Your Worst EB or Gamestop Experience in Detail.

I walked into an EB with my girlfriend to pick up Ultra Bust A Move for the XBOX. The clerk was on his cell phone and paid us no attention. I saw the box on the wall (meaning that theres at least a last copy thats opened). So we bring it to the counter and the guy puts the phone down and goes..."AWW we just sold the last one 5 minutes ago!" This was in the morning on a weekday so I doubt that anyone just bought this game just before we came in... So anyway I ask him why theres a display box left and he says he didn't know..then he refused to look it up in the computer. So as soon as I turned around he was back on the phone. I called later that day after his shift was done and the other guy on the phone told me they did in fact have a last copy in there. I told him about the other clerk and he tried to cover for him by saying that the computer might not show the last copy..I even got him to look in the computer to see if somone bought the game that morning..he told me no they didnt. The guy that was on the phone was gone shortly after,
 
what is with gamestop employees just plain being rude? It's such a bad trend.. iknow it's not 100% of the time, but it's pretty common.
 
[quote name='jer7583']what is with gamestop employees just plain being rude? It's such a bad trend.. iknow it's not 100% of the time, but it's pretty common.[/quote]

It seems as for some reason they think they are above the person that comes into the store to buy games... I find that funny when half the customers know more about games then they do.. But in all they are behind the counter and they have the hand scanner so bow to the almighty...

Man if it wasn't for the stock of older harder to find titles I would never shop at that place.. My brother works at Bestbuy im going to have to start using him as my outlet to get games... the hardest part is waiting sometimes til the major retail stores get the stock in.. Thats EB/Gamestop's only advantage...
 
[quote name='jer7583']what is with gamestop employees just plain being rude? It's such a bad trend.. iknow it's not 100% of the time, but it's pretty common.[/quote]

Three words: minimum wage pay.
 
Im sure it has been said before but I am too lazy to look. I HATE GOING. They are all bleeding idiots and try and puch crap on ya that you dont want. I spent the last of my store cred there with the latest b2g1 and I am done with them....
 
I was in the mall last night to get some Panda Express and jumped in EB for a few while they made new orange chicken. I'm just hanging out by the Wii section hear the counter. Guy comes in to buy Shadowrun. Why I dont know, but whatever. The clerk asked if he wanted tp pre-order anything and the gu ysaid no he's all set. Clerk rings up the game and doens't say anything to the guy, and the guy has his credit card out and clerk says to swipe it through. He does so, and bags the game and puts the receipt in the bag. Customer walks away and comes back into the store, and yells at the clerk "WHY THE HELL IS THERE A HALO3 PRE ORDER ON MY RECEIPT AND I WAS CHARGED $5, FOR IT?!?!?!?

Clerk says " I figured since you bought Shadowrun you would want Halo so I added it for you". The guy yelled again demanded his money back for the preorder, and return Shadowrun, and also said he was filing a complaint with the BBB, and wanted to talk to a manager. 630p on a Monday of course there isnt one, and he left so pissed. I was laughing to myself, and the clerk asked me what I was laughing at and I said your stupid ass and left.

Orange Chicken is damn good
 
Minimum Wage or not, being nice to the customer/customer is always right is the BARE MINIMUM first thing you should get right when working at retail.

I've seen managers act this way too.. it's absurd.
 
I went into EB and for some reason the employee started getting nice to me, talking to me while I was looking at some clearance PSX games. And then I realized why, he started talking about pre-ordering Halo 3 Legendary Edition and how it'll be extremely rare and worth hundreds of dollars down the line even though it's going to be mass produced and costs $130 :roll:

And then at the end of it I brought up some cheap games and said "can you let me know how much these would be after the discount"? and the idiot employee rolled his eyes and said "Um, yeah sir, I can tell you how much these are off the top of my head" in a sarcastic tone.
 
I think it's a mix between minimum wage, the obvious lack of training, and the pressure they're under to get people to preorder things. That and shitty management.
 
[quote name='norkusa']Yeah, this exactly is why I don't shop there any longer. After I got my 5th "new" display copy in a row, I finally said fuck 'em and haven't been back there since.

If more people don't boycott that dump, their policies won't change. Unfortunately, there's too many people out there that don't mind receiving $15 for trading in their new releases and paying $3 less than retail for used games.[/QUOTE]


I rarely shop from them, never trade in anything. I hate the stores, I hate that they take in ANYTHING no matter the condition, knowing alot of the games were probably stolen. What is sad was a recent search in the news revealed how well gamestop is doing... meaning less for the consumer.

Eb used to be great to order from online with the stackable coupons and daily "specials"... those dried up quickly... Rhino was my source for trade ins (never once was hasssled about trade ins the moment I walked in the store)before GS gobbled them up... I now wait for most games to drop significantly in price before I buy them, less time for games and a glut of games in backlog afford me the luxury
 
The absolute BEST has to be if you're the ONLY customer to come into the store and the brain dead register jockey sees you come in empty handed, but STILL asks if you have any games to trade. I would love to say the following, just for the raised eyebrows and weird look I'd get.

Me: Yeah, lemme pull them outta the Nth dimension I stashed them in. Hold on, I gotta be careful I don't let a demon out from the 5th plane.

Clerk:
 
[quote name='IAmTheCheapestGamer']The absolute BEST has to be if you're the ONLY customer to come into the store and the brain dead register jockey sees you come in empty handed, but STILL asks if you have any games to trade. I would love to say the following, just for the raised eyebrows and weird look I'd get.

Me: Yeah, lemme pull them outta the Nth dimension I stashed them in. Hold on, I gotta be careful I don't let a demon out from the 5th plane.

Clerk:[/quote]

I think the are preprogrammed drones. Kinda scary.
 
[quote name='IAmTheCheapestGamer']The absolute BEST has to be if you're the ONLY customer to come into the store and the brain dead register jockey sees you come in empty handed, but STILL asks if you have any games to trade. I would love to say the following, just for the raised eyebrows and weird look I'd get.
[/QUOTE]


Yeah, I was always amazed at this too. If they'd ask, I'd just stop in my tracks, look down at myself in a confused manner with my arms raised and say "uhhhh....nope, doesn't look like I brought any with me".

Of course they'd get pissed off after that but hell, serves them right for asking such a stupid question.
 
Well I never really had too many problems with EB/GS, just a once opened copy sold as new but I really didn't care at the time, I just wanted the game (haven't gone back to that EB yet though). When I moved to college I even got really friendly with alot of the employees and I was never pressured to buy anything or asked if I had any games to trade in. Well I come home from college and I happen to live about 40 miles from my dentist (who I have gone to for ages so no real sense in changing) and I checked online if any of the EB/GS had any Gamecube Broadband adapters in that area. Apparently 2 stores had 1-3 so I wrote their numbers down for calling the next day.

After my dentist job I made 2 calls to the 2 store to double check.
First store I call:
me: "Says online you have Gamecube Broadband adapters, is this true?"
guy: "Let me check......all I see is GameBoy Play...Nevermind yeah we have one."
me: "Thanks"

Second store:
me: "Says online you have Gamecube Broadband adapters, is this true?"
guy: "One second, yes we do, would you like me to save it for you?
me: "Sure, my names Paul."

Well I drive to the first one since they didn't save it for me and I had a pretty terrible experience. I walk in and see a huge line and I look around for the accessories and don't find them so I am forced to wait in line to ask about the adapters. I get to the front:
me: "Yeah do you have any Gamecube broadband adapters?"
guy: "Ah you're the guy that called?" guy starts going to the back
me: "Could I get the GameBoy Player as well?"
guy comes back and rings the 2 things up, then starts pushing everything you could imagine on me
guy: "I'm sure you have an Edge card"
me: "um no"
guy: "want one?"
me: "no"
guy: "you sure? you can get this for half off right now.
me the CAG intrigued: "get the accessories half off?"
guy: "yeah"
me: ""how much is this card?"
guy: "$14 but if you buy now you get it for $7"
me seeing through his scam: "and I get the accessories full price right?"
guy: "yeah...(realizes I don't want it now), but you get a full year of GameInformer"
me: "I don't read, so no"
guy apparently done pushing Edge card starts to look down upon me now: "You know the Gamecube won't have any new games other than Madden 08 an dI suggest you preorder that"
me starting to get frustrated, I want this transaction done: "uh yeah and why do I need to do that?"
guy: "Might be hard to get."
me: no response
guy finally finishes the transaction but decides to get one more thing in: "Any other games you want to preorder?"
me: "Please stop"
guy: "you sure?"

He continues pushing shit like Mario Party 8, GameBoy games for the Player, and even a preorder for the Halo Zune. Alas if I didn't need the adapter I would've just walked out a long time ago and I was pretty fed up as I spent about 20 minutes in a store I wanted to be in and out in like 5. I won't be back at that store any time soon.

Second store supposedly held a second adapter for me but I guess I got there after a shift change and the current guy couldn't find it anywhere, he was very helpful and looked everywhere at least twice, and said that no one ever tells him anything that is going on and I am forced to leave without a second adapter. This is a common occurence I see, no communication between shifts and leaving the second shift in the dark to plenty of matters.
 
i was this close to taking EB to court.

this was back at around 2001 when max payne came out. i tried to price match from a bb ad but the manager told me that bb was not their competitor. fine. next week, cc had the same game on sale so i went back to that store to get a match but again the manager refused claiming that the price listed on the cc flier was a misprint. so i asked him about their pricematching policy. he stated that they would only pricematch from other EB stores. image that! i brought this up to consumer affairs and they helped me file a complaint which eventually led to a court date. the day before the expected date, the regional manager called me to settle out of court. of course i did not want anything substantial in return, so i just requested for a letter listing all of their competitors.

talk about shady...
 
should have seen the temper tantrum this manager threw when my manager tried to return that fake screen protector pack.. he couldn't argue with the "within 7 days policy" so he just sounded angry and bashed on his computer keyboard :D made me real happy! She got an exchange for a real screen protector with a twisty stylus.
 
[quote name='jer7583']should have seen the temper tantrum this manager threw when my manager tried to return that fake screen protector pack.. he couldn't argue with the "within 7 days policy" so he just sounded angry and bashed on his computer keyboard :D made me real happy! She got an exchange for a real screen protector with a twisty stylus.[/QUOTE]

Holy shit. Why does he care so much? He acts like you're taking money out of his pocket by returning the damn thing.
 
I tried returning some stuff from the BOGT sale and they told me I couldn't get my money back. It's exchanges, store credit, or trade-ins only. WOW. Talk about desperate for sales. I ask him to show me where it says that applies. He actually took my card and was going to put it all on store credit without me telling me too. That was ridiculous. Well I ended up leaving and returning it anyway just at a different store. That was beyond stupid. Not only did he lose the sale he was clinging onto, he lost future ones too. REALLY stupid.
 
[quote name='norkusa']Holy shit. Why does he care so much? He acts like you're taking money out of his pocket by returning the damn thing.[/quote]

That sounds like some of the people here who defend GS's policies and are CONSTANTLY parroting 'if you don't like their policies, don't shop there'. I won't mention any names, but I'm pretty sure most know who I'm talking about. :whistle2:#
 
[quote name='davo1224']I tried returning some stuff from the BOGT sale and they told me I couldn't get my money back. It's exchanges, store credit, or trade-ins only. WOW. Talk about desperate for sales. I ask him to show me where it says that applies. He actually took my card and was going to put it all on store credit without me telling me too. That was ridiculous. Well I ended up leaving and returning it anyway just at a different store. That was beyond stupid. Not only did he lose the sale he was clinging onto, he lost future ones too. REALLY stupid.[/QUOTE]
Happened to me too.

I was returning a game because it was scratched to hell and there were no others to replace it. He was about to give me store credit and I told him I paid with cash and I want cash back. Eventually after trying not to let me he gives in. It was complete bullshit.
 
Not to be devil's advocate but GS does get all sort of asshole customers that walk in like they own the place. I've seen many arrogant guys that I thought might be CAGs walking around giving "free" advice to people. Guy ended up getting kicked out because the manager said he was "soliciting". They also get the ghetto kids that bring in stolen goods only to have the cops show up 2 days later to take back games. That's what started the whole ID policy.
 
My worst recent one was yesterday, I was trading in some games. Normally I would never do that but they were disc only and had no value so it wasn't worth EBaying them and they are the only place I know that takes disc only games so I figured I would take anything for them.

I had 6 games, and the clerk kept asking me if I wanted to sign up for the game informer subscription and 10% bonus. I told him no, he asked me 5 more times and I kept saying know. He was saying how I'll get an extra 40% with the card and he's just trying to help me save money. I of course questioned that and said don't I get the extra 30% without the card? (I knew the answer was yes).

I understand they need to sell the cards but after I said no once, or twice at the most he should have stopped asking me
 
My local store is ran by bumbling incompents. The only hard working person is my buddy, Vic(we used to work together when it was Rhino's). I goes in for Diablo 2, that all I want for 10 bucks because of the Game Days sale. I get there when they just open looking for this game. None on the shelf or anywhere. I asked one of the dudes if they have it. BTW, he was dressed like he was about to play b-ball after work (smelled like it too) He pulls it out from the case. My eye light up and then short out when he says 20 bucks. I said, it's on sale for $10. His bud, looks at me as if I was going to jump the corner(like I couldnt kiss his skinny butt). He said only games that are marked down are the ones on sale. He didn't even take the time to scan it. Top it off, my cousin Jackie is asking me questions about the game as I leave the store, fumming. That's the reason I go to another store 30 miles away to get my games now.
Gamestop has taken all the love I have for gaming B&M stores. I get my stuff from BB and Ebay.
 
[quote name='depascal22']Not to be devil's advocate but GS does get all sort of asshole customers that walk in like they own the place. I've seen many arrogant guys that I thought might be CAGs walking around giving "free" advice to people. Guy ended up getting kicked out because the manager said he was "soliciting". They also get the ghetto kids that bring in stolen goods only to have the cops show up 2 days later to take back games. That's what started the whole ID policy.[/quote]

Hehehehe Sounds like me sometimes, as I'll try and 'help out' my fellow gamers by either mentioning CAG to them or telling them where they can avoid having to buy someones overpriced, scratched up and abused copy of XYZ game and where they can get it for radically cheaper than GS.

I told the one woman about guides being 'pennied' and told her I had xyz and abc guides in my car that she was looking for. The one clerk(who was a CAG and just recently quit) just kinda looked at me n smirked as I walked out to my car with her and her daughter and proceeded to sell them the guides for $5 each. Of course, I had just bought or been given those guides at the SAME store by that same clerk maybe an hour earlier.

As long as a gamer I see looking around @ GS seems cool and all, I'll tell them to check out CAG to avoid overpaying for their games. Everybody out there wants to save a little money sometime, right? Plus, I get to 'stick it' to GS in the process. :lol:
 
[quote name='zerowing']guy: "I'm sure you have an Edge card"
me: "um no"
guy: "want one?"
me: "no"
guy: "you sure? you can get this for half off right now.
me the CAG intrigued: "get the accessories half off?"
guy: "yeah"
me: ""how much is this card?"
guy: "$14 but if you buy now you get it for $7"
me seeing through his scam: "and I get the accessories full price right?"
guy: "yeah...(realizes I don't want it now), but you get a full year of GameInformer"
me: "I don't read, so no"
[/QUOTE]


Well, damn, I just renewed my Edge card at my favorite EB (went out of my way to go there and do it since they have been cool to me in the past). They did it for the full $15. I would have LOVED to get it for half off. I fail to see how this was a horrible experience - I've never heard of getting the sub for half off, I would have jumped all over it. I renewed mine just to make up for all the stuff they did for me last year since with their lack of trade-in deals I'll probably not get $15 out of it this year (I DEFINITELY did last year during the trade 3 get an extra $10 deal). And I don't buy that many used games to make up for it that way. Oh well, at least I get Game Informer now (didn't get it last year since I had the old $5 EB Egde card).

I am, however, apprehensive about a visit I need to make to the worst-run EB in the area (used to be one of the better ones, but it all changed when new people came in). I have a fully-paid Mario Party 8 preorder (from the trade 2 Wii games deal) that I need to switch to something else. I can just see them telling me I have nothing there...
 
[quote name='monkeydeew']'im technically only allowed to transfer your preorder deposit to another preorder...'[/quote]

LOL If I ever got around to going back to those two stores I found SO MANY guides n other stuff at that I felt I 'needed' to preorder GOW II and Transformers to try and get back my $10 total and they gave me that shit, I'd pull a glitter stick out n make their games look prettier than usual. LOL
 
Holey Moley, I had no idea my old EB/GS thread was still around. I'd like to add a story but I can't remember the last thing I even bought at an EB or GS, possibly my Wii.

I did trade in some old crappy 3rd party X-Box conrollers a week ago and was surprised I got $16 out of it. Besides the entire Edgecard/ Preorder speech it was actually a good experience.
 
[quote name='IAmTheCheapestGamer']Hehehehe Sounds like me sometimes, as I'll try and 'help out' my fellow gamers by either mentioning CAG to them or telling them where they can avoid having to buy someones overpriced, scratched up and abused copy of XYZ game and where they can get it for radically cheaper than GS.[/quote]

Yeah, I do that too. Seems like once in a while when I'm in the GS I go to, someone always picks up the used copy of Silent Hill 2 or 3(PS2). Then they realize the price and that's when I point out to them that SH 2 is $10 & SH3 is $12.99 at Game Crazy. I like to do that cause it saves the customer money.

There was another where I swear the employee was so pissed he was wanting to throw me out. It was right before they marked down all their PS1 for 75% off. A mom, dad & a kid walk in and look at the PS1 games, ask the employee if they had any racing games, of course they have no way to look it up. So off to the rack they went only to find stuff above $10, so I pointed out that Game Crazy carried PS1 games and to check there.

That employee gave me a "I swear to god, I'm going to fucking kill you"look cause he just lost the sale. But, hey, where your crap is overpriced, the store is only hurting itself.
 
I have done that before too, but whats scary is that sometimes even the employees of the store frequently tell people who are having trouble beating video games to go to gamefaqs to get a free online strategy guide for the game. Sometimes customers will ask a person who looks like they know something for an opinion as well in which case I give an honest opinion. And I cannot count the times I was able to sway parents into buying non-movie games for their kids instead of buying the crappy movie games, also once I sold a GBA SP to a person in TRU, lol, taking the employees place.

I also yelled "this store sells BOOTLEG gba games", or something like that in a gamestop once when I spotted some obvious fake pokemon games on the rack and the manager refused to remove them. The store was chock full of customers at the time.
 
I don't shop at Game stop/Eb anymore. I mostly only shop at Game Crazy since I know all the guys there and they give me nice deals, and occasionally Best Buy. The last time I was in Gamestop/EB is when I found SMT DDS1/and Nocturne there complete and the discs were in decent condition I guess. Well these two big fat employees had food and drinks up by the register (which I could care less at the time) started ringing me up. I gave him my money he just added the games to the case and started talking to the other guy when he playfuly shoved the other fat guy who of course had no fucking balance what so ever flung his arms back and knocked over his large cup of Pepsi which of course went all inside my cases with the discs in it. (Since he didn't shut the cases yet because of the other fat dude talking to him)

He had the reaction to pick the fucking cup up of a slug so almost all of the soda poured into both cases all over the discs. Now I am not a dick but these guys really pissed me off. Now I am thinking he will give me my money back because there is no way he could think I want these now. He then was like "sorry dude, we'll wipe these off and they will be good to go. I literally stood there and said "You're kidding me right?" They kinda stopped and looked at me like I was crazy. I said these discs are ruined and if they aren't I don't want to be paying close to $100 for them now. He was like well dude you already paid for them they will be fine, I said yeah before you knocked your fucking large cup of Pepsi on them which btw should be on the back of the fucking counter any how! I was shocked that he was really considering giving me two damaged discs now and even if they still worked the fuck if I want them now that soda filled the cases up/ruined the discs. After about 10 minutes of arguing back and forth, saying well i can give you store credit, and me saying I want my cash back he got mad and said here then here is your god damn money!! I grabbed it and walked off, and that was the last time I have been in a Game stop/Eb. I refuse to support them no matter how good there deals are. What fucking jack asses...
 
[quote name='IAmTheCheapestGamer']I told the one woman about guides being 'pennied' and told her I had xyz and abc guides in my car that she was looking for. The one clerk(who was a CAG and just recently quit) just kinda looked at me n smirked as I walked out to my car with her and her daughter and proceeded to sell them the guides for $5 each. Of course, I had just bought or been given those guides at the SAME store by that same clerk maybe an hour earlier.[/QUOTE]

You know I think its funny of how many times you bitch about the unethicalness of EB/GS yet you turn around and sell something you paid a penny for at $5. And after you admitted that you paid a penny for them too. If I were that woman I would said "great, I'll buy them from you for a penny too."
 
[quote name='Demolition Man']You know I think its funny of how many times you bitch about the unethicalness of EB/GS yet you turn around and sell something you paid a penny for at $5. And after you admitted that you paid a penny for them too. If I were that woman I would said "great, I'll buy them from you for a penny too."[/quote]

But, she didn't and imo, $5 is still cheaper than $15-20. That's what I charge on here per guide, but I do that price SHIPPED for most. So, it comes down to like $2-3 at most once you factor in that shipping a single guide costs $2-3 usually.

But, I do see where you're coming from and I have said just that to the people at GS when it comes up .01 on their screen(that I want it for a penny), but they try and do a quick override on me.
 
I used to not have a problem with any of them. A lot of them are just really desperate for sales though and either will give you a super hard time trying to return something or they'll act like you need to buy something to be in the store.
 
Oh boy. I've got a couple myself.

Back when Dreamcast was pretty much being phased out everywhere once Sega stopped supporting it, I was grabbing up whatever used copies I could afford from GameStop. I spotted a copy of Street Fighter Alpha 3, bought it and brought it home. The game would not load up. Period. Dreamcast would attempt reading it and go to the main system menu. Tried loading it while the Dreamcast was already on. No go. Tried a friend's system and got the same result.

So I return to the store and explain my problem. They go through their drawer while I look around and then hand me the game. I head back home and pop the game in. Isn't loading up like the last one. So I go back and tell them that the damn thing doesn't start up. They ask if it's my Dreamcast, I tell them it isn't considering all my other games work. I ask for ANOTHER exchange and this time, I waited by the side with my eyes to the side, watching them fumble through the drawer.

What do I see? The employee not only grabs THE SAME DISC I BROUGHT IN but he also attempts to make it look like he was swapping discs. I catch him red handed and immediately ask him what the hell he was doing. He said they didn't have any other copies and was going to "toss the disc away." I demand my money back and get refunded. On my way out, I see the guy placing the disc away and putting the case back on the shelf. Never went there again.

Skip years on to last year. Went to a newer GameStop in a different area I moved to and asked the clerk how much a used Xbox was. He told me it was just dropped down to $99 (at the time), so I went and grabbed it. I also grabbed a game and paid for the two items. I handed him my Edge Card to do the 10% discount on the game. Hands me the card back and I'm getting ready to use my debit card right when I then hear the receipt being printed. The jackoff didn't ask if I wanted to use my credit towards the purchase. I tell him to hold on and redo that because I wanted to use my card, not my credit. He gave me one of those looks like as if I had done something wrong and coldly said "You should have said something before! We're close to closing time, you know!" Redid everything and got my credit back. Turns out the guy was the manager.

Had another moment where I went to a different GameStop and decided to grab a couple of games. I bought Fable: The Lost Chapters and a couple of PSOne games. As I'm heading out, I notice the Fable disc isn't FTLC, but just regular Fable. A couple of the PSOne games were the actual games I asked for, either. So I returned and had them exchanged for the appropriate ones.

Finally, a couple of weeks ago, I went to a GameStop in my mom's area and noticed they had a TON of old games for the picking. Two things I noticed were Chrono Cross and Final Fantasy Anthology. I ask if they had any of their PSOne games in their drawers, to which they replied they didn't. I was puzzled because I then showed them the *empty* case for Final Fantasy Anthology and the lone Disc 2 of Chrono Cross. Guy just laughed and replied "Guess we got jacked." He put them aside and began scanning the other games. Gave him my card to add to the 75% discount. Everything seems normal.

Until he starts with the questions. "What systems you got? Any new ones? Want to reserve Mario Party 8? How about Halo 3? You're definately gonna want to get the Legendary edition!" Each one I kept shutting him down and he kept coming out with a new question. So I finally leave and check my receipt. The moron didn't scan my card properly, so I didn't get a 10% deduction from the used games. I go back inside and tell him about it. "But I did scan it right. Maybe that offer doesn't work with the card?" I assured him that it was his mistake as I had NEVER been turned down with the card for the PSOne, N64 and Dreamcast games being 75% off. He just shrugged and said it wasn't his fault. I left in disgust.

As I'm heading to the car, I'm checking my discs. Son of a bitch. Gex: Enter the Gecko had tape on it. I'm assuming tape was placed on the CD to keep it inside the case due to possible faulty clips that hold the CD.

No. I take the CD out and find that it's actually a CRACKED DISC TAPED TOGETHER. I bring it back in and the same douche asks "How do I know you didn't just do that? We always check our games." At this point, I had enough. I wasn't going to fight over a broken game that costed me $1.25. I just threw it back into his pile, told him to eat shit and left.

Never again.
 
Now, that right there is classic GS nonsense. A cracked disc held together with tape? ROFL Seriously, I would've taken the tape off and flung the two halves at him ninja style n hopefully one piece would hit his eyes, which need a good checking.

The shmucks at the one local GS to me(where most of the clerks/managers just left or were fired) are holding 90-95% of their PS1/N64 games in the back till they 'do their inventory' supposedly. Something tells me from the evasive answers I kept getting that there's MORE than just old Madden games in that collection. I'd contact their DM about it, but he's the douche who put a kibosh on the pennied stuff leaving his stores, so I know how much he cares about real customer service.
 
[quote name='monkeydeew']after she bought the guide did you ask her to trade it in and preorder something?[/QUOTE]

And did you ask her for warranty coverage on those guides?

Oh, and trade ins!
 
Are you talking to ME Demolition Man or Monkeydeew now? Either way...I'm not nor will I EVER be a GS employee. Too many rings to have to jump through just to keep your job there.

$5 is still better than $15-20 imo.
 
I went into Gamestop in my local mall yesterday to take advantage of their Buy 2 get one free sale. First thing is when I get in there it is wall to wall people so I make my way over to the psp section, on the way over there some guy pushes me into the dvd bin the one that sits in the middle of the store and I cut a two inch gash in the back of my leg, that should have been a sign that this was going to be a bad day, but its ok I get some napkins from Cinnabun and go back. They have a pretty poor selection but I really needed someone to do so I pick up pirates, blade dancer, and some rpg I can't remember what. But first I wait in line for like 10 minutes while this kid is trying to convince his mom to give him some more money and I get there and the guy turns around to get my games, he is down there for like 5 minutes and he calls his buddy over, they are talking about something then he goes to his computer and he comes back and tell me that they don't have two of those games. These are regular cases too not the ones that gamestop makes, how to they not have two games but they have their cases and instructions.

Also about a year ago I went in to buy a DS game, I pick it off the shelf and go to pay for it and the manager tells me that I can't buy just one thing because he gets written up for every transaction that only has one item, I guess that want him to upsell other things. So he tells me I need to find something else so he convinces me me buy one of those cleaning clothes in the bag. That stuck me as odd, even if that have that order from management why would he tell a customer that.

Last story I promise I went and preordered castlevania for the DS the first day you could start preordering it. Not really a fan of the game but I really liked the preorder deal. So I go there the day it came in to pick up a copy. Tell them my name pay for it and he hands me the game, I ask him where my preorder is and he tell me that they didn't get enough of them and they had like 7 of them and I was number 8. So then I return the game, I wasn't going to pay full price for this game, I really just wanted to preorder, but I tell him that if someone doesn't pick it up call me and I will come in and buy the game to get the preorder. I go there tomorrow to pick up a different DS game and they same guy, the manager, tell me we found an extra preorder pack but I am not going to give it to you. Now I didn't care that they weren't going to let me have it but why did he have to tell me so, for all I knew they didn't have any more. He was going out of this way to be a jerk.

/ends rant
 
This was right around the time that the Xbox 360 was released. The core was pretty available in my area but the premium was another story. I called about 8 GameStops and finally found one with I think around 6 premiums. I asked her how long she could hold one for, and she said they can't hold them but if I come within the next HOUR, I would be able to get one.

Ten minutes later, I get there and the same lady says "Sorry, we just sold out, but we do have cores." I was so pissed I seriously started yelling at her and ran out of the store.
 
My three stories:

So, one day I'm in a GS browsing around, as normal, and findng diddily. As I continue to browse, I hear a kid and his mother talking to a GS employee. They're asking about FFXI for the 360 and whether they need the hard drive 360 or the Core. The employees look absolutely clueless and prattle on about how they don't know. So they call other EBs/GSs in the area. The consensus? They had no fucking clue. I finally walk over and inform the mother and son, yes you need the hard drive. They look relieved to get it and get out.

Another time was when I found Phoenix Wright used (back when it was rare.) I was checking to see if they had anything else I wanted for the B2G1 sale, and as I was doing so, the store manage told the obnoxious jerk employee that would wait on us to try and pressure customers into getting preorders, and do whatever it took. I was appalled because there were several customers inside the damn store still! SO we take the game up and as we try to check out, he continually tries to tell us about some game comin out and how we have to preorder it. After five minutes of insisting we don't want it, we threaten to take our business to the Best Buy down the road if they don't shut up. He does and we go on our way.

The last one was where I found the Guitar Hero controller marked for $10 used, before they raised the price. So we bring it up and he rings it up and says that'll be $25. At this point we're goin "WTF?" and tell him that it's marked as $10, so state laws requires he sell it to us at its marked price (and this is true.) He goes on and on about how it's what the system says it is and they have to sell it for that. AT this point we're arguing and trying to explain why you can't do that (marking something as $5 and charging $50) but he won't give in. A manager who's standing nearby turns and sees what's going on and apologizes, rings us up at the right price, and gives us no more trouble.
 
Also about a year ago I went in to buy a DS game, I pick it off the shelf and go to pay for it and the manager tells me that I can't buy just one thing because he gets written up for every transaction that only has one item, I guess that want him to upsell other things. So he tells me I need to find something else so he convinces me me buy one of those cleaning clothes in the bag. That stuck me as odd, even if that have that order from management why would he tell a customer that.

Last story I promise I went and preordered castlevania for the DS the first day you could start preordering it. Not really a fan of the game but I really liked the preorder deal. So I go there the day it came in to pick up a copy. Tell them my name pay for it and he hands me the game, I ask him where my preorder is and he tell me that they didn't get enough of them and they had like 7 of them and I was number 8. So then I return the game, I wasn't going to pay full price for this game, I really just wanted to preorder, but I tell him that if someone doesn't pick it up call me and I will come in and buy the game to get the preorder. I go there tomorrow to pick up a different DS game and they same guy, the manager, tell me we found an extra preorder pack but I am not going to give it to you. Now I didn't care that they weren't going to let me have it but why did he have to tell me so, for all I knew they didn't have any more. He was going out of this way to be a jerk.
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These two stories are CLASSIC examples of Gamestop. Their employees have major inferiority complexes and in some cases are extremely socially inept. I've heard so many of them talk to other customers and even speak to me as if I was a peasant.
 
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