SUCCESS!!!!!
Response (BLOCKBUSTER Online)06/09/2007 11:05 AM
Hello Malik,
Thank you for contacting Blockbuster Online Customer Care.
Great news! I have refunded your account $10.76. I hope I was able to assist you with your concern today, Malik. Please allow up to 3-5 business days for the refund to post to your account.
I recognize first impressions are everything, but we would love the opportunity to make it right and give you a great experience. I hope you choose to give us a second chance as we would love to have you on board.
I don't want to lose you as a customer, so I'd like to offer you some other plans I think you might be interested in:
2 at-a-time, unlimited rentals plus one e-coupon good for free in-store movie rentals for only $14.99 plus tax per month. If you agree to try it today, we'll give you 50% off the first two months!
1 at-a-time, unlimited rentals plus one e-coupon (2-day rentals not included) good for free in-store movie rentals for only $9.99 plus tax per month. If you agree to try it today, we'll give you 50% off the first two months!
If any of these plans interest you, please let me know and I'll reactivate your account with the new subscription starting on your next billing cycle. If not, then I'm sorry to see you go and hope you reconsider in the future!
If I can offer any assistance so that you may continue to enjoy our unique and exciting services, I will gladly do so. Have a great day, Malik.
Sincerely,
Josweeh
Customer Care Associate
Blockbuster Online