Walmart's Return Policy
Customer satisfaction guaranteed by repair, refund or exchange. Also, we follow any manufacturer’s warranties.
As an added convenience for customers, Walmart has adjusted its return policy for the holiday gift buying season for items that have a limited return/exchange period (15 days, 30 days, etc.). For these items purchased between Nov. 15 and Dec. 25, the limited return period will begin Dec. 26. This includes items such as TVs, cameras, computers, DVD and music players which can have a 15-30 day return period.
Q: Is there a time limit on RETURNS?
A: Generally, we accept returns within 90 days after purchase. There are a few exceptions, including the below examples but not limited to these examples, to the 90-day rule:
- Computer components and computer accessories must be returned within 45 days.
- Camcorders and digital cameras must be returned within 30 days.
- Computers and postpaid cell phones must be returned within 15 days.
- Prerecorded music, movies, and software products must be returned unopened.
Q: Do you accept RETURNS without a receipt?
A: Walmart, for several years, has accepted returns without a receipt, even though many of our competitors require receipts for all returns. Walmart gives customers the option of a cash refund (if the purchase was under $25), a shopping card for the amount of the purchase (if it was over $25), a credit to the customer's credit card or an even exchange for the product. Also, as applicable, we follow any manufacturer’s warranties.
Q: Do you track RETURNS, do you place a limit on the number of returns?
A: In the event that a customer has returned more than three items without receipts within a 45-day period, the cash register system will automatically flag the transaction, and a customer service manager or member of management must approve the return. These cash register messages will remain for six months and will disappear if there are no more returns during that time period.
