[quote name='ebman2001']as a store manager of a gamestop/eb games i have to say this, listen im tired of hearing this crap, and ill spell it out for you guys right now so you have no more confusion of our policies.......ON NEW GAMES its 30 day return policy UNOPENED, 7 days to exchange it for the same game OPENED if defective.....the so called used persona that you speak of has never been played, simply put in an envelope or plastic jewel case (depending on the store), and put with the other "gutted" new games, hasn't been tampered with or missing any items....when we sell the last copy of a game we reverse the process, my store in particular will ask if you want it shrink wrapped or "stickered" shut to indicate its sealed for you in case its a gift.........if you want the game sealed up so badly then either A) reserve so its set off to the side for you or B) don't shop at my store cause honestly you people that think there hot shit and have to have there game sealed can go spend more money on your games and not get the gaming experience that we try to offer our customers
Sorry to be blunt but i had an asshole customer like him come in just this weekend not wanting to buy a used game wanted the new one, so i sold him the new one, he comes back an hour later telling me i sold him a used and charged him full price, after explaining it to him and not wanting to deal with a person that thinks he's better than everyone else i gave him his money back and explained to him again how it works with our stores, he just reinterated on how its used, guys, its open thats all it is, shrink wrap taken off.....and you wanna know whats funny, we sometimes get games shipped to us direct from the vendor (thats the guys that make the games) shrink wrapped as if we did it, when we didn't
And ill admit, we offer a policy to "check out" games at our stores, but if the employee returns it in unsellable condition they are required to buy the game then and there or basically be terminatted[/QUOTE] I understand that, but the manual is ripped and the disk has several fingerprints.
If you buy a new sealed game and the manual is ripped and the disk is all oily, would you get pissed? I know I should have checked before leaving but honestly what kind of shady business tactics are they pulling ? Its this kind of bullshit that makes me want to avoid gamestop and Eb.
I already filed a complaint on
www.tellgamestop.com Gonna call up corporate tommorrow and hopefully the manager gets fired, 3 of my friends have already had bad experiences with the SAME manager. 4th complaint on this manager to corporate.