"Unfortunately, we were unable to manually verify the sign-up as you did not provide us with sufficient information.
In order to process a missing credit request for the Keen offer, we must receive the full deposit confirmation email with full headers. For information on what the headers are and how to obtain them, you may visit the links below.
http://www.rochester.edu/its/email/spam/headers.html
http://mail.google.com/support/bin/answer.py?answer=22454&topic=43
You may submit the deposit confirmation email and email headers by replying to this message with them. Upon receiving that information, we will attempt to manually confirm the sign-up and credit your account."