Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
Click to expand...
Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
----------------------------------------------------------------------

GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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FYI regarding the $20 promo:

My trade-in for Ni No Kuni ($32.95) and the $20 promo credit posted to my account yesterday. However, when I tried to order an item, the $20 did not show up (the $32.95 did). When I switched to a video game, the $20 showed up, so their system obviously thinks the promo applies only to video game items. That contradicts what four different Amazon reps have told me, however. I ended up having to call Amazon - twice - to get the $20 credit on my order but I did get it in the end. Actually, the second rep had to do a manual price adjustment on my item to push it through. So a bit of a hassle but worth it.

$53 credit for a game + return shipping, for a game I played for over 125 hours? Yeah, that's a good deal.
 
[quote name='Tabe']FYI regarding the $20 promo:

My trade-in for Ni No Kuni ($32.95) and the $20 promo credit posted to my account yesterday. However, when I tried to order an item, the $20 did not show up (the $32.95 did). When I switched to a video game, the $20 showed up, so their system obviously thinks the promo applies only to video game items. That contradicts what four different Amazon reps have told me, however. I ended up having to call Amazon - twice - to get the $20 credit on my order but I did get it in the end. Actually, the second rep had to do a manual price adjustment on my item to push it through. So a bit of a hassle but worth it.

$53 credit for a game + return shipping, for a game I played for over 125 hours? Yeah, that's a good deal.[/QUOTE]

Amazon checkout system is correct, the credit was only supposed to be usable on "video games, consoles or accessories"
http://www.amazon.com/gp/feature.html/?ie=UTF8&docId=1001102761
 
[quote name='Tabe']FYI regarding the $20 promo:

My trade-in for Ni No Kuni ($32.95) and the $20 promo credit posted to my account yesterday. However, when I tried to order an item, the $20 did not show up (the $32.95 did). When I switched to a video game, the $20 showed up, so their system obviously thinks the promo applies only to video game items. That contradicts what four different Amazon reps have told me, however. I ended up having to call Amazon - twice - to get the $20 credit on my order but I did get it in the end. Actually, the second rep had to do a manual price adjustment on my item to push it through. So a bit of a hassle but worth it.

$53 credit for a game + return shipping, for a game I played for over 125 hours? Yeah, that's a good deal.[/QUOTE]

Actually, the terms for the $20 promo clearly stated that it would be for video game purchases only. Apparently the 4 reps you cite were all wrong or mis-informed. Just wanted to put this up so more people don't experience your frustration.

edit: man, I'm slow.
 
[quote name='Tabe']FYI regarding the $20 promo:

My trade-in for Ni No Kuni ($32.95) and the $20 promo credit posted to my account yesterday. However, when I tried to order an item, the $20 did not show up (the $32.95 did). When I switched to a video game, the $20 showed up, so their system obviously thinks the promo applies only to video game items. That contradicts what four different Amazon reps have told me, however. I ended up having to call Amazon - twice - to get the $20 credit on my order but I did get it in the end. Actually, the second rep had to do a manual price adjustment on my item to push it through. So a bit of a hassle but worth it.

$53 credit for a game + return shipping, for a game I played for over 125 hours? Yeah, that's a good deal.[/QUOTE]

so you get a "free" $20 off your order? unless they removed the $20 gaming credit from your account as well
 
As a heads-up to the people who locked-in the $14.15 TIV for the original Tomb Raider on PS1, the UPC that matches up with the right page is the one on the GH version, not the standard/black-label version.
 
[quote name='mask.air.raid']I ordered a copy of Tomb Raider to trade. I wonder what I'll get.[/QUOTE]I ordered two and got both kinds (one GH, one black-label). I think I'll just send the black-label one in disc-only or take out the package art with the UPC, since I'll still profit from the Acceptable value. Unlike my Injustice situation, I doubt a sticky note would prevent an "Incorrect Item" rejection reason when the UPC for the black-label version clearly results in this page, which has no trade-in option. :roll:
 
[quote name='Vigilante']As a heads-up to the people who locked-in the $14.15 TIV for the original Tomb Raider on PS1, the UPC that matches up with the right page is the one on the GH version, not the standard/black-label version.[/QUOTE]

Crap...
 
[quote name='Donut2922']Crap...[/QUOTE]FYI, the Acceptable value was $9.90 at that time and there's no visible difference between the game discs for the GH and black-label versions. I don't mind taking the reduced amount, but obviously I can't speak for others.
 
[quote name='Gamer SDP']so you get a "free" $20 off your order? unless they removed the $20 gaming credit from your account as well[/QUOTE]

I'm guessing he got $20 off whatever non-game thing he ordered and still has the $20 bonus credit on video game on his account. I don't know why he would think the credit was supposed to work on anything else - that was pretty clear up front, no matter what any Amazon rep might have told him.
 
[quote name='mask.air.raid']My option is to return.[/QUOTE]Yeah, there's that factor, as well. I only specified "Return" for one of the copies (made separate trades), so I'll send in the "worse" copy with the packing slip that has "Downgrade" chosen.
 
I just got my God of War Saga back from them that got rejected for having no manual, and now the case it cracked where it opens, and refuses to shut on one side. Gotta love amazon. Now if I send it back in, they'll refuse on the basis that the case is cracked. I think I'll just stick to buying stuff from them; not trading in.
 
[quote name='ThusSpokeZarathustra']I just got my God of War Saga back from them that got rejected for having no manual, and now the case it cracked where it opens, and refuses to shut on one side. Gotta love amazon. Now if I send it back in, they'll refuse on the basis that the case is cracked. I think I'll just stick to buying stuff from them; not trading in.[/QUOTE]

Always, always, throw in a note that explains any reason that you could see why they would reject it. If like new requires a manual, but the game doesn't come with one, tell them. Leave as little room for an incorrect rejection as possible.
 
[quote name='coopscohen']If you buy something with promo credit and then cancel the order, is that correct that you lose your promo credit? [/QUOTE]
Nope, you get the promo credit back on your account. Tested and verified.
 
[quote name='coopscohen']If you buy something with promo credit and then cancel the order, is that correct that you lose your promo credit?[/QUOTE]

[quote name='Guerrilla']Nope, you get the promo credit back on your account. Tested and verified.[/QUOTE]

Funny enough, I did end up cancelling my order and I had to contact customer service because I didn't get it back. It was with a little resistance though. The rep said that promo credit is like using a coupon at the store. You just get back what you paid when you make a return. She did eventually add it back saying she would make an exception.
 
[quote name='ThusSpokeZarathustra']I just got my God of War Saga back from them that got rejected for having no manual, and now the case it cracked where it opens, and refuses to shut on one side. Gotta love amazon. Now if I send it back in, they'll refuse on the basis that the case is cracked. I think I'll just stick to buying stuff from them; not trading in.[/QUOTE]

Contact customer service to tell them what happened. When I traded the first time, my stuff got rejected and it returned dirty and scratched. It was a small amount of credit, so they just gave me the credit for the games. They should know what's happening with their inspections.

[quote name='coopscohen']Funny enough, I did end up cancelling my order and I had to contact customer service because I didn't get it back. It was with a little resistance though. The rep said that promo credit is like using a coupon at the store. You just get back what you paid when you make a return. She did eventually add it back saying she would make an exception.[/QUOTE]

It really is like a coupon. It's a deduction rather than a credit in the traditional sense.
 
[quote name='coopscohen']Funny enough, I did end up cancelling my order and I had to contact customer service because I didn't get it back. It was with a little resistance though. The rep said that promo credit is like using a coupon at the store. You just get back what you paid when you make a return. She did eventually add it back saying she would make an exception.[/QUOTE]
That's... quite strange. I've checked mine every few days and it's still there.
 
[quote name='dorkyden']they have accepted y trade in and i got the TIV in my acct. however i didnt get the $20 promo bonus yet. is that normal?[/QUOTE]

I'm still waiting on my sons account to get the credit
 
[quote name='mask.air.raid']Contact customer service to tell them what happened. When I traded the first time, my stuff got rejected and it returned dirty and scratched. It was a small amount of credit, so they just gave me the credit for the games. They should know what's happening with their inspections.



It really is like a coupon. It's a deduction rather than a credit in the traditional sense.[/QUOTE]

I got it earlier this afternoon though... Is it too late to call about it? It's been a whole day, practically.
 
I contacted them after I picked up my mail and I saw what happened and that was like maybe past 3 or 4 in the afternoon. It doesn't really matter because they don't know when you opened the package.
 
How exactly should I phrase this conversation. Like for example, if I'm like "Hi, I traded in a game and it got sent back to me, I opened the package and the case was cracked and won't close." What if they're just like "Okay?"
 
Alright so I finally got my Slycooper Thieves in Time back. It got rejected for being "wrong item". I check the UPC# in the back which says 711719982470. The EAN they have on their trade-in site is 07117199824725. Could this be the reason for the rejection? When I type in the UPC# I have on the back of my game, it pops up the right game. Not sure what's going on. I guess I'll send it back in anyways.
 
You: Hello. I recently sent a game for the trade-in and it was in the correct condition, but I selected the option to have it returned to me so that it wouldn't just be deemed to be in a worse condition and I wouldn't get much less for it.

CS: Hello. This is (Name with heavy consonant sounds).

*Awkward pause*

CS: So what is the problem?

You: I traded in God of War Saga, which does not have a manual and it was in great condition. I figured that I would get my full credit, but I checked my mail and I open a package that has my game in it. It was returned for a missing manual. The worst part is that it got damaged. I sent it in great condition and now it's trashed.

CS: I'm very sorry about that. You can resubmit your item to be traded by using this link: (generic trade-in link)

You: No. It got damaged and it wouldn't even be accepted now. What can I do? I took the time to send it and now it's in terrible condition, so I can't do anything with it. I just wanted to trade it but now I can't and I'm stuck with a broken case.

How does Amazon do the inspection? This doesn't look right.



Then just keep asking about the process and tell them that it's not good. Then you may want to demand that something be done about this absurd process because it's just damaging merchandise for no reason. Missing manual? It had no manual!

You get the idea. Just take it slow and get into the flow.
 
Going to be sending in a few of the games I just don't play any more. Never done this with Amazon, but everything has the case/artwork/manual, so I don't anticipate any problems.

Is the extra $20 credit promo thingy still going on? Or did I pick a poor time to do this?
 
[quote name='Gumshoe']Going to be sending in a few of the games I just don't play any more. Never done this with Amazon, but everything has the case/artwork/manual, so I don't anticipate any problems.

Is the extra $20 credit promo thingy still going on? Or did I pick a poor time to do this?[/QUOTE]

Ended on 4/27, sorry.
 
[quote name='ThusSpokeZarathustra']This is awesome. :D I'm going to say all of that, almost exactly word for word. Thank you so much! I'm going to give them a call now. I'll let you know how it goes.[/QUOTE]

Good. I hope that works. Some representatives don't want to budge.
 
[quote name='mask.air.raid']You: Hello. I recently sent a game for the trade-in and it was in the correct condition, but I selected the option to have it returned to me so that it wouldn't just be deemed to be in a worse condition and I wouldn't get much less for it.

CS: Hello. This is (Name with heavy consonant sounds).

*Awkward pause*

CS: So what is the problem?

You: I traded in God of War Saga, which does not have a manual and it was in great condition. I figured that I would get my full credit, but I checked my mail and I open a package that has my game in it. It was returned for a missing manual. The worst part is that it got damaged. I sent it in great condition and now it's trashed.

CS: I'm very sorry about that. You can resubmit your item to be traded by using this link: (generic trade-in link)

You: No. It got damaged and it wouldn't even be accepted now. What can I do? I took the time to send it and now it's in terrible condition, so I can't do anything with it. I just wanted to trade it but now I can't and I'm stuck with a broken case.

How does Amazon do the inspection? This doesn't look right.



Then just keep asking about the process and tell them that it's not good. Then you may want to demand that something be done about this absurd process because it's just damaging merchandise for no reason. Missing manual? It had no manual!

You get the idea. Just take it slow and get into the flow.[/QUOTE]


anyone else read the CS rep in a paki voice in your head
 
[quote name='mask.air.raid']Good. I hope that works. Some representatives don't want to budge.[/QUOTE]

You are the BEST. They issued me the full trade in amount without even asking to see pictures of it. It was really simple, really. Now I have the trade in credit AND get to keep the game. I didn't finish God of War 2 or 3 but I wanted to jump on the trade in credit thing while it was still going, and it was the only thing I could bear to part with. Now I can keep GoW and get Tomb Raider. Thank you so much. :D
 
[quote name='pedrobeara']I'm still waiting on my sons account to get the credit[/QUOTE]

well i ended up using the amazon chat. it took a while (long pauses on her end) but i was just surfing so whatever. at the end she gave me a $20 credit thats good for anything, not just video game, where the amazon is the seller as a "one time exception" it was clear that i qualified for it but i didnt feel like correcting her.
 
[quote name='ThusSpokeZarathustra']You are the BEST. They issued me the full trade in amount without even asking to see pictures of it. It was really simple, really. Now I have the trade in credit AND get to keep the game. I didn't finish God of War 2 or 3 but I wanted to jump on the trade in credit thing while it was still going, and it was the only thing I could bear to part with. Now I can keep GoW and get Tomb Raider. Thank you so much. :D[/QUOTE]

You're welcome. I'm glad it worked as well as it did.
 
So I guess I'm going to trade in an "old" hori 360 fight stick... They're offering a fair amount for it. (70 bucks.)

Its pretty much collecting dust so it seem like a good trade for me but I was wondering if this was one of those odd never going to be accepted items.

Link: http://www.amazon.com/Xbox360-Fighting-Stick-EX-Xbox-360/dp/B0018OCJ5Q/ref=trdrt_list_asin

Also I'm thinking of taken a number of photos in case its damaged. Anyone have any thoughts? (Also I'm not seeing a price on these anywhere outside of the 3rd party seller on Amazon. Anyone know what its worth?)
 
[quote name='mask.air.raid']You can maybe watch how this one goes.[/QUOTE]

Awesome find. I looked but didn't find one on eBay... (and I keyword searched many of those terms so I'm not sure how I didn't find it.)
 
[quote name='INMATEofARKHAM']So I guess I'm going to trade in an "old" hori 360 fight stick... They're offering a fair amount for it. (70 bucks.)

Its pretty much collecting dust so it seem like a good trade for me but I was wondering if this was one of those odd never going to be accepted items.

Link: http://www.amazon.com/Xbox360-Fighting-Stick-EX-Xbox-360/dp/B0018OCJ5Q/ref=trdrt_list_asin

Also I'm thinking of taken a number of photos in case its damaged. Anyone have any thoughts? (Also I'm not seeing a price on these anywhere outside of the 3rd party seller on Amazon. Anyone know what its worth?)[/QUOTE]

http://www.ebay.com/csc/i.html?_fro...ul+calibur+hori&LH_Complete=1&LH_Sold=1&rt=nc
 
Ive always hesitated to trade in some of the bigger items..

I also noticed today LIPS for 360 trade in is $30. I'm betting that its with mics though. What would happen if i send game only?
 
There is a chance they will accept it. I sent in a game last year that was only sold with a microphone so I submitted it as acceptable with just the game. Not only was it accepted, it was revised to good.
 
[quote name='guyver2077']Ive always hesitated to trade in some of the bigger items..

I also noticed today LIPS for 360 trade in is $30. I'm betting that its with mics though. What would happen if i send game only?[/QUOTE]

Looks like I may need to try to sell my new/sealed/complete copies. When I saw your post, I was thinking "great, they are worth something, I can trade them in", but the prices they are listed for, even used and incomplete, are crazy high. Anyone know if this is actually sought after (complete), or if the prices listed are just fiction?
 
FYI, thought the $20 promo bonus could be attached to a VG guide, but doesn't seem to work. Sorry if it's been noted earlier. Would have been nice to use it on the Skyrim Legendary guide.
 
[quote name='YoshiFan1']There is a chance they will accept it. I sent in a game last year that was only sold with a microphone so I submitted it as acceptable with just the game. Not only was it accepted, it was revised to good.[/QUOTE]

thanks. might give it a shot.. not doing anything with game anyways

edit- went down to $13.00
 
[quote name='guessed']Looks like I may need to try to sell my new/sealed/complete copies. When I saw your post, I was thinking "great, they are worth something, I can trade them in", but the prices they are listed for, even used and incomplete, are crazy high. Anyone know if this is actually sought after (complete), or if the prices listed are just fiction?[/QUOTE]

Not too long ago I was able to sell a Lips w/ mic bundle I got on Target clearance for about $60. A quick peek at ebay shows some staying power for the value on it.
 
awesome they just accepted my tomb raider for 34. i waited 2 weeks and thought it was too late and the tiv plummeted. woot. ill pick it up again black friday maybe.
 
I can't find the old thread to check if it was already answered, but does anyone know if that $20 credit promotion that ended a month or so ago can be split among multiple orders or if any excess is just wasted on orders less than $20. Also, if it can be used for digital games?
 
[quote name='Spoit']I can't find the old thread to check if it was already answered, but does anyone know if that $20 credit promotion that ended a month or so ago can be split among multiple orders or if any excess is just wasted on orders less than $20. Also, if it can be used for digital games?[/QUOTE]

1.Yes it can. 2. I don't know.
 
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