It seems that it's usually always 50/50 when it comes to Zavvi. I'll be sure to report back and let you guys know what I end up getting, either way I no longer have a Paypal Debit (they wanted my SSN & Drivers License. Pfff, yeah right as if I'm going to give them that info.) so I'll be using a CC just in-case they want to pull that "standard" edition move.
[quote name='Boxblaster']Never saw a single cent back. They delay their customer service responses until past the return period, then proceed to tell you that you waited too long, and they refuse to do anything for you. This was also back in February for me as well, when I tried grabbing Tales of Graces F. They never even shipped it and just took my money.
I gave them plenty of outs to at least make me a satisfied customer, but they only cared about my $30, and basically told me to screw off. Completely unprofessional to boot. I've never been so dissatisfied with a company or customer service in my life.[/QUOTE]
Damn, sorry to hear you had to go through that. But I do appreciate you telling us about your experience with them, I'll be even more weary in the future. Did you pay with debit or CC? Couldn't you still do a chargeback?
[quote name='exaznkid']i bought tales of grace f special edition but received the standard edition after about a month or 2, fortunately they only charged me the standard edition price which is cheaper than what it's going for right now but still they should have just cancelled the whole order.[/QUOTE]
This is one reason why I've always been weary with Zavvi, that was a really shady move. I was also reading reviews and a guy mentioned that he bought the RE6 CE, only to receive the standard edition, because hey why not? They ran out of stock. So instead of canceling they figured they'd still send him the game so wouldn't miss out. They didn't inform him that the CE was out of stock, no refund for the difference, nothing. The only time I actually felt the urge to pre-order from them was during the release of Metal Gear Rising: Revengeance. Unfortunately I got that canceled since it was a "UK Exclusive".