[quote name='Serpentor']I have to say, the service is deteriorating... My last order messed up bad, ordered a used hardcover and got a paperback! Not only it's the wrong format, the paperback is so dirty (shocked me). I got credits back (shipping too), but only the promo credit, i.e. $1
( That's like buying two at used price and get nothing else, stupid right?[/QUOTE]
It's not really the service that has gone down.
Hastings always had an issue keeping consistency with the quality of everything they sell used because most are trade-ins and each store has a different demand of what they are willing to take in.
And Hastings also officially changed their "100% Guaranteed" policy, to actually reflect that quality and completeness is no longer any of their worry and you can go @#$% yourself if you don't like it.
"Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used movies, video games and CDs."
So pretty much people can bitch and moan all they want about the not getting complete stuff anymore, and now Hastings actually has it written into their policy to reflect that as well, so they can just say no if you don't get the quality or completeness that was desired.
I still shop with them once in awhile, but they just aren't like the way they used to be, which was pretty good since the "100% Guaranteed", truly was 100% satisfaction too.
First they raised shipping costs, now this.
Just a total crap shoot.