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Agent Ricardo L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: whooo finally
Agent Ricardo L: While I look over your ticket information, may I have your first name please?
You: Edward (might be in the system as Ed)
Agent Ricardo L: Thank you Edward. You want to remove your token correct?
You: noooo
You: I just got it in the mail
You: And it keeps telling me the one-time password is invalid
You: tried it over the weekend a few times, doesn't work
Agent Ricardo L: oh okay..have you registered your token yet?
You: I keep trying and it tells me it's invalid. The SE account site says my answers to my secret questions are incorrect, too.
You: Had a misrable time trying to get ahold of SE support
You: kept closing my email tickets, then told me they couldn't help me via email
You: Sat in the chat queue for an hour in a half yesterday before my internet disconnected. Send back to end of queue. 2 hours in queue today
Agent Ricardo L: so what is the first thing u did when you got the token?
You: read the instructions. then went to the site
You: (on the instructions)
You: intially, the token did not display a password at all
You: it worked after a day or so
You: but then I go to register it, and the site keeps telling me it's invalid
Agent Ricardo L: whats your square enix id?
You:
You: do you need the token's serial number?
Agent Ricardo L: go ahead and try to log in with out using the token please
You: Ok - but I've been able to do that all along
You: I've logged in I think
Agent Ricardo L: So you are logged in?
You: to the actual game or my account on the site?
Agent Ricardo L: account
You: yes
Agent Ricardo L: okay. you never registered the token. now you can register it.
Agent Ricardo L: anything else i can do for you?
You: wait lemme make sure I can register it. and is there any way to reset my secret questions?
Agent Ricardo L: you can only do it through there.
Agent Ricardo L: Unfortunately i cant wait
Agent Ricardo L: since i have others i need to help
You: I waited 2 hours here
Agent Ricardo L: I understand, but other have as well
Agent Ricardo L: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: are you the only agent?
Agent Ricardo L has disconnected.