That reminds me of earlier this year when I purchased three 1200 XBL point cards from Best Buy that were supposed to come with 400 XBL bonus points each, but I ended up receiving three 1600 Gears of War point cards in my e-mail instead of three 400 point cards. It was a pretty big mistake on their part, so I ended up calling Best Buy and explaining to them that I was mistakenly sent three 1600 point cards in my e-mail instead of 400 point cards. The CSR I spoke to said that it wasn't a mistake, that the computer wouldn't generate the wrong value point cards. He told me to go ahead and try to redeem them, stating that if I wasn't supposed to receive them then they wouldn't work. I once again tried to explain that the promotion stated that I would receive 400 points as a bonus, and not 1600. I told him that this is way more points then I was supposed to have received. But the CSR just kept telling me to try to redeem them, because if I wasn't supposed to get those they wouldn't be activated. So following his instructions I entered the codes and of course they all worked. After telling him that they were all active, he just said great and wished me a good day.... A few hours later I ended up receiving three e-mails with 400 point codes. I once again called BB and explained the entire situation from earlier and asked what the heck was going on. The CSR wasn't exactly sure where the 1600 point Gears of War point cards came from, but was able to see that the CSR I spoke to earlier opened a ticket stating that I was missing three 400 point codes. I told him that I never stated I was missing them, but merely informed the other CSR that I was sent the wrong value and wanted to bring it to their attention. I asked what I should do with the 400 point codes now, and the second CSR told me I may as well redeem them since it wasn't my fault I was sent the wrong codes earlier. So I ended up paying for three 1200 point cards, and received 6,000 points as a bonus.
It seems like Best Buy is making a lot of mistakes this year with sending out the wrong value of gift cards/gaming credits, not to mention the fiasco with sending out the wrong products. I still can't believe that a few people received a Zelda 3DS XL instead of a copy of the game like they had ordered.
