March 25th 2010
Dear valued customer,
We are contacting you directly to inform you of a pricing error that occurred on March 24th on your futureshop.ca pre-order of the Lord of the RingsTrilogy (Blu-ray) New,,WebID: M2175972.
There was a pricing error and you were charged $18.99 for your purchase instead of the correct price $49.99. This error was fixed immediately once we became aware of it.
We have faced these situations before and always look to our guiding principles to help us make good decisions. We take the trust you have placed in us as your online electronics store very seriously and strive to balance both the financial viability of the business with doing everything we can to provide excellent customer service.
We will honor the $18.99 price point for one unit to all customers who placed an order while the incorrect price was displayed on the site. For your particular order, multiple units were ordered at the incorrect price, the order will be cancelled and you will receive notification via email. Please place a new order for one unit on futureshop.ca and insert the eCertificate provided below to obtain the discounted price.
Your eCertificate code is:
XXXXXXXXXXXXXXXX ($31 Promotional Credit)
How do I use my eCertificate code?
If you have received an eCertificate code from futureshop.ca, you can enter the code on the Cart page or the Review & Payment page during checkout.
IMPORTANT: eCertificate codes are easy to use for your online purchases, however you must have an account and a valid credit card* to redeem them. Simply enter the code when you add items to your cart.
*Your credit card will be charged only if the total amount of your purchase exceeds the total value of your eCertificate.
We sincerely apologize for any inconvenience this may have caused. You should receive your unit at $18.99 plus applicable taxes and fees as soon as product is released.
Enjoy the movie and thank you again for your patience and continued loyalty to futureshop.ca.
Sincerely,
The Future Shop team