I'm having trouble with the online free giftcard thing.
I pre-ordered five games. Four of them come with a $10 gift card. One of them came with a $15 gift card.
That adds up to a free gift card worth $55 right?
The order said that the giftcard would be applied immediately to my order and indeed the bill as seen online shows a pretax bill of 245.95.
Well I got billed for a $55 gift card.
I called Circuit City and was eventually escalated to a customer service manager that either cannot communicate basic ideas or cannot do math.
My question was: Why am I being billed for a free $55 gift card. The answer was that since all of the orders were preorders that have not shipped yet, the giftcard is the only transaction that shows up. This is apparently an inventory requirement. The system sees that I have a gift card, so naturally the system bills me for it.
Supposedly this all comes even when they take $55 off of my combined purchases.
Little Big Planet $59.99 - ($15) = 44.99
Gears of War 2 $59.99 - ($10) = 49.99
Dead Space $59.99 - ($10) = 49.99
Saints Row 2 $59.99 - ($10) = 49.99
Fallout 3 $59.99 - ($10) = 49.99
Total Full Price $299.95 - ($55)(giftcard total) = $244.95
BUT, they charged me $55 for a $55 giftcard and sent it to me by e-mail. So if I add that $55 back in the total is $299.95 again, which is full price. Yeah, I still have a gift card worth $55 at Circuit City to make up the difference, but I did not order that giftcard and should not have been charged for it.
I should have just been charged $244.95 and the giftcad should have remained "virtual", and preferably not appeared on the bill at all.
Instead I was charged $55 and will be charged $245.95 for the items when they ship. That means $299.95 total comes off of my credit card when all is said and done and the net position is that I am stuck with a $55 gift card that I never wanted, never ordered, and shouldn't have happened. Great.
This is stupid. Trying to explain this to the manager I was on the phone with proved challenging. She did not seem to understand that I had not ordered a $55 gift card which makes being sent one and charged for it stupid and extremely shitty. She did not listen to my arguments (which are that $299.9 - $55 + $55 = $299.95 bill and $55 giftcard)/ She suggested that I had somehow miscalculated but was unable and/or unwilling to show me where my miscalculation actually was. The manager seemed to think that she was extremely important and that no one anywhere would ever get in her face on my behalf so I guess I will have to find some other means of escalating this issue.
In short , Circuit City's free gift card deals do not work especially well with online preorders and no one at Circuit City cares at all about it.