I was unable to successfully PM this as well. I think I am officially done with Best Buy, they were never the best but they've really gone downhill in the past couple of years. Unless they have something for sale directly that I want I just don't see myself going back again.
3 votes
Call of Duty Ghosts PS3 $9.97 @ tigerdirect.com *BACK IN STOCK*
By joker______, Aug 19 2014 07:58 PM
#32
All Day!
Posted 28 August 2014 - 02:25 PM
I was unable to successfully PM this as well. I think I am officially done with Best Buy, they were never the best but they've really gone downhill in the past couple of years. Unless they have something for sale directly that I want I just don't see myself going back again.
What was the reason?
#33
CAG Veteran
Posted 28 August 2014 - 02:32 PM
Q: How many best buy employees does it take to screw in a light bulb?
A: None. Because they're too busy screwing you.
- chingychink and mask-air-raid like this
#34
Guest_rcerboss_*
Posted 28 August 2014 - 02:47 PM
What was the reason?
They told me they only PM Amazon and local ads. I showed them the policy online and was told that was relevant to Bestbuy.com only. I showed them where it distincly said "in store purchases" and they said that meant their store pickup option.
This is hardly an isolated incident. It's been a fight getting them to PM anything on Amazon half the time now... and they seem to take issue with the fact that I have a Prime membership when I show them the price on my phone, saying that they have to add the shipping price if they do PM Amazon. They refuse to honor any coupons of gift certificates that aren't RZ certs.... this includes the coupons they've hosted on their own website in addition to the local stuff they've handed out. And they haven't been honoring their 14 day price match policy..... with the only way for me to get the lower price being to buy the item again then return using the original receipt.
I mean FFS, 6 months ago these same people were bending over backwards to help me. I missed out on some 2 for $20 PS3 games sale at the start of the year and went in a couple of days later and just happened to mention it to an employee while picking up a movie, and without any coercion from me he called up the manager and had them ring up the deal anyways. A bit before that, I had an @Gamer coupon I wanted to use but they didn't have the game in stock, so instead of telling me I was SOL they spent half an hour trying to use it to buy me a PSN code instead, and ultimately just sold me a PSN points card at the same discount. It was amazing how far these people went to try keep me happy, even though I never asked them too, and lord knows I repayed them back by buying pretty much all my CD's, movies, and games from them. And now I'm arguing with them over the meaning of their own policy as if I'm some idiot who can't comprehend basic English.
I know this sounds like issues with the local store, and maybe it is. But I wasn't having any of these problems at all 6 months ago. Now all of the sudden all of them are acting like this, and I now find that the dread of dealing with these people outweighs any anticipation on any particular deals. It's like I jumped back in time half a decade, back when we only had 1 Best Buy that I refused to go to because of the exact same bullshit I'm venting about now.
Anyways I think I am just going to start going to Target from now on. It's a longer drive and there's only two in the area but at least they don't treat me like some flim flam man trying to con them everytime I ask for them to honor THEIR own coupons or PM something online. I don't suppose Target will PM this deal will they? There's no TigerDirect in our state.
#35
Mr. Encyclopedia of Soda
Posted 28 August 2014 - 03:37 PM
LOLQ: How many best buy employees does it take to screw in a light bulb?
A: None. Because they're too busy screwing you.
Qft
Guys, we might all have the same problem. I went to the only decent store in miles and I was ready to PM all my games and the guy was checking them when one of the "managers" got in there and started asking the guy at the register what he was doing. She said they don't match Tigerdirect and I told her they did so she should check the list. She immediately asked if I wanted to speak to a manager. I said "yes" and this other woman comes rushing in telling the guy that they do match TD but to not go under employee discount.
Employee discount is like $10.
They DID however say they would price match Amazon below employee discount.
I don't think they're matching tigerdirect.com anymore even if it's in their policy.
#36
FUN TIMES IN CLEVELAND
Posted 28 August 2014 - 03:59 PM
I've had similar issues with Best Buy in the past. It's not really my shopping destination of choice, but when there are good flips to be made I can't really say no to that. It really is annoying how long the lines can be though. Seems like every time I go in there are usually 2 employees working at customer service, and they take care of everything from video game trade ins to grandma's computer issues, which makes no sense.
I might stop in today and test my luck (and patience). $10 for BF4 (PS3) and $20 Ghosts (One) price matched to TigerDirect, hopefully trade into Gamestop for around $50. We'll see how it goes.
#38
The Cookie Monster!
Posted 28 August 2014 - 04:36 PM
Anyone try price matching this online? Was thinking about ordering from BB's website (store pickup) but there's a number to call, to get the PM value verified.
Wondering if that's easier than physically going into the B&M store and trying to PM it there.
#39
All Day!
Posted 28 August 2014 - 04:51 PM
Anyone try price matching this online? Was thinking about ordering from BB's website (store pickup) but there's a number to call, to get the PM value verified.
Wondering if that's easier than physically going into the B&M store and trying to PM it there.
It was easy to price match Tiger Direct's BF4 price but when I called back to do the same for Ghosts...they weren't having it. & I quote the CS women "I'm hanging up now" lol this happened while I was reading their LPG terms
#42
FUN TIMES IN CLEVELAND
Posted 28 August 2014 - 06:24 PM
It was easy to price match Tiger Direct's BF4 price but when I called back to do the same for Ghosts...they weren't having it. & I quote the CS women "I'm hanging up now" lol this happened while I was reading their LPG terms
I just had the same thing happen to me, the woman said because Ghosts is from a 3rd party seller they couldn't do it. Might have better luck in store with someone who doesn't know what they're doing, it's hidden under the details section and I didn't even notice it myself.
#43
Video Game Addict
Posted 28 August 2014 - 06:37 PM
I just had the same thing happen to me, the woman said because Ghosts is from a 3rd party seller they couldn't do it. Might have better luck in store with someone who doesn't know what they're doing, it's hidden under the details section and I didn't even notice it myself.
Where do you see this, because I do not.
#44
FUN TIMES IN CLEVELAND
Posted 28 August 2014 - 06:44 PM
Where do you see this, because I do not
Where it says "Shipping: Usually Ships Within 24 Hours (Details)" if you mouse over the details section it says in stock from a 3rd party warehouse. Again, since it's hidden like that, I doubt a employee in store will catch it, but the woman on the phone seemed to catch it almost instantly.
#45
Video Game Addict
Posted 28 August 2014 - 07:45 PM
Where it says "Shipping: Usually Ships Within 24 Hours (Details)" if you mouse over the details section it says in stock from a 3rd party warehouse. Again, since it's hidden like that, I doubt a employee in store will catch it, but the woman on the phone seemed to catch it almost instantly.
That's some BS. It is still sold and shipped by Tiger Direct, they are just using a 3rd party warehouse to hold their items. It doesn't mean they aren't the seller or the shipper. It isn't like amazon where they allow other people/companies to sell through their site.
#46
Posted 28 August 2014 - 08:13 PM
exactly this cause by this logic alot of places would not be price match able since alot of retails stores even brick n mortar stores are using drop shippers anymoreThat's some BS. It is still sold and shipped by Tiger Direct, they are just using a 3rd party warehouse to hold their items. It doesn't mean they aren't the seller or the shipper. It isn't like amazon where they allow other people/companies to sell through their site.
#48
CAGiversary!
Posted 28 August 2014 - 10:32 PM
That's some BS. It is still sold and shipped by Tiger Direct, they are just using a 3rd party warehouse to hold their items. It doesn't mean they aren't the seller or the shipper. It isn't like amazon where they allow other people/companies to sell through their site.
I went to a bestbuy today and got shot down based on this. The manager(?) brought that up. I never noticed that, but to me it sounded like it was just an offsite warehouse. He kept insisting it was a 3rd party seller like Amazon has even though I tried to reason that Amazon has the actual sellers listing. I gave up because I figured I wasn't getting anywhere with him.
#50
The Cookie Monster!
Posted 28 August 2014 - 10:52 PM
I was able to PM this on the phone when ordering through BB's dotcom. The dude was super slow about it though (and repeated what he was doing lol). And he didn't even really spend time verifying the price on Tiger Direct - all he did was ask me where I saw it cheaper, and he apparently overrode the price so that my total came out to be $10.79.
I didn't realize that I had to give out my credit card info and other personal stuff on the phone though - I thought they were going to just set it up so that you could check out yourself, on your own time.
#52
Video Game Addict
Posted 29 August 2014 - 02:22 AM
So I had a unique experience.
She was more than willing to price match it for me, until she saw I was a GCU member. She said I can't get the price match because I get a 20% discount. I explained that was not what I wanted. I was not trying to get the game for $10-20%=$8. I just wanted it for $10, ignore the 20%.
She said she can't do that because I cannot get two discounts, again I explained I did NOT want 20% AND the price match. She understood but since because I am GCU I cannot price match, because when she adds the game to my order it brings it down to $32.XX and she cannot give me another discount to $10. She said I was more than welcome to go to the store and do it, but she would not do it.
I asked her point blank, so you're saying because I am a PAID member of a program BBY offers I cannot get what a FREE/NORMAL member can get. She basically said that is correct, I was PISSED. I told her I am going to call back and speak to a supervisor because this was insane and unacceptable, she said that's fine and she deleted the order.
I called back and eventually got to MyBBY Elite+ and explain to the woman the situation and how livid I was. She understood and issued me $30 in rewards and transferred me to someone in sales who then did the price match for me. I made sure she filed a complaint to about the woman I spoke with, which she assured me she did.
- Vigilante likes this
#54
Video Game Addict
Posted 29 August 2014 - 03:08 AM
First of all, nice job getting the rewards!
Second of all, why $30? Just a random number they were willing to give you?
It was also due to another issue from a month ago. But she was the person who gave me the number, I didn't ask for a specific amount. I didn't even ask for anything...yet. I was leading up to it because at that point I was on the phone for an hour and I was genuinely insulted. It's one thing to not understand the policy of price matching, it's another to say because you pay us money we can't give you what free members get. So I was more pissed off with how I was treated, the fact I did not get Ghosts for $10 was just a side-effect of that.
#55
The Cookie Monster!
Posted 29 August 2014 - 03:14 AM
It was also due to another issue from a month ago. But she was the person who gave me the number, I didn't ask for a specific amount. I didn't even ask for anything...yet. I was leading up to it because at that point I was on the phone for an hour and I was genuinely insulted. It's one thing to not understand the policy of price matching, it's another to say because you pay us money we can't give you what free members get. So I was more pissed off with how I was treated, the fact I did not get Ghosts for $10 was just a side-effect of that.
Gotcha.
I would have been super pissed as well. It's ridiculous that she couldn't understand that you were just wanting the TD price of $9.97 to be reflected as BB's price, versus trying to stack stuff on top of stuff.
#56
Video Game Addict
Posted 29 August 2014 - 03:21 AM
Gotcha.
I would have been super pissed as well. It's ridiculous that she couldn't understand that you were just wanting the TD price of $9.97 to be reflected as BB's price, versus trying to stack stuff on top of stuff.
Yeah I understood that can't be done, I've known that since Day 1 with GCU back in October/November. It makes sense they can't be stacked. But she didn't care, she was like "you get 20% and nothing else, FULL PRICE FOR YOU, BACK OF THE LINE!"
#59
Video Game Addict
Posted 29 August 2014 - 05:03 AM
When that happens, make them do the price match first and then give them your BBY card. If you do the price match first, the discount won't show up for whatever reason. Probably a glitch just like the trade-in glitch.
This was over the phone and she agreed to the price match before getting my account information and seeing I was gcu.
