sealed copy or store credit sometime this week. For whatever reason, she doesn't understand or care that she got ripped off. This, from the same sister that got a discount when she complained the box to the Karaoke Revolution: American Idol sealed new box was slightly wrinkled!

Oh yeah... Question... Um, why do you guys sell the "last copy" as brand new? And why do you even have these last copies? All three local GS's and EB's here have either no demo consoles or they haven't changed the game for literally months so there's no reason for any of these boxes to be open in the first place. Although you can argue most consumers don't care, you're still ripping them off by not giving them what they're asking for which is a brand new copy that isn't damaged or missing pieces, but sell it new anyway.
 
[quote name='TC']retrovertigo I hear that. I just refuse their "last copy" stickered to death new games anymore. It wasn't so bad when it would happen once in a great while, but lately it seems anything thats not a new release is the last copy.

By the way nice thread Kuros. Most of the guys working around in the stores by me are pretty cool.[/QUOTE]

That's my experience too with the "new" games as well, always end up having one new copy left, and it's open.

Didn't use to be this damn bad, but in the past few years it's like they order their preordered games, and like 3 new games to sell to the average joe. The rest is traded in as used games.

Otherwise, Gamestop is just find around me. But that one thing causes me to almost ALWAYS go to Best Buy, Circuit City, or Fred Meyer when I want a new game.
 
[quote name='Aleryn']That's my experience too with the "new" games as well, always end up having one new copy left, and it's open.

Didn't use to be this damn bad, but in the past few years it's like they order their preordered games, and like 3 new games to sell to the average joe. The rest is traded in as used games.

Otherwise, Gamestop is just find around me. But that one thing causes me to almost ALWAYS go to Best Buy, Circuit City, or Fred Meyer when I want a new game.[/QUOTE]

The inventory a store gets is based on their preorders. If a game has 20 orders on it, chances are that the store will get ~10 extra copies to sell to walk ins. Now, on the other hand, when you walk into the store to get an unknown game, where they have 1-2 preorders on it, or even none at all, the store will probably get 1-3 copies of it total.

And also, for the love of god, if you have that much problem with getting a gutted copy of the game, just say no thanks and go somewhere else. There is no need to fight with the person working there about getting a sealed copy, because as previously stated, there are probably no sealed ones left. Stores especially do not want to sell the gutted copy before their sealed ones because 1) it screws up their TOH which screws the stores ranking, and 2) it makes more work for employee because they are just going to have to gut another one.

Oh, one last thing on a totally different note... There has been no word at all about reserves/subs being taken off the ranking report that I have seen (as far as in store emails or it being brought up on conference calls). We (gamestop employees) would love to see it go, trust me, but I seriously doubt it will ever happen.
 
So, I would like the truth, what's the trade in value for Hoshigami: Ruining Blue Earth Remix for the DS?

And how does the pro-order system work out for employees? If it doesn't hurt to cancel, then can I just repeatedly cancel and place a pre-order to help out a clerk?
 
[quote name='ther4p1st']

And how does the pro-order system work out for employees? If it doesn't hurt to cancel, then can I just repeatedly cancel and place a pre-order to help out a clerk?[/quote]
It hurts us doubly so if you cancel. The way our numbers are tracked, a reserve is +1, whereas a cancel is -1. When your goals are so high, like they've been lately, one pull could ruin you for a day, muchless when somebody pulls 5+ games.
 
[quote name='monkeydeew']b/c they can? but seriously what are the job requirements to push buttons on a register and lie to peoples faces to get them to pre-order madden and trade it back in as soon as they rip open the plastic?[/quote]

Hey man, I take a lot of offense to that. I don't know about the employees at your store, but I work my freaking ass off for my customers, and I get little to no thanks for any of it. You try working at a job that everybody seems to either ignore or hate you for.
 
[quote name='ther4p1st']So, I would like the truth, what's the trade in value for Hoshigami: Ruining Blue Earth Remix for the DS?

And how does the pro-order system work out for employees? If it doesn't hurt to cancel, then can I just repeatedly cancel and place a pre-order to help out a clerk?[/QUOTE]

It sells for what? 24.99 used? Trade in is probably 8-10 bucks. Why don't you just call them and ask? If one store tells you they can't disclose trade-ins over the phone, try the next store down the line. Eventually someone will give it up.
 
[quote name='reibeatall']Hey man, I take a lot of offense to that. I don't know about the employees at your store, but I work my freaking ass off for my customers, and I get little to no thanks for any of it. You try working at a job that everybody seems to either ignore or hate you for.[/quote]

dr zoidberg i have no doubt you are one of the good ones. ive seen you posting great info and awesome deals, if i could preorder something online from you right now i would. sorry bro!
 
[quote name='monkeydeew']new question:

ive had a freaking lot of success using the online product locator to find stuff i want. usually the day after something is traded in, i see it online and next morning i am there. on the yellow sticker the number on the right says something like 070407blahblahblah. im assuming this means the game was traded in on the 4th of july (in this case). so why do employees always say the 'inventory is 1, 2, 3 days or a week' behind? even on the item locator it says the number reflects the number of items the previous night.

i think that when employees say this, the translation is 'i have 1st dibs on all the cool stuff that comes through here and after i rub my balls all over it then sure you can have it. so if an item says 1-3 for a week, and i show up and they look in the computer and say, 'sorry bro not in the system i think they are lying to me. but that got me thinking

what if employees put a 'fake' item in the inventory to fluff the number up from 0 to 1-3. this way, even if the item is traded in, it wont be reflected in the online item count b/c it is still 1-3. this could be a way for employees to also get 1st dibs on all cool stuff and screw annoying vultures like me.

am i hella paranoid (hell yes) but i think this makes sense, and if i worked at a gs i would do this for sure.[/QUOTE]

I seem to have this same problem,

The store locator CAN be a few hours or up to 24 hours out of date, as soon as something comes in an employee might buy it, which might be why you are still seeing it on the locator. However if its a used game that is still on the locator for weeks on end and they don't have it in their store then chances are they are hiding it. You can usually tell if the clerk is trying to beat around the bush about having the game or when they looked shocked that you make reference to the store locator chances are they are hiding it. Its possible it could have gotten misplaced or stolen too though.

Note this goes for used games only, new game inventory can be different as its easy to give a wrong count and they have to allot for preorders. I would have to say the store locator has been about 95% accurate for me in determining which store has what used game, when I see it on the locator, and I go there its on the shelf or in the case.
 
can employees get in trouble for hiding certain items? ive seen the game i want in the inventory for at least a week now, and each time i ask for it i get a completely different story why i cant buy it. i'm thinking of going to tellgamestop.com and narcing on those guys.
 
Got my sister's Cooking Mama replaced. Clearly, at least two of the clerks were educated. The first clerk said I totally deserved a brand new copy and not the "gutted crap." The second clerk chatted about if I like my Wii more than my 360. Anyways, the third clerk came (his last day) and wouldn't budge on replacing it because it wasn't broken. The first and second clerk kept urging him to replace it and said don't worry about entering it in the computer and stuff. They told me how the gutted copy should've been kept safely in a bag and things, like a normal gutted copy. Eventually, the third clerk broke and replaced the disc and gave me a manual in the old box and told me the old copy was "broken."

To be a nice guy, I traded in Mario Party 8 to pre-order Mario Strikers Charged. Win-win. :) (Okay, so I bought MP8 for $30 during the TRU glitch last year)
 
[quote name='monkeydeew']can employees get in trouble for hiding certain items? ive seen the game i want in the inventory for at least a week now, and each time i ask for it i get a completely different story why i cant buy it. i'm thinking of going to tellgamestop.com and narcing on those guys.[/QUOTE]
Well items that are defective come up in the inventory so if that store gets behind on sending out its defectives it will come up. Not sticking up for any GS because someone probably does have it on hold. Just giving another reason why it might come up.
 
ive gotten that excuse but a month later, the game still says its in stock. when i called out the gs monkey on it he said, oh its defective we wont get that game back after its been fixed. i asked him if he even sent it out yet and he brushed me aside and asked me to preorder something.
 
at this one ebgames, i try to cancel my pre-order but they always give an excuse why they cant. the best one was that they would get into touble if someone cancel's a pre-order

the reason i am canceling is because that store used to be a good place to buy games, but lately they have hired rude employees. i wanted to cancel my pre-order and pre-order it at another gamestop i found. can they actually refuse to cancel a pre-order
 
[quote name='boyboy1080']can they actually refuse to cancel a pre-order[/quote]No, of course not. Well they can but that's bullshit. It's your money. You can do whatever you want with it. Don't take any of their excuses as the truth.
 
[quote name='imacgod']What's it take to get a job at EB/GS? I sent in an application a few times, but I never ever got a call back.[/quote]
I would imagine retail and sales experience (particularly those that are commission based).
 
[quote name='imacgod']What's it take to get a job at EB/GS? I sent in an application a few times, but I never ever got a call back.[/QUOTE]

Usually acne, man boobs, and the ability to do everything someone tells you to do will do the trick.
 
[quote name='boyboy1080']at this one ebgames, i try to cancel my pre-order but they always give an excuse why they cant. the best one was that they would get into touble if someone cancel's a pre-order

the reason i am canceling is because that store used to be a good place to buy games, but lately they have hired rude employees. i wanted to cancel my pre-order and pre-order it at another gamestop i found. can they actually refuse to cancel a pre-order[/QUOTE]

NO they cannot refuse to cancel a preorder, its your money and you can get it back anytime you want. It is not company policy or anything like that to not cancel preorders. I have canceled preorders many times and gotten my money back.

Oh and your better off just going to the store to see if the game you found on the locator is in stock, if you call and ask for it then they assume its something rare/good and put it aside for themselves or buy it immediately. Then when you get to the store its not there. Just go to the store, find game on the shelves and buy it, if its in the GBA case you will see it there and you can ask to buy it.
 
[quote name='monkeydeew']can employees get in trouble for hiding certain items? ive seen the game i want in the inventory for at least a week now, and each time i ask for it i get a completely different story why i cant buy it. i'm thinking of going to tellgamestop.com and narcing on those guys.[/QUOTE]

Who cares? I didn't know a store had to sell you something.
The game could be defective.
The game could be lost.
They may have taken it in under the wrong SKU.
Blah, Blah, Blah.
At this point they might just not want to sell it to the 14 year old annoying one who bugs them everyday asking for it.
 
[quote name='imacgod']What's it take to get a job at EB/GS? I sent in an application a few times, but I never ever got a call back.[/quote]

:applause:

This amazes me. You get an unsealed "new" copy, you piss and moan, you get it replaced, you decide to help fund the business by trading in Mario Party 8, and now you send in an application, hoping to screw other people over the same way they screwed you. And don't say you wouldn't do that to people, you damn well will or your ass will be out the door, that's how their business works.
 
[quote name='Scorch']:applause:

This amazes me. You get an unsealed "new" copy, you piss and moan, you get it replaced, you decide to help fund the business by trading in Mario Party 8, and now you send in an application, hoping to screw other people over the same way they screwed you. And don't say you wouldn't do that to people, you damn well will or your ass will be out the door, that's how their business works.[/QUOTE]

The EB Games I went to get the game replaced (my "usual" place) seem to be happy with their jobs and more knowledgeable and don't seem to follow the useless corporate rules. I've been there many times and I never had a time where a clerk asked me to pre-order something. That's the one I applied to, unlike the mall stores.

Despite hearing complaints and making complaints about EB/GS in general, this store that I've applied to a few times seems to have an ounce of decency.
 
[quote name='Sycowulf']The inventory a store gets is based on their preorders. If a game has 20 orders on it, chances are that the store will get ~10 extra copies to sell to walk ins. Now, on the other hand, when you walk into the store to get an unknown game, where they have 1-2 preorders on it, or even none at all, the store will probably get 1-3 copies of it total.

And also, for the love of god, if you have that much problem with getting a gutted copy of the game, just say no thanks and go somewhere else. There is no need to fight with the person working there about getting a sealed copy, because as previously stated, there are probably no sealed ones left. Stores especially do not want to sell the gutted copy before their sealed ones because 1) it screws up their TOH which screws the stores ranking, and 2) it makes more work for employee because they are just going to have to gut another one.

Oh, one last thing on a totally different note... There has been no word at all about reserves/subs being taken off the ranking report that I have seen (as far as in store emails or it being brought up on conference calls). We (gamestop employees) would love to see it go, trust me, but I seriously doubt it will ever happen.[/QUOTE]

Huh? Don't assume I'm one of those drama queens that freaks out and demands a new copy, after they're told that's all the GS has in terms of new copies. I just say no thanks or actually *gasp!* buy the display copy if I can't find it elsewhere, or if the display copy is in fine condition, sans it's seal. Driving to another store isn't free, after all.

But to the ones that bitch at the clerk, uh, yeah... like bitching or accusing them of lying is going to get you anywhere.
 
[quote name='GizmoGC']Who cares? I didn't know a store had to sell you something.
The game could be defective.
The game could be lost.
They may have taken it in under the wrong SKU.
Blah, Blah, Blah.
At this point they might just not want to sell it to the 14 year old annoying one who bugs them everyday asking for it.[/quote]
ok what about this
*i called the store at around 10am (shortly after opening) and asked if the game was in stock
*the guy answered, yep i'm holding it right now and ill hold it for you. i gave him my name and said id be by shortly
*i drive 25 miles to this gs and ask for my game
*employee #1 'uhhh we dont have that game, we sold it a few days ago'
me: the guy this morning said he had it and was holding it for me
*employee #1: dont know what that was all about but he will be back soon so ask him
*guy who i talked to on the phone: 'someone had it on hold already my bad'
*employee #1: we never had that game in stock all week or ever
*guy who i talked to on the phone: some sony rep came in and traded a bunch of his sony stuff for ds games
*employee number 1: the store locator is at least a week behind for all games
*random girl employee: no comment

so three diff stories as to why the game i called about that morning was not available for sale. kinda weird, even for this annoying 14 year old kid

and the game is still in stock according to the online product locator
 
[quote name='monkeydeew']*guy who i talked to on the phone: some sony rep came in and traded a bunch of his sony stuff for ds games[/quote]
I'm sorry, but that's funny as all hell.
 
[quote name='munch']Usually acne, man boobs, and the ability to do everything someone tells you to do will do the trick.[/quote]
acually at the one in my town u have to be gay and have no video game knowledge, and to not have ever played video games.
 
1) what type of training do you guys get?
2) how often can you or other employees borrow the "USED BUT CALL OR SELLS IT NEW" games?
 
[quote name='phear3d']1) what type of training do you guys get?
2) how often can you or other employees borrow the "USED BUT CALL OR SELLS IT NEW" games?[/quote]

1. It is pretty basic infomation so its not real tranining.

They started me on the floor. Like fix the ps2 section make it look better, and after 3 -4 days finally doing the computer/cashier

2. As for are store if we had open games we would take 10 % for the coustomer. and if they brought it back and it was open we will take it back.

For the rest i really dont understand what you mean.

Btw Now we cant take 10% off new games :bomb: Gamestop policy stupid
 
[quote name='monkeydeew']ok what about this
*i called the store at around 10am (shortly after opening) and asked if the game was in stock
*the guy answered, yep i'm holding it right now and ill hold it for you. i gave him my name and said id be by shortly
*i drive 25 miles to this gs and ask for my game
*employee #1 'uhhh we dont have that game, we sold it a few days ago'
me: the guy this morning said he had it and was holding it for me
*employee #1: dont know what that was all about but he will be back soon so ask him
*guy who i talked to on the phone: 'someone had it on hold already my bad'
*employee #1: we never had that game in stock all week or ever
*guy who i talked to on the phone: some sony rep came in and traded a bunch of his sony stuff for ds games
*employee number 1: the store locator is at least a week behind for all games
*random girl employee: no comment

so three diff stories as to why the game i called about that morning was not available for sale. kinda weird, even for this annoying 14 year old kid

and the game is still in stock according to the online product locator[/quote]

For that Gamestop can only hold it for the day. (most of the time) They didnt know where it is. Who the employee bought it
 
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