Do you mean your cart shows "Earn for next order 20,000 points" when you added one of the games?
When I go to my cart with New Leaf in it the thing says that I'm earning $20.30 towards another purchase.
Exactly! I'm that guy, and that's precisely why I DIDN'T go through with my order ONLINE. I knew it would be a total hassle to get this sorted out with SYWR CS afterwards.
you and your stupid untrained employees. Went to pick my order up and had no idea what they were doing so they somehow managed to cancel my online order and just ring out my held items. So now I'm only supposed to be getting $10 worth of points, have two coupons wasted, have to go back and return the games, no money in my bank account to order another set, and in the end no games and no points.
Really? So when you bought the games in-store after having your online order cancelled, they just gave you the $5 SYWR (as advertised) for each game? I guess this means that they must've fixed the glitch. It's a good thing I got there last night, as I was able to get much more in bonus points with my in-store purchase. The cashier even noticed it and she was like "hmm... that's weird... they gave you that many bonus points?!" I just smiled back at her. LOL!Hey Kmart,
It may take a while and several calls. Don't let them give you the "someone will get back to you within 30 days" crap. I haven't started bothering them yet for this but I had a much larger points discrepancy for a valid offer a while back and it took several phone calls to get someone who seemed willing to do anything.
Unfortunately, my work schedule makes it difficult to make these types of calls. I'm out of the house 7:30AM until 6:00PM and hate making calls on the train (don't wanna bother people). I guess I'll have to see if they have weekend hours.
Hot damn! LOL. I'm not laughing at you, but at Kmart/Sears' incompetence. And they wonder why no one wants to step into their shitty stores. I'd give customer service a call. Can't see how they wouldn't fix this. Call the rewards people, which is a completely separate thing.Hey Kmart,
Their call hours are actually decent. They're still open now.
Don't get your hopes up. They are almost always completely useless.
No. The negative points are only shown as what WILL be earned that could then be spent towards a FUTURE purchase if I should go through with this order. When I add either AC: NL, DKCR, or LEGO - CU to my cart, it shows that I'll be earning a huge negative bonus point figure, (- 250,000) if I go through with this purchase. So far, this has discouraged me from placing an order online. But I was able to buy these games in-store and got some nice POSITIVE bonus points, although it wasn't as much as 20K for each game.
Which email?
The "points will post in X days" excuse is CSR's first line of defense to get a customer off the phone. Outside of a few exceptions points should post immediately on purchases. May differe on in-store pick up orders though.
I contacted them through the SYW website. Go to http://www.shopyourway.com/, click the "contact us" button in the lower right, and then click the Support tab. I don't know if it mattered, but I did not rate them.
If you're asking about the negative point bonus that K-mart.com shows me, basically it breaks down as follows.
Thanks for bringing this up since I was ready to return the game that didn't have the $20 bonus applied. I contacted them at the SYWR site and sure enough they fixed it without any fuss.
