Posted 03 October 2012 - 03:47 AM
Well...I had an interesting day at Best Buy today...
I called the store yesterday to put ME3 CE for PS3 and Lollipop Chainsaw on hold for me. I go there today to get those two games and RE6....This is where the problem starts. I pre-ordered the game like 6-7 months ago.
They see that I have it pre-ordered, but they cannot access the transaction, it's like in limbo. They say they can just give me $5 on a gift card and then buy the game, but I explain that that isn't the issue. The issue is that I would lose out on the $20 due to not having a pre-order anymore. The BIGGER issue is that on the same transaction I have Dishonored, Halo 4, and AC3 pre-ordered. That means all 3 of those games are in limbo too...
They agree that this is a problem, but they have no idea what to do. There is no way for them to get the transaction to actual come into the POS system so they can do an exchange. At this point it's been almost an hour of me being in the store when I should have only been there 5-10 minutes.
The woman apologized, and I don't blame any employee for this situation at all, but I blame the BB internal system. She said that to get me out of the store so I don't need to wait around any longer, she will just sell me the game as is, cancel the pre-order, give me $5 off, and will be in contact with me to ensure I get my $20.
While I do believe her, I have a feeling this is just the start of the issues with this order. Thanks to having to go back next Tuesday for Dishonored, 3 weeks later for AC3, and the week after that for Halo 4.
When I got home I called the RZ CS department and told them the situation. I tell the woman everyone was very nice and did their best to help, but the situation itself is unacceptable and I am really annoyed that I may have to deal with this situation another THREE times in the span of a month.
She apologized and agrees my situation is unacceptable and shouldn't have to be this complex and gives $15 as an apology, which is more than fair. I also ask her to note my account, because I am worried that if I call them in 30-40 days and say "yes...you owe me $80 for 4 pre-order credits I never got..." they will just laugh at me and tell me to piss off.
None of the employees at Best Buy had ever seen anything like this...YAY ME!
Repetition in a game is NOT a bad thing, almost all games are repetitive. What matters is if YOU enjoy the game, then the repetition becomes enjoyable and doesn't feel monotonous or boring.
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