I popped into one of my local Best Buys looking for a good clearance pick up but had no luck (still trying to find MGS for Vita and SMG 2 for Wii but none left in town it seems) so I decided to poke around since you never know what you will find. Low and behold I found the CoD: Ghosts game download and Season Pass cards were marked as free. I'm fairly certain this happened recently with something similar-Killzone Season Pass? So a lot of you probably know the drill.
It took an hour of my time but I ended up walking out with the game and pass codes for a penny (they couldn't get it all the way to zero and I wasn't going to argue). I couldn't believe how rude the customer service employee AND her manager were about it. I understand your job sucks, but when I'm being perfectly polite and courteous there is no reason to raise your voice and get upset. The manager argued with me and gave me a myriad of bad excuses:
"Why would we sell something for free?" - It's a pricing error obviously was my response
"The card says it's $59.99 not free" - the price tag on the shelf says it's "FREE!"
"Someone put these in the wrong spot-they are not free" - again sign clearly stated they are
"The SKUs don't match - it's not free" I had a coupe pictures of the signs but they weren't close up enough or high enough resolution to make out the SKUs so I told her I would go back and get another picture since she wasn't willing to go look herself. I already knew they were correct and at this point it became a matter of principal since she made up a bogus SKU number without even looking at her computer screen and said they didn’t match. Outright lying to me to make me go away is not okay.
I came back with the attached pictures to prove it to her. She had already walked away so I had the CS clerk call her back over. She resumed her grousing.
"These are not the free items" - to which I responded, "Okay, I'll take whatever the free item is then" The manager finally went back and talked to someone in the gaming section and found out she was completely wrong.
She sent up the competent employee who immediately apologized and said that I was right of course and made sure I didn't walk out without getting the goods. We went to the register to ring them through and the game came up free anyway (After all that! The manager didn't even check them both!!!). Be warned the game rings up free but doesn't give a code. The competent employee went and found another competent employee and they figured out how to make a code generate for the game.
It’s too bad that I have almost no interest at all in CoD as I only play a very select few FPSs for story and have no interest at all in multiplayer. Whatever, even if I play the game for 5 minutes I’ll get my $FREE’s worth out of it I suppose. Might just sell the codes or give them away, but after the aggravation I should probably enjoy them what I can. I feel like I should have made them give me their entire stack of cards for the grief, but I'm no ahole looking to hurt them badly for their mistake.
Sorry, I'm sure this is TLDR, but I'm just so annoyed by the piss poor customer service and need to vent.