Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
Click to expand...
Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
----------------------------------------------------------------------

GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Looks like it is the vanilla black ops version. The limited LTO version with the maps has a different UPC. Looks to be on sale at Walmart for BF. Possibly Target too since the Xbox version is confirmed at least.

Thanks finster!
 
I have a question. Is it worthwhile for me to buy two copies of black ops to trade in for this cod black ops for $70? I don't have a copy right now.
 
[quote name='ckc4043']I have a question. Is it worthwhile for me to buy two copies of black ops to trade in for this cod black ops for $70? I don't have a copy right now.[/QUOTE]

yeah look at the potential especially if can get them for $15 on black friday, used at gamestop for b2 g1.
 
[quote name='finstersucks']yeah look at the potential especially if can get them for $15 on black friday, used at gamestop for b2 g1.[/QUOTE]


Thank you very much. If amazon don't accept, I return to GameStop ? Am I right? I trade in two copies in one account. One for my own account. But GameStop each one cost $34.99 pre own copies. Is it good to gettuned in eBay?
 
Do I buy a normal vanilla edition instead of lto edition ? Since I trade in one is normal edition? Will they reject the lto version because of different UPC?
 
Has ZoE HD shown up yet? Is it unusual for a new release to not be there?

I wouldn't mind dumping the game but the other TiVs I've seen wouldn't be worth it.
 
[quote name='thefunkyredcaboose']Has ZoE HD shown up yet? Is it unusual for a new release to not be there?

I wouldn't mind dumping the game but the other TiVs I've seen wouldn't be worth it.[/QUOTE]

The "Limited Edition" version of the PS3 game has shown up a few times. I was tempted to grab it, but then my self-control kicked in.

 
[quote name='ckc4043']Do I buy a normal vanilla edition instead of lto edition ? Since I trade in one is normal edition? Will they reject the lto version because of different UPC?[/QUOTE]

You need the vanilla copy. Should be plenty of those.
 
[quote name='finstersucks']You need the vanilla copy. Should be plenty of those.[/QUOTE]

But I see amazon, GameStop, Walmart seems selling about the lto version for the black Friday deal?
Maybe I buy some used from awd and trade it back? I am thinking buying two like new copies from and and trade it back to amazon
 
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[quote name='ckc4043']I am afraid whether I am going to gamble or not..buy two copies from ebay, or awd to trade $140 gift card[/QUOTE]

#YOLO. In all seriousness, I wouldn't do it just incase the ebay seller lags it, shipment delays due to thanksgiving, Amazon rejecting it, blah blah. Worth a shot though if you're feeling adventurous though...
 
Try to snag a couple from Amazon Warehouse Deals. Might keep checking if nothing pops up. I've seen em (Black Ops for PS3) for like $25 or so. Might end up paying $50+tax for 2, but as far as I know you can always return them if your trade overall gets rejected. Might pay a bit more if you can't find them cheaper anywhere else. Also check Craigslist if you think you can score it lower.
 
Hey guys,


I wonder what the heck happened to the trade in values. It seems like everything has bottomed out. Darksiders 2 and Sleeping Dogs was going for $30 each yesterday and now they are less than 10 bucks. They have cut the TIV like 50-70% on most Xbox games. Is this a typical Black Friday response?


Also, I'm feeling uneasy about a game I traded in. It's been over a week and still says NoT received, but UPS says it delivered. The thing that bothers me is the delivery city is Shepherdsville, KY, not Hebron. What can I do if UPS sent this to the wrong place?
 
[quote name='beetlegum']Hey guys,


I wonder what the heck happened to the trade in values. It seems like everything has bottomed out. Darksiders 2 and Sleeping Dogs was going for $30 each yesterday and now they are less than 10 bucks. They have cut the TIV like 50-70% on most Xbox games. Is this a typical Black Friday response?


Also, I'm feeling uneasy about a game I traded in. It's been over a week and still says NoT received, but UPS says it delivered. The thing that bothers me is the delivery city is Shepherdsville, KY, not Hebron. What can I do if UPS sent this to the wrong place?[/QUOTE]
if you were them wouldn't you do the same? lol. For a while the market will be flooded with people who got these games for half the normal price, until everything kind of even backs out after Christmas.
 
[quote name='theking20']fuck, should have locked in kingdom hearts Dream Drop distance for $24 yesterday :(

now its $9.[/QUOTE]

Came in here to point that out.
It had been slowly increasing for a few days.
Kept cancelling and re-locking.
 
[quote name='beetlegum']Hey guys,


I wonder what the heck happened to the trade in values. It seems like everything has bottomed out. Darksiders 2 and Sleeping Dogs was going for $30 each yesterday and now they are less than 10 bucks. They have cut the TIV like 50-70% on most Xbox games. Is this a typical Black Friday response?


Also, I'm feeling uneasy about a game I traded in. It's been over a week and still says NoT received, but UPS says it delivered. The thing that bothers me is the delivery city is Shepherdsville, KY, not Hebron. What can I do if UPS sent this to the wrong place?[/QUOTE]If you ask me, they took a while to finally start nuking values. I was able to lock in the following for flips over the past week:

(Both bought for $25 each)
:ps3: Madden '13 - $32.20
:360: Madden '13 - $31

:ps3: Amazing Spider-man - $31 (plan to buy for $25 during its Lightning Deal)

:ps3:, :360: Lego Batman 2 - $27 (plan to buy one copy for each system for $15 each during their Lightning Deals)

:ps3: Sniper Elite V2 - $25, $24.90 (bought two copies for $15 each from BBY.com)
:360: Sniper Elite V2 - $22.65 (bought for $15 from BBY.com)

:360: Kinect Rush - $24.30 (plan to buy from Microsoft Store online for $10)

:ps3: Sly Collection - $16.40 (bought for $10)

:ps3: Max Payne 3 - $13 (will get two copies from Kmart for $3 after coupon, though I missed out on the $25 TIV from last night)

I also traded in my copy of KH: DDD last week for $24.30 (credited already) and bought a replacement copy from BBY.com for $14.99.

Obviously, if I can't get something in a Lightning Deal, I'll cancel the trade-in(s).

There's nothing to be found now, though. :\
 
[quote name='slowdive21']Does gamestop have a b2g1 starting soon? I need to pick up a couple of blops for the AZ tradein.[/QUOTE]It's already started today for PUR members, Friday for everyone else.
 
[quote name='Vigilante']It's already started today for PUR members, Friday for everyone else.[/QUOTE]

Shit thanks! I have to go to GS now! (Now I need a 34.99 game for my 3rd game)
 
I got my blops and bought resident evil 6 as my 3rd game. I can trade it into BB for a couple bucks loss. Hopefully noram will pay out even if they drop them to acceptable (though both copies are pristine in new cases)
 
Anyone familiar with the Wii U Trade In Offer they had? I was given a $50 promotional credit to use on eligible PS3 and 360 bundles. The 250GB PS3 that will sell for $200 was not listed.

Does anyone know if it'll work? I'm a little disappointed now... a little.
 
For anybody that locked in the Blops TIV it's $15 new @ Target for BF sales. Not sure if the DPCI is the same between the vanilla version and the DLC bundle but the vanilla version I found at Target which has the DPCI: 207-24-0391. Note that they both have different UPC's so you need the vanilla version.
 
[quote name='Donut2922']For anybody that locked in the Blops TIV it's $15 new @ Target for BF sales. Not sure if the DPCI is the same between the vanilla version and the DLC bundle but the vanilla version I found at Target which has the DPCI: 207-24-0391. Note that they both have different UPC's so you need the vanilla version.[/QUOTE]

Thanks for the update, they are also $19.99 @ gs and b2g1 free. Basically $36 for a pair and a 3rd game. I got Fallout NV Ultimate/goty as the free game (or in comparison to your deal $6 game) ;) I was able to rturn/rebuy with my old recipt as I already sent off my blops to amazon!
 
[quote name='cheaphuck']Question: If you ship your package late do they automatically decline it?[/QUOTE]

recently they may have become hardasses about it. Jury's out until more folks try.
 
[quote name='cheaphuck']Question: If you ship your package late do they automatically decline it?[/QUOTE]


Depend on how late, and where are u located

I live in KY and the trade in center is about 1 hour from me. so i can send my package 2 to 3 days late and still arrive the same time as people ship from the west coast.

But i have never have one got decline tho because of late.
 
[quote name='ckc4043']How many do you trade?[/QUOTE]Two, since he said "copies" and the most you can trade in of anything in a given year to Amazon is two.
 
[quote name='ckc4043']By the way, can I open another amazon account to trade in two more copies?[/QUOTE]I wouldn't, since it'd be too risky.
 
Playmobil: Circus Wii Trades in fo $14.95 currently and is $4.99 used at Gamestop.

also Trion Cube DS trades for $15.55(10.90 cart only) and is $1.99 used at gamestop if you can find it.

Petz Horseshoe Ranch DS and Disney sing it Family Hits Wii are also positive flips if you can find them.
 
[quote name='r00kie']Playmobil: Circus Wii Trades in fo $14.95 currently and is $4.99 used at Gamestop.

also Trion Cube DS trades for $15.55(10.90 cart only) and is $1.99 used at gamestop if you can find it.

Petz Horseshoe Ranch DS and Disney sing it Family Hits Wii are also positive flips if you can find them.[/QUOTE]Thanks for pointing these out. I locked in 2-copy trades for Playmobil: Circus and for the game-only and bundle listings of Disney Sing It - Family Hits. I wish I could find Trion Cube in my area, but alas. :cry:

Also, Petz Horseshoe Ranch is only a positive flip if you can find a used copy in complete condition, which has practically 0% chance of happening for a shovelware DS title.
 
It works as a 6th game with GS's wii/ds mix and match promotion that I cant find on their site anymore...I could have sworn that went til the 16th.
 
[quote name='r00kie']Playmobil: Circus Wii Trades in fo $14.95 currently and is $4.99 used at Gamestop.

also Trion Cube DS trades for $15.55(10.90 cart only) and is $1.99 used at gamestop if you can find it.

Petz Horseshoe Ranch DS and Disney sing it Family Hits Wii are also positive flips if you can find them.[/QUOTE]
Thanks! I will check out at my local gamestop later today.
 
locked in 2 Skyward Sword's at $19 a piece...nice little profit over the $9.97 I paid for em at Sears yesterday. Will come in handy as I finish up Christmas shopping!
 
[quote name='3kingdoms']"Not for individual resale" Saids ymmv but I will give it a shot. Success rate?[/QUOTE]

ive always gotten them rejected, probably tried about 3 different times
 
[quote name='edson13']ive always gotten them rejected, probably tried about 3 different times[/QUOTE]

This is terrible news...
 
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