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6 months Xbox Live + Rocket League $24.99


#121 Meko  

Posted 12 January 2018 - 10:25 PM

Still waiting on second email

#122 bcorz   CAG Veteran CAGiversary!   30 Posts   Joined 7.9 Years Ago  

Posted 12 January 2018 - 11:32 PM

I called them about five minutes ago. I have received both of my three month Xbox live codes but did not receive my Rocket League code. The person on the phone was very apologetic but said that they ran out of codes and pointed out that the promo said while supplies last. She said she had been called multiple times about this promo today. When I pointed out that the advertisement shouldn't be on the website if they were out of supplies and said that it was basically a lottery, she wasn't able to help me out. I asked to talk to a supervisor but apparently he is on the phone with another customer. I am waiting for a call back. Will let you know what I find out.

 

EDIT:

Just got my call back from the supervisor. He said that there was no way I could get my rocket league promo because they were simply out of codes from the manufacturer. He did say that he could give me a $15 credit towards my next purchase. It wasn't exactly what I was looking for, but I have enough trade credit that it makes it worth my while. I didn't want to deal with it anymore. He said I should receive the credit within 24 hours.



#123 1mhot3K   DealHunter CAGiversary!   213 Posts   Joined 1.3 Years Ago  

Posted 13 January 2018 - 11:10 PM

I walked in to a GameStop and spoke with the store leader. Showed the promo picture & receipt within the date before expiration of the deal. They tried to give a digital code but couldn’t so I just got Rocket League on Disc! The grin I had on when I saw that $29.99 I didn’t have to pay was 🤩🤩🤩!

#124 cheapgamer 23   CAG Veteran CAGiversary!   1168 Posts   Joined 5.8 Years Ago  

cheapgamer 23

Posted 13 January 2018 - 11:18 PM

I walked in to a GameStop and spoke with the store leader. Showed the promo picture & receipt within the date before expiration of the deal. They tried to give a digital code but couldn’t so I just got Rocket League on Disc! The grin I had on when I saw that $29.99 I didn’t have to pay was !


Online order right?

#125 1mhot3K   DealHunter CAGiversary!   213 Posts   Joined 1.3 Years Ago  

Posted 13 January 2018 - 11:55 PM

Online order right?


It was a prior in-store order. At that store, the guy said no RL code remotely and checked my receipt to make sure it didn’t double print. Went to another store to get a physical copy handed to me.

#126 gunstar808   Capitalism, Ho! CAGiversary!   998 Posts   Joined 11.1 Years Ago  

Posted 14 January 2018 - 05:06 AM

So, I still only have 1 code. Guess I will have to call customer service tomorrow.

So, I just checked my order and it says processing. Also says it will charge me when the code is delivered. Gamestop is so weird.

#127 Gideon68   CAGiversary! CAGiversary!   1894 Posts   Joined 13.9 Years Ago  

Posted 14 January 2018 - 05:35 AM

Update: I called back and the rep stated they would email me the code. I still hadn't received it after 3 hours so I called back. After speaking with the rep and she not seeming to understand what's going on ( she kept giving me the 3 month live code I had) I spoke with a super. The super stated all MS codes that were supplied have been given out. I informed him to read all the notes in my account and he stated he would escalate it to try to get another code from MS and if they didn't receive a code that they would send me a physical copy of the game.

 

Stay tuned.

So, I never got a call from the super to update me on whether I would get a code or physical disc. Called and after speaking to about 15 different reps and telling the last one how frustrated and upset I was about the whole process, he transferred me to a manager for CS at the corp office. This manager listened to everything I had to say and agreed with me that I shouldn't have had to go through all I did. While we were talking he placed an order to send me a physical copy. After a day, I still hadn't received the confirmation email and called him back on his direct line and left a message. He returned my call quickly and stated it was being processed and stated there was a latency issue with emails going to Yahoo addresses. I told him that I will update him either Fri or Sat next week on whether I receive it or no. Here's hoping there are no more delays.



#128 tglaz18   CAGiversary! CAGiversary!   67 Posts   Joined 10.7 Years Ago  

Posted 14 January 2018 - 04:00 PM

  Gamestop sucks! I got taken by this deal as well. Guess I didn't know their "while supplies last" works differently than other companies. I assumed that if they ran out of codes, that you would not be able to complete the purchase. Wrong! It is a total crap shoot on whether you will receive the bonus codes. I doubt they had very many free codes to give out.

 

  I called GS today because it has been a week and did not receive the extra codes. Spoke to two reps, one a supervisor. They told me that it clearly stated on the deal "while supplies last". Best they could do was give me a code for $10 off another purchase. Hope that code works. That will be my last purchase from GS ever. They have lost a long time customer which i'm sure does not mean anything to them but if they keep pissing off enough people, they will not last. Amazon will get the rest of my money and I hope Amazon buries GS.     F*** You GS, You Sketchy MF'ers!!!!



#129 1mhot3K   DealHunter CAGiversary!   213 Posts   Joined 1.3 Years Ago  

Posted 14 January 2018 - 06:14 PM

Gamestop sucks! I got taken by this deal as well. Guess I didn't know their "while supplies last" works differently than other companies. I assumed that if they ran out of codes, that you would not be able to complete the purchase. Wrong! It is a total crap shoot on whether you will receive the bonus codes. I doubt they had very many free codes to give out.

I called GS today because it has been a week and did not receive the extra codes. Spoke to two reps, one a supervisor. They told me that it clearly stated on the deal "while supplies last". Best they could do was give me a code for $10 off another purchase. Hope that code works. That will be my last purchase from GS ever. They have lost a long time customer which i'm sure does not mean anything to them but if they keep pissing off enough people, they will not last. Amazon will get the rest of my money and I hope Amazon buries GS. F*** You GS, You Sketchy MF'ers!!!!


Just go to a store and speaker with a store leader. Get a physical copy of RL and note that you have a receipt of the transaction and the promo information handy. If I store leader isn’t cooperating try another!

#130 CoruptAI125   Subs B4 Dubs CAGiversary!   144 Posts   Joined 8.1 Years Ago  

CoruptAI125

Posted 15 January 2018 - 09:29 PM

Called today since I never even got my second 3 month code let alone the Rocket League code. They just refunded my order, so I basically got the first 3 month code free. I wasn't invested enough in Rocket League to fight for it so this is at least a good outcome for me. Still I learned my lesson about shopping on gamestop.com, never again. 



#131 Death by Kuvasz   Cheap Ass Buckeye CAGiversary!   287 Posts   Joined 10.8 Years Ago  

Death by Kuvasz

Posted 15 January 2018 - 10:47 PM

They wouldn't give me the extra 3 month code or RL so instead of screwing around I called my credit card company and they reversed the charge.  It pays to have good credit and a good card.  Hadn't bought anything from Gamesuck in years, going back to that policy.



#132 Marker   CAGiversary! CAGiversary!   199 Posts   Joined 13.2 Years Ago  

Posted 16 January 2018 - 01:02 AM

Called Gamestop and they also told me they couldn't give me the bonus codes as they were completely out. I asked for a refund but they wouldn't give me one. Argued for a bit w/ the supervisor and he told me they would give me a $10 gift card for my trouble. Better than nothing I guess.

 

I love that they're still advertising the extra 3 month code on their site, yet they claim they're all out?



#133 gunstar808   Capitalism, Ho! CAGiversary!   998 Posts   Joined 11.1 Years Ago  

Posted 16 January 2018 - 01:54 AM

Took about 30 mins on the phone, but they said they would process a refund. 

 

Got the same story about no bonus codes, etc. Initially they also said they could not refund me since the order was sent. Then after waiting for a supervisor, I got a different story and they would issue a refund. Good thing too, I really didn't want to have to call Chase for a $25 dispute. 

 

So I guess, 3 months Xbox Live for freeish? I'll take that, and a lesson not to trust Gamestop's website. 

 

Edit - Ended up getting the bonus 3 month code today. Still waiting to see if I get RL, or the refund they promised me. 



#134 OpTiMaL   CAGiversary! CAGiversary!   128 Posts   Joined 14.4 Years Ago  

Posted 16 January 2018 - 09:00 PM

I ordered on 1/7. I just received my extra 3 month code just as I was getting ready to call them. No Rocket League code yet though, and doubt I will get it.



#135 Jaybrones   Digital Cheapass CAGiversary!   111 Posts   Joined 5.5 Years Ago  

Jaybrones

Posted 16 January 2018 - 09:13 PM

I ordered on 1/07 as well.  I hadn't received my extra codes by the 9th.  I called and a gamestop rep gave me the codes over the phone.  Just a few minutes ago I checked my email and they sent me another 3 month Xbox Live code.  I ended up with 9 months of Live and the Rocket League code.  Gamestop royally screwed up this promotion. 



#136 DarthRaiderJ   CAG Veteran CAGiversary!   7 Posts   Joined 10.5 Years Ago  

DarthRaiderJ

Posted 17 January 2018 - 06:10 PM

So I got super lucky at the local store today. The guy listened to my whole story and looked up the cost of Rocket League on the Xbox Store and gave me a $20 credit for a $25 Xbox live store card. So I paid the difference and have $25 Xbox dollars to spend on anything not just Rocket League.



#137 1mhot3K   DealHunter CAGiversary!   213 Posts   Joined 1.3 Years Ago  

Posted 17 January 2018 - 06:57 PM

So I got super lucky at the local store today. The guy listened to my whole story and looked up the cost of Rocket League on the Xbox Store and gave me a $20 credit for a $25 Xbox live store card. So I paid the difference and have $25 Xbox dollars to spend on anything not just Rocket League.

That's the best fortune. Some of these local store leaders aren't as bent on railroading gamers as others. Just got talk to each of them.



#138 Gideon68   CAGiversary! CAGiversary!   1894 Posts   Joined 13.9 Years Ago  

Posted 19 January 2018 - 12:08 AM

I finally got my physical copy. I'm glad I got it but in the end it wasn't worth all the headaches.

 

This thread should prob go to the graveyard.



#139 1mhot3K   DealHunter CAGiversary!   213 Posts   Joined 1.3 Years Ago  

Posted 19 January 2018 - 01:00 AM

I finally got my physical copy. I'm glad I got it but in the end it wasn't worth all the headaches.

 

This thread should prob go to the graveyard.

Congratulations! If the game is eh to you, just sell it so you can collect on top for their frustrating practices!