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Retail Employee Stories Part 7: "I'm Not Supposed To Be Here Today!"


#1 Demolition Man   REV-OH-LU-TION! CAGiversary!   14855 Posts   Joined 14.4 Years Ago  

Demolition Man

Posted 28 August 2009 - 10:28 PM

Posted Image

Part seven in CAG's on going series on the life of retail employees. If you are here to talk about how awful your last ten visits to Wal-Mart have been then you have found the wrong thread. Otherwise enjoy the stories from CAG's many retail employees.

Spoiler


Previous parts:
Part 1
Part 2
Part 3
Part 4
Part 5 (aka Part Cinco)
Part 6: The Life & Tragedies Of GrilledWitOnions

#2 nosnipe   CAGiversary! CAGiversary!   129 Posts   Joined 9.5 Years Ago  

Posted 29 August 2009 - 05:23 AM

i used to work at bestbuy and i was on my break and it was almost over so i go outside the break room to punch in , and what to i see a person walking around in a full body dora the explorer costume i shit you not, looking at video games and in general walking around the store. no it was no for a promo , the managers did not know what to make of it.

then another time right before the store was closing , and nobody was in the store this guy trys to steal a pc game , funny thing is he was saying that it fell into his pants , whats even better? the pc gaming he was stealing? $15 barbie game!

#3 anarch   And all that could have been... CAGiversary!   2077 Posts   Joined 10.5 Years Ago  

Posted 29 August 2009 - 06:18 AM

then another time right before the store was closing , and nobody was in the store this guy trys to steal a pc game , funny thing is he was saying that it fell into his pants , whats even better? the pc gaming he was stealing? $15 barbie game!

Perhaps too ashamed to buy it? :lol:

#4 randomoutburst   CAG Veteran CAG Veteran   48 Posts   Joined 9.7 Years Ago  

randomoutburst

Posted 29 August 2009 - 08:18 AM

I was shopping for groceries at Target and I got in line to pay. It was taking forever because only two lanes were open, so I start just staring into space. I come back from my zone-out and see that the lady's purse in front of me was unzipped and inside I could see some Spice Island bottles. It took me a second to comprehend that people don't normally carry spices around in their purses. Why she wanted to steal those of all things was beyond me, but I guess she really wanted them. Best part is when the cashier stares at her and goes, "Ma'am, you'll need to pay for those spices. You can put them on the belt now." The lady doesn't even pretend she's embarrassed or ashamed that she's caught trying to shoplift, sets them in the gum area, and goes, "No, that's okay. I don't want them." Not even the flushed cheeks all other shoplifters develop when they're caught! People have no shame.

#5 Kerig   PSForsaken no longer! CAGiversary!   6171 Posts   Joined 13.4 Years Ago  

Posted 29 August 2009 - 10:28 AM

..."Ma'am, you'll need to pay for those spices. You can put them on the belt now." The lady doesn't even pretend she's embarrassed or ashamed that she's caught trying to shoplift, sets them in the gum area, and goes, "No, that's okay. I don't want them."


It's a shame the cashier called her out on it. If she had quietly informed security to check the lady as she was walking out, you could have seen a pretty interesting bust go down.

[IMG]http://t3.gstatic.com/images?q=tbn:d6gHtlxjxy_qUM:http://www.shrinkgeek.com/wp-content/uploads/2009/06/dunecat.jpg[/IMG]

#6 Bubbakja   CAGiversary! CAGiversary!   300 Posts   Joined 11.7 Years Ago  

Posted 29 August 2009 - 11:00 AM

It's a shame the cashier called her out on it. If she had quietly informed security to check the lady as she was walking out, you could have seen a pretty interesting bust go down.


Cashier prolly knew the rules for catching shop lifters... I dunno if it's a set of national guidelines, but in IL it's nearly impossible.

You have to see them come in w/o product, take the product, conceal the product, once they conceal the product you can't lose sight of them, and then they have to go beyond all points of sale.

#7 Kerig   PSForsaken no longer! CAGiversary!   6171 Posts   Joined 13.4 Years Ago  

Posted 29 August 2009 - 01:09 PM

You have to see them come in w/o product, take the product, conceal the product, once they conceal the product you can't lose sight of them, and then they have to go beyond all points of sale.


No offense, but most of those sound either wrong or VERY store-specific, not law.

See them come in w/o product - you can't exactly see if her closed purse has spice in it when she comes in.

conceal the product - I can steal something without concealing it, this says that walking out the door with a humidifier in my hands would be grounds for dismissal.

can't lose sight of them - there's really nothing valid about this, you can be checked for shoplifting if they have a reason to suspect you, if there are only two employees in F.Y.E., for instance, there's no way they can keep eyes on you the entire time with other customers in the store.

have to go beyond all points of sale - That's mostly correct, but technically they have to either physically leave the store or in the case of stores like wal-mart, they have to enter the division zone where the carts/greeters are kept. Target, not really having that, will have to "meet" you outside of the front door. I think the rule of thumb is "beyond the front door security beeper".

#8 Frosty The Batman   10 years of backlog building CAGiversary!   1655 Posts   Joined 12.4 Years Ago  

Frosty The Batman

Posted 29 August 2009 - 03:23 PM

Cashier prolly knew the rules for catching shop lifters... I dunno if it's a set of national guidelines, but in IL it's nearly impossible.

You have to see them come in w/o product, take the product, conceal the product, once they conceal the product you can't lose sight of them, and then they have to go beyond all points of sale.



Same rules over at Best Buy. It sucks so bad.

#9 Bubbakja   CAGiversary! CAGiversary!   300 Posts   Joined 11.7 Years Ago  

Posted 29 August 2009 - 05:10 PM

Same rules over at Best Buy. It sucks so bad.



I worked at KB Toys and Best Buy and both had the same list of rules. This could be IL law though, not sure.

#10 neocisco   Changnesiac CAGiversary!   19190 Posts   Joined 14.3 Years Ago  

Posted 29 August 2009 - 07:26 PM

It was practically the same at CC as well.

#11 Kerig   PSForsaken no longer! CAGiversary!   6171 Posts   Joined 13.4 Years Ago  

Posted 29 August 2009 - 10:30 PM

That's insanely stupid if it's the rule across the board. Alright, back to employee stories...

I've got a little one:

Girl using a Sony Picture Maker (same as Kodak one) sticks her MicroSD card in the miniSD slot (since there isn't a MicroSD slot at all on this one, you need an adapter), it goes somewhere inside the multi-reader unit of the machine nowhere to be found.

She demanded that we buy her a new card since hers is gone...Cisco, that endless spitting of yours is really annoying after seeing it from the corner of my eye 50 times...

I ended up taking the card reader out, dismantled it, and found her card wedged between somewhere and something. After about a month, we finally got it back to her, but not before I got to see the "priceless pictures" she said she lost forever, including one of her holding her boob drawn up like a smiley face...not to mention the cameraphone-video she made of it talking :)

Edited by Kerig, 30 August 2009 - 01:25 AM.


#12 gamenlegend   CAGiversary! CAGiversary!   72 Posts   Joined 10.1 Years Ago  

gamenlegend

Posted 30 August 2009 - 02:39 AM

That's insanely stupid if it's the rule across the board. Alright, back to employee stories...

I've got a little one:

Girl using a Sony Picture Maker (same as Kodak one) sticks her MicroSD card in the miniSD slot (since there isn't a MicroSD slot at all on this one, you need an adapter), it goes somewhere inside the multi-reader unit of the machine nowhere to be found.

She demanded that we buy her a new card since hers is gone...Cisco, that endless spitting of yours is really annoying after seeing it from the corner of my eye 50 times...

I ended up taking the card reader out, dismantled it, and found her card wedged between somewhere and something. After about a month, we finally got it back to her, but not before I got to see the "priceless pictures" she said she lost forever, including one of her holding her boob drawn up like a smiley face...not to mention the cameraphone-video she made of it talking :)


You should definitely post that on the internet somewhere if you still have it, lol.

#13 elcheap0   CAG Veteran CAG Veteran   10 Posts   Joined 9.8 Years Ago  

elcheap0

Posted 30 August 2009 - 09:29 PM

heh, please, obliterate her privacy for our enjoyment. Posted Image

#14 Kerig   PSForsaken no longer! CAGiversary!   6171 Posts   Joined 13.4 Years Ago  

Posted 31 August 2009 - 04:49 AM

I saw what was on her card, I didn't copy her private files. That's how people get fired:

Customer has sensitive file, loses file, gets it back a month later, sees it on the internet 2 months later. Not too hard to put the pieces together on that one...

But, for your enjoyment I won't leave you "empty-handed". Here's a not-so-similar NSFW re-enactment of the picture in question.

Edited by Kerig, 31 August 2009 - 05:00 AM.


#15 randomoutburst   CAG Veteran CAG Veteran   48 Posts   Joined 9.7 Years Ago  

randomoutburst

Posted 31 August 2009 - 04:59 AM

I know men are supposedly better than women at spatial awareness or something that basically boils down to "men are better at tetris", but this one just made me scratch my head. This woman asked if we had a table available for nine people. I said she would have to wait for approx. 45 minutes until we had empty tables adjacent to one another so we could push them together and make a large table. She points to one of our empty six-seater booths and asks, "Why can't we just squeeze into that one? It's available right now!" I blinked a couple of times then said, "Well...maybe if you have a bunch of small kids and we put a chair at the end of the booth...you MIGHT be able to fit..."
"Oh no, it's all adults. I think we'd like to sit there please."

I argued with her briefly before a manager approached to see what the problem was and continued the argument for me. Eventually my manager let the lady sit at the table until the party arrived, then they whined that there wasn't enough room and complained to us. They had to wait another hour and twenty minutes because the tables we had planned on saving for them before the argument had already been seated again. So sad. :)

#16 Curufinwe   CAGiversary! CAGiversary!   1057 Posts   Joined 9.5 Years Ago  

Posted 31 August 2009 - 08:16 PM

I saw what was on her card, I didn't copy her private files. That's how people get fired:

Customer has sensitive file, loses file, gets it back a month later, sees it on the internet 2 months later. Not too hard to put the pieces together on that one...

But, for your enjoyment I won't leave you "empty-handed". Here's a not-so-similar NSFW re-enactment of the picture in question.


LOL :applause:

#17 gi60   CAGiversary! CAGiversary!   1229 Posts   Joined 10.8 Years Ago  

Posted 31 August 2009 - 11:11 PM

but not before I got to see the "priceless pictures" she said she lost forever, including one of her holding her boob drawn up like a smiley face...not to mention the cameraphone-video she made of it talking :)


lol

#18 Porksta   Sillier Mofo CAGiversary!   2062 Posts   Joined 13.1 Years Ago  

Posted 01 September 2009 - 04:12 AM

This is why anytime somebody donates CDRs I take them home. You never know what will be on them. One person had gone to the Super Bowl and taken pictures of the halftime show from the field. It was pretty sweet. Nothing risque... yet.

#19 JT1138   CAG Veteran CAGiversary!   12 Posts   Joined 11.3 Years Ago  

Posted 02 September 2009 - 05:31 AM

Dear Middle-aged Housewife,

If you have issues using a RAZR do NOT buy a Blackberry. You have absolutely no need for one and I do not need to waste 3 hours of my time explaning what an app is.

#20 Chairman_LMAO   The Talent CAGiversary!   1917 Posts   Joined 9.6 Years Ago  

Chairman_LMAO

Posted 02 September 2009 - 06:26 AM

Dear Middle-aged Housewife,

If you have issues using a RAZR do NOT buy a Blackberry. You have absolutely no need for one and I do not need to waste 3 hours of my time explaning what an app is.


You just described my mom, but she doesn't like to bother the nice employees, so I have to spend the three hours teaching her how to use her blackberry that she doesn't need.

#21 neocisco   Changnesiac CAGiversary!   19190 Posts   Joined 14.3 Years Ago  

Posted 02 September 2009 - 05:15 PM

You just described my mom, but she doesn't like to bother the nice employees, so I have to spend the three hours teaching her how to use her blackberry that she doesn't need.


Replace the Blackberry with a laptop and you have my mom. Because I want to spend large chunks of my time there explaining how to work the thing when the PC they have (brand new!) works just fine.

#22

Guest_eastshore4_*

Posted 02 September 2009 - 07:05 PM

I worked at staples part time a year and a half ago, and although I never really had any shocking incidents there were a couple of humorous gaffes. One of my most memorable moments was when I had to walk the length of the store back and forth about 5 times to haggle a display piece of furniture. Only managers were allowed to haggle prices, and because my manager didn't want to walk down to the furniture section(and likewise the customers didn't want to go over and see the manager) I ended up being the middle man for a cross-store haggling process that took about 15 minutes when it could've been done in 2.


Not really a retail story, but I took on a job at an engineering firm about 3 or so years ago. On my first day, only about 2 hours into the job, a man walks into the room, looks at me, and starts crying. Apparently he quit his job a few days before for another job, only to find he didn't get this new job, and came back to see if he could get his old job back but saw me and thought he had already been replaced. Needless to say it was pretty awkward.

#23 Zorpheus   CAG Veteran CAG Veteran   35 Posts   Joined 10.5 Years Ago  

Zorpheus

Posted 02 September 2009 - 07:24 PM

Replace the Blackberry with a laptop and you have my mom. Because I want to spend large chunks of my time there explaining how to work the thing when the PC they have (brand new!) works just fine.

If they have a working PC they know how to use, why would you need to explain how a laptop works? It's a small PC with a battery.

Only managers were allowed to haggle prices, and because my manager didn't want to walk down to the furniture section(and likewise the customers didn't want to go over and see the manager) I ended up being the middle man for a cross-store haggling process that took about 15 minutes when it could've been done in 2.

God, I hate lazy managers.

Apparently he quit his job a few days before for another job, only to find he didn't get this new job, and came back to see if he could get his old job back but saw me and thought he had already been replaced. Needless to say it was pretty awkward.

Lesson learned here: Never quit for another job until you've actually been hired for it.

#24 neocisco   Changnesiac CAGiversary!   19190 Posts   Joined 14.3 Years Ago  

Posted 02 September 2009 - 10:23 PM

If they have a working PC they know how to use, why would you need to explain how a laptop works? It's a small PC with a battery.


Believe me, I know.

#25 blissskr   Come on Square CAGiversary!   2154 Posts   Joined 9.7 Years Ago  

Posted 02 September 2009 - 10:35 PM

Cashier prolly knew the rules for catching shop lifters... I dunno if it's a set of national guidelines, but in IL it's nearly impossible.

You have to see them come in w/o product, take the product, conceal the product, once they conceal the product you can't lose sight of them, and then they have to go beyond all points of sale.

Laws the exact same in NH.

#26 heavyarmscustoms   CAG Veteran CAG Veteran   2 Posts   Joined 9.4 Years Ago  

heavyarmscustoms

Posted 02 September 2009 - 11:32 PM

Laws the exact same in NH.



BB LP can Now Tackle you. They have to follow every step in the guideline to the letter but if done right, BB manager can tell the LP person to detain you by force. If you want to run out with a PS3, They can run after you and detain you.

#27 evilsuperman33   CAGiversary! CAGiversary!   169 Posts   Joined 12.0 Years Ago  

evilsuperman33

Posted 03 September 2009 - 09:44 AM

I just have started working at a Walmart. I had a guy come in on the very first night I worked there and was like you need to set up my prepaid cellphone because I don't know how to do it. Hell everyone has left I'm the only one here because the other guy has run off to talk to his girlfriend in the back and I'm supposed to be getting trained, I knew nothing at all about the phones. The guy starts cussing me and tells me we sell the phones I should know what to do. Finally the other worker comes over and we have about 10 minutes before we go home. He looks the guy in the face and says I've got more important things to do figure it out your damn self and just pushes the phone back to the guy. The customer completely snaps and jumps over the counter and grabs the guy and they just start throwing punches. I am yelling on the walkie for LP and someone call 911. Finally the police arrive and management finally gets off their lazy ass to come see what the commotion is. The employee who refused to do the sale still works there and nothing has come from the incident.

#28 evilsuperman33   CAGiversary! CAGiversary!   169 Posts   Joined 12.0 Years Ago  

evilsuperman33

Posted 03 September 2009 - 09:47 AM

BB LP can Now Tackle you. They have to follow every step in the guideline to the letter but if done right, BB manager can tell the LP person to detain you by force. If you want to run out with a PS3, They can run after you and detain you.

That not entirely true, if you work LP you can not touch the person until they are away from the store or outside the door. If you tackled them they could say hey i was going to pay for that still. It has to be completely away from the point of sale stands. Employees themselves are not supposed to do anything to anyone stealing either, I told a manager I saw a guy stealing video games he was like I cant do anything just proceed to walk up to the guy and use aggressive hospitality. Why do managers get so damn lazy?

#29 Chairman_LMAO   The Talent CAGiversary!   1917 Posts   Joined 9.6 Years Ago  

Chairman_LMAO

Posted 03 September 2009 - 04:01 PM

I just have started working at a Walmart. I had a guy come in on the very first night I worked there and was like you need to set up my prepaid cellphone because I don't know how to do it. Hell everyone has left I'm the only one here because the other guy has run off to talk to his girlfriend in the back and I'm supposed to be getting trained, I knew nothing at all about the phones. The guy starts cussing me and tells me we sell the phones I should know what to do. Finally the other worker comes over and we have about 10 minutes before we go home. He looks the guy in the face and says I've got more important things to do figure it out your damn self and just pushes the phone back to the guy. The customer completely snaps and jumps over the counter and grabs the guy and they just start throwing punches. I am yelling on the walkie for LP and someone call 911. Finally the police arrive and management finally gets off their lazy ass to come see what the commotion is. The employee who refused to do the sale still works there and nothing has come from the incident.


I feel for you. I worked at Kmart, where every employee has this mentality, and every customer has anger issues.

#30 randomoutburst   CAG Veteran CAG Veteran   48 Posts   Joined 9.7 Years Ago  

randomoutburst

Posted 05 September 2009 - 08:33 AM

My new manager blew my mind tonight.
Our shake machine was turned off and this girl at my table had asked for a shake. I didn't know the machine was off, so rang it in to our system before realizing I couldn't even get her a shake. I broke the bad news to the girl, and she quickly assured me that it was okay, she would just have something else. I asked my manager to void the item, but she goes, "Oh, no, it's okay, I'll handmake her one. It's not like the other shake, but it's a shake!"
She actually got ice cream, milk, and chocolate fudge, blended it together, and made this girl a milkshake.

Sometimes we should go above what is required of us in order to please others and I forget that sometimes. Kudos to my manager for showing me not everyone at my job is apathetic, and that someone actually cares about the people we call "guests".
The girl left a 50% tip because she was so pleased at being treated like an individual and not just one of the hundreds of people we serve every day.

Funny this should happen today, the day when my spirit was downtrodden at the apathy and harshness I saw in so many around me. It gave me such a lift that I think I might actually walk into work with a smile tomorrow.