Well, I just got my copy of ME2. I redeemed a code back in Feb., but it was under a new EA account that I made, which I realize I didn't have to make.
So, I lost my recon hood. However, I got everything in order by deleting my bioware account and creating a new one with the correct email address.
If anyone has a code they would like to PM me to help me get back the item I lost, I would appreciate it.