When I picked up FC3 last week, I had to go to Store Pickup, not Customer Service; I wish they didn't leave preorders there, because the employee I got had no real clue how to process a preorder.
He returned the $5 preorder, handed me the $5 on a gift card--I knew I was screwed at this point since that never happened with my prior pickups--and rang up FC3 in a separate transaction, asking for the $5 GC when it was time to pay. Oddly enough, I did get the preorder bonus on the receipt and emailed to me, but for whatever reason, I don't see my Silver membership information on the receipt anywhere, and the transaction hasn't appeared in any way, shape, or form on RZ.com (while purchases I've made since then are already visible/pending). I didn't do anything right away since I was holding out hope that the $20 would appear--why else would I have gotten the preorder bonus without my having to ask?
I've already done "Report missing points" for the transaction itself, though I doubt this will help with the 1000 RZ points. I want to send a PM to a gaming mod on the BBY forums, but I figure I should wait until it's been a week since my "pickup" (Wednesday). Man, I wish I could remember the name of that employee so I can tell someone about him; I don't think he's a bad
employee, he just completely lacks the training he should have gotten before being assigned to Store Pickup. Also, I don't mean to sound arrogant, but he came across as sort of...unmotivated. :\
Another example: When I bought a couple of games with @Gamer coupons, he didn't scan the coupon barcodes, but he entered them into the register as manufacturer coupons--this means that I got the flat $$ amount taken off the purchase, but unlike with @Gamer coupons, I didn't get the associated tax deducted as well (e.g., $20 off a game would equate to $20+tax off the purchase)!