Just thought I'd post this email I got from Capcom:
To our loyal Capcom Store customers:
Capcom would like to sincerely apologize for the confusion and troubles caused by the recent shortage of Phoenix Wright: Ace Attorney: Trials &
Tribulations in our online store. Please accept our deepest apology; We were caught off-guard by the strong fan reaction to our offer and stumbled.
We are taking this very seriously and promise that we will not have issues like this going forward.
Our pre-order total for Phoenix Wright: Ace Attorney: Trials & Tribulations was more than double our pre-sale estimates. We found similar enthusiasm
for the game throughout our retail partners which immediately created a shortage of the product. As a result, many of our loyal online customers did
not receive the game until a month after it was released. We also offered a Phoenix Wright plush toy to all those who pre-ordered the game. Some of
you did not receive the plush toy when the game finally did arrive.
We want to do what we can to remedy this situation. We have more Phoenix Wright plush toys in our warehouse now and all customers who placed their
order before 10/23, but did not receive the Phoenix Wright plush, will be receiving one in a few days. Also, we are extending our Thank You coupon
to the end of December in the hopes that it will, in a small way, thank you all for your patience, loyalty and understanding.
Please use coupon code PWthanksyou in the Capcom store at checkout for 10% off of you entire purchase through 12/31/2007. We apologize again for the
inconvenience.
Sincerely,
Darin Johnston
Customer Support & eCommerce Manager
Capcom Entertainment, Inc.