I've used yourfree360games a few times now for games, but this is the first time I've had any trouble. I ordered Prince of Persia, but for some reason they sent me 4000 Microsoft Points instead. I filed a support ticket, but I think they have been just leading me on. Every time they respond, they close the ticket without actually doing anything, and then they tell me to expect a follow up in the next couple days, which never happens. For those that have returned things to amazon, did you have to wait for anything from Trainn, or did you just return it directly to amazon and receive a credit? I was hoping to receive a game since the points are only $50.
Here is the ticket, it should be pretty evident who is talking.
Dialog
Question:
I ordered Prince of Persia (Order #XXXXXX), but today in the mail I received 4000 XBOX Live Points from Transcendent Innovations (Amazon Order ID XXX-XXXXXXX-XXXXXX).
Date: 2008-12-05
Response 1:
I am sorry to hear of the order mix-up. Please allow me to forward the information to the necessary department and they will be able to look into this and assist you further. As soon as they have, they will contact you via this ticket with additional information.
Answered by: Client
Date: 2008-12-07
Time: 23:58:59
Response 2:
The ticket shows as closed, but I haven't heard anything more since the first repsonse.
Answered by: Client
Date: 2008-12-14
Time: 04:27:33
Response 3:
I apologize for the delay. We have setup a return exchange with Amazon for your order. We are now simply waiting for the return documents to be provided to us by them at which time we will forward them to you.
You should expect to receive those documents via email within the next 24 hours.
Answered by: Client
Date: 2008-12-16
Time: 23:47:46
Response 4:
I haven't received the return documents via email.
Answered by: Client
Date: 2008-12-23
Time: 02:40:30
Response 5:
I apologize for the delay. Please allow to file a follow-up request and they should be in contact with you by Monday.
Answered by: Client
Date: 2008-12-26
Time: 21:35:32