where does it says they're putting the final touches on it? All I see is the guy said he would look into it, but that was over 7 months ago.
I pm BB mods regarding status updates when needed. Nothing moves "fast" with BB since it's uch a large company but most of my ideax threads have moved beyond "tell us more". This one is "under review" & there's been ideas that weren't updated to "under construction" just popped up as "We did it".
BB is a "patterned" company so follow the pattern/tea leaves you can generally "read" them. Like this whole pm change it has little to do with the pm'ing & more to do with renters but it's all getting grouped together. This also is a reaction to them ending restocking fees when the old policy was updated.
Here's the two primary classic examples,
A person(s) goes on vacation & wants to take pics of course but they don't wanna use their old camera or phone. So they buy an expensive digital camera/camcorder on their credit card. They use it all throughout their trip & once they get back & upload their pics they return item. Now BB has to discount the item by at least 10% just to get rid of it.
Basically, everytime there's a big TV event like the Superbowl they get tons of people who buy the big screen TV with all the extras & enjoy it to the fulliest then they return everything. Now once again BB has to sell it for at least 10% off just to get rid of it.
They didn't get any extras like warranties since the people had no interest in actually keeping the items in the 1st place. Customers who were willing to spend on a big ticket item of that nature will generally still buy it new since there's no way for them to "know" it was just "rented" thus in order to get them to buy it the discount will usually need to be more than 10% b/c they will most certainly grab the warranty.
Not sure if you've noticed but there's been a large focus on moving the open box items recently & this is why. BB hasn't quite figured a way to keep the no restocking fees & still protect themselves effectively. The policy will help a little but they've left themselves open on the backend, I'd expect to see this new policy adjusted w/i 3-6 months b/c of it. There will also be a negative effect from the pm which will hurt them as well & that might change again too once they see it hurt more than help.
They need to stop leaving money on the table in other places & make GC profitable by following some of the better ideas that have been presented to them previously.