Jump to content


* - - - - 20 votes

BestBuy Enforcing Removal of GCU If You Go Past 3 Game Limit


#1 GoldenGod1   Banned Banned   35 Posts   Joined 1.7 Years Ago  

GoldenGod1

Posted 02 June 2018 - 09:14 AM

To my knowledge BestBuy didn't enforce this policy very well in the past. In my experience anyways.

 

Point is, now that BestBuy is removing GCU it looks like they plan on enforcing it now to cull the herd.

 

So if you do violate the 3 game rule, don't violate it anymore.

 

Luckily I have another GCU account.

 

so Fuck BestBuy

 

Forgot to mention, the way BestBuy wipes your account is quite unique. You'd think they would just disable your GCU and go on their merry way. No sir.

 

*Your points are wiped.

 

*Your order history is wiped.

 

*You have pre-orders for games? Ha! Too-bad, they won't show up and you won't be able to cancel. (I think.) Without calling and wasting more of your time.

 

*You were Elite Plus? HA! Not anymore. Essentially you just make a new account.

 

*You had warranties for appliances, tv, etc.? Not anymore you don't.



#2 Dreadth  

Posted 02 June 2018 - 09:17 AM

I got that email last night. I called and they told me it was a computer algorithm that will flag me and erase my account. I had about $45 in reward money and was taken away as well.

#3 JParker16   CAG Veteran CAGiversary!   17 Posts   Joined 7.6 Years Ago  

JParker16

Posted 02 June 2018 - 09:18 AM

what is the policy? 3 games what per order, period, or within a certain time frame?



#4 humbug43  

humbug43

Posted 02 June 2018 - 09:24 AM

Bestbuy will get sued in the end. They erased people warranties on other stuff they had bought. Your whole account should not have gotten erased for this.

#5 intent   CAGiversary! CAGiversary!   83 Posts   Joined 9.5 Years Ago  

Posted 02 June 2018 - 09:39 AM

*
POPULAR

To my knowledge BestBuy didn't enforce this policy very well in the past. In my experience anyways.

Point is, now that BestBuy is removing GCU it looks like they plan on enforcing it now to cull the herd.

So if you do violate the 3 game rule, don't violate it anymore.

Luckily I have another GCU account.

so Fuck BestBuy


No, Fuck people like you. That's why we can't have nice things.

#6 BottleRocket  

BottleRocket

Posted 02 June 2018 - 09:50 AM

what is the policy? 3 games what per order, period, or within a certain time frame?


They’re buying more than 3 copies of the same game, probably to take advantage of trade-ins or resale.

#7 Gdogg   Scarlett Johansson's future ex-husband CAGiversary!   517 Posts   Joined 7.9 Years Ago  

Posted 02 June 2018 - 10:02 AM

If they have algorithms that can detect when you buy more than 3, then they should code it to where if you buy more than 3 the price reverts back to the non-GCU price.   I can think of many scenarios where someone could buy more than 3 copies of the same game in a calendar year.  The way to avoid this would be to not use your MyBB account when buying the 4th+ game, but the whole purpose of shopping at Best Buy is to buy stuff and get points for your purchases.

 

 

This is a BS move by Best Buy if true



#8 srocky26  

Posted 02 June 2018 - 10:05 AM

*
POPULAR

Bunch of dumb shits.

You knowingly broke their ToS. You got what you deserved.

#9 Ratmonkey  

Posted 02 June 2018 - 10:14 AM

^^this. You knew the rules. You broke the rules. Best buy shouldn't have to modify their system to block you. You should police yourself and keep your end of the agreement.

#10 Milera  

Posted 02 June 2018 - 10:26 AM

Is it 3 games per household or per account?



#11 sonicguile  

sonicguile

Posted 02 June 2018 - 10:37 AM

Even if I did buy 3 copies of the same game within the year.   They can cancel my GCU, but why did it wiped out all my earned points and elite status too?  That's a fucked up move from BB. 



#12 mrclutch   CAGiversary! CAGiversary!   4102 Posts   Joined 7.7 Years Ago  

Posted 02 June 2018 - 10:44 AM

In for 2!

I would do more but I don’t want to get banned😋

#13 Larry Davis   It's All Smooth Sailing From Here On Out CAGiversary!   2778 Posts   Joined 4.3 Years Ago  

Larry Davis

Posted 02 June 2018 - 11:14 AM

Even if I did buy 3 copies of the same game within the year.   They can cancel my GCU, but why did it wiped out all my earned points and elite status too?  That's a fucked up move from BB. 

probably because those points and elite status were, at least in part, gained by violating the ToS



#14 toasterMekong  

toasterMekong

Posted 02 June 2018 - 11:21 AM

Best Buy been killin it lately

#15 ryne candy   Duck Duck Duck CAGiversary!   488 Posts   Joined 11.3 Years Ago  

ryne candy

Posted 02 June 2018 - 11:54 AM

Is it 3 games per household or per account?

It’s per account. As long as everyone in the household has their own, you’re fine.

#16 chrislisting   CAGiversary! Banned   1557 Posts   Joined 9.0 Years Ago  

chrislisting

Posted 02 June 2018 - 11:59 AM

Proof in point

#17 teharistocrat   CAG in Training CAGiversary!   65 Posts   Joined 6.1 Years Ago  

teharistocrat

Posted 02 June 2018 - 12:23 PM

Hmmm. If pisses off Ebay scalpers it can't be all bad, right?

#18 gorgo   CAGiversary! CAGiversary!   801 Posts   Joined 15.2 Years Ago  

Posted 02 June 2018 - 12:41 PM

I’m glad you posted this. I didn’t know there was a limit. There are legit reasons to buy 3 copies, folks. I bought Far Cry 5 for myself and was about to buy 2 more copies, 1 for my brother and another for a friend so we can play it online. Guess I’ll have to buy one elsewhere.

Was there a warning on your cart or did it allow you to explode your account? A warning would be a more reasonable response.

#19 intent   CAGiversary! CAGiversary!   83 Posts   Joined 9.5 Years Ago  

Posted 02 June 2018 - 12:47 PM

I’m glad you posted this. I didn’t know there was a limit. There are legit reasons to buy 3 copies, folks. I bought Far Cry 5 for myself and was about to buy 2 more copies, 1 for my brother and another for a friend so we can play it online. Guess I’ll have to buy one elsewhere.

Was there a warning on your cart or did it allow you to explode your account? A warning would be a more reasonable response.


You can buy 3.

#20 Vinny   Bang, bang... pew... CAGiversary!   22556 Posts   Joined 14.6 Years Ago  

Posted 02 June 2018 - 12:49 PM

I'm surprised they didn't enforce this earlier on but are suddenly so adamant about it after killing the program. 

 

This really makes me think the reason for this that they're phasing out physical games. Sad really.:-( 



#21 bzchanboy   CAGiversary! CAGiversary!   615 Posts   Joined 15.1 Years Ago  

Posted 02 June 2018 - 12:54 PM

I have issue with how they handled this and the timing of this is highly suspicious. A lot of changes went into effect yesterday at Bestbuy.com shortly after this wave of bannings occured. As someone who was affected by this, the problem is bigger than them just removing GCU. They went for the full nuclear option, deleting order history (including preorders,) Elite Plus status, and any points that were banked. And if you were lucky enough to have a credit card with them it is not usable since it is tied to the rewards account that no longer exists in their system.

They had the tools to limit sales in store and online. Which they used for Amiibo, Animal Crossing cards, and things like that. But when it came to games they made no such effort. A warning would have been a good start if they were enforcing. Hell take away the points gained by the purchase in question. But no, Bestbuy went a bit too far here. Returning and repurchasing a game counted towards your 3 titles per platform per year!

Don't be fooled some of us knew the rules and still got burned. I had till 2022 and paid full price for GCU because I saw the value in it years ago. That was then and this is now and with the sunsetting of GCU and Bestbuy looking to enforce rules in a time where there is no recourse for loyal customers. I know where I stand now with them.



#22 Thebacklash   Now Drinking: Minor Case Rye Whiskey - Sherry Cask Finished CAGiversary!   2502 Posts   Joined 4.3 Years Ago  

Thebacklash

Posted 02 June 2018 - 12:58 PM

Rules enforced, rule breakers pissed.

Got it.

#23 62t   Zune Duck! CAGiversary!   19940 Posts   Joined 14.4 Years Ago  

Posted 02 June 2018 - 01:01 PM

Hmmm. If pisses off Ebay scalpers it can't be all bad, right?


The scalpels are smart enough to have multiple GCU accounts

#24 Fadikun   CAGiversary! CAGiversary!   188 Posts   Joined 11.4 Years Ago  

Posted 02 June 2018 - 01:08 PM

I'm surprised they didn't enforce this earlier on but are suddenly so adamant about it after killing the program.

This really makes me think the reason for this that they're phasing out physical games. Sad really.:-(

This. It’s interesting how they are fully enforcing this now, shortly after cancelling GCU altogether. GCU must have been really hurting them financially to make them go after people so agressively all of a sudden.

Also FYI, I found out that returning a game and rebuying it later, or with price matching, you should assume your total number of purchases of that games goes up.

If you’re wondering what the banhammer email says, here it is:

“Dear [Customer],

You are receiving this email because we need to communicate a change in the status of your My Best Buy® and Gamers Club Unlocked memberships.

As you know, one of the great benefits of the Gamers Club Unlocked membership is a substantial discount on gaming software titles. In order to support those discounts, we needed to set limits on the maximum number of games that each member can purchase. We set this limit to 3 copies of each title per platform, per year, per member and included it in the terms and conditions.

Our records indicate that your account exceeded these limits on more than one occasion over the last 12 months. By exceeding these limits, your membership in the My Best Buy® and Gamers Club Unlocked programs has been automatically canceled. This change is effective immediately for all in-store and online purchases.

If you choose to participate in programs in the future, we ask that you be mindful of the terms and conditions. You can find additional information at www.bestbuy.com/mybestbuy.

Sincerely,

Your Best Buy Customer Care Team

Additionally, if you have questions regarding our policies, you can read our Conditions of Use.”

#25 Kfoster1979   Fanboys Suck CAGiversary!   1338 Posts   Joined 14.4 Years Ago  

Kfoster1979

Posted 02 June 2018 - 01:13 PM

I’m okay wIth this.

Again I do not think BB got rid of GCU because it was hurting them in game sales. I think they got rid of it because they are losing a ton of margin in other areas listed on the financials as “entertainment”. This is a way to make up some sales and margin short term. Long term it will hurt game sales as people like me will just go back to amazon or GameStop depending on deals available. It will also hurt them because I will no longer run in to pick up a new game and maybe grab another item.

#26 Staind204   CAGiversary! CAGiversary!   2318 Posts   Joined 15.5 Years Ago  

Posted 02 June 2018 - 01:18 PM

Thanks, I had no idea this was a rule. I’m sure it was in the fine print but I don’t recall ever reading it. I certainly understand why they would put a rule like this in place but as someone mentioned they should code for this scenario and not allow someone to violate it. Although rare, There are legit scenarios where someone could be buying 3 copies to give out as a gift so for BB to automatically ban and remove someone’s rewards without a warning seems harsh. That email does make it sound like the person did it more than once bough, if B.B. sent an initial warning I don’t feel too bad for the person because they were warned. If this just came out of the blue without warning, it seems like a great way for them to lose customers.

#27 Kfoster1979   Fanboys Suck CAGiversary!   1338 Posts   Joined 14.4 Years Ago  

Kfoster1979

Posted 02 June 2018 - 01:21 PM

Thanks, I had no idea this was a rule. I’m sure it was in the fine print but I don’t recall ever reading it. I certainly understand why they would put a rule like this in place but as someone mentioned they should code for this scenario and not allow someone to violate it. Although rare, There are legit scenarios where someone could be buying 3 copies to give out as a gift so for BB to automatically ban and remove someone’s rewards without a warning seems harsh. That email does make it sound like the person did it more than once bough, if B.B. sent an initial warning I don’t feel too bad for the person because they were warned. If this just came out of the blue without warning, it seems like a great way for them to lose customers.


Yeah I get it, but reading the email it seems as if they are going after people who vilotaled it a few times. I agree there are reasons someone might buy more than three copies of a game once or twice a year.

#28 intent   CAGiversary! CAGiversary!   83 Posts   Joined 9.5 Years Ago  

Posted 02 June 2018 - 01:32 PM

Looks like they're going after repeat offenders. I'd like to hear from someone who can explain why buying 4 or more copies of a game multiple times a year is normal.

Best Buy should have enforced this earlier by not applying GCU discounts after the first 3 copies and limiting accounts to 1 per household. For the cheap price of the subscription I'm not even sure why the limit wasn't 1 per SKU.

#29 GizmoGC   I love Cheese CAGiversary!   12402 Posts   Joined 15.2 Years Ago  

Posted 02 June 2018 - 01:38 PM

Good.

Those people are one of the reasons the program no longer exists. You took advantage of the savings and likely flipped copies.

Ha, HA

#30 intent   CAGiversary! CAGiversary!   83 Posts   Joined 9.5 Years Ago  

Posted 02 June 2018 - 01:39 PM

Good.

Those people are one of the reasons the program no longer exists. You took advantage of the savings and likely flipped copies.

Ha, HA


I heard drop shipping was popular.