[quote name='GLOCKGLOCK']Does anyone from Goozex read this forum? I received a message from Goozex last week saying my account had been put on hold. Since I had never received negative feedback during my 2 years using the site and I had not been active in many trades recently I was at a loss as to what was going on. I figured it might have been because I had some offers timeout recently as I re-organized my collection to determine what I was still willing to trade.
So I responded to
[email protected] with the required info asking them to reactivate my account and they replied back that my account was frozen due to "suspicious trading activity" and that "Illegitimate trades violate the Goozex Terms of Use and are not tolerated. We cannot reactivate your account until we have a complete understanding of this activity."
Now I'm really confused as I have never had an issue with trading/selling on goozex or any of the other sites I use (CAG, ebay, GameTZ, etc). I responded to this email last week and attempted to follow up again today but have not heard anything back.
Hsa anyone here run into something like this? Anyone I can contact from Goozex on here or direct? This feels like a bad April fools joke and I'm just left to wonder what the hell is going on.[/QUOTE]
[quote name='shieryda']Hey GLOCK, your issue sounds like it should be communicated with a live person. But, I can't seem to find a customer service phone number for you.[/QUOTE]
Yea, I was actually just about to come in here and post an update on things.
I emailed customer service again last Tuesday in an attempt to try to get my account re-activated. They responded to me the next day and said that they "made a one-time exception and reactivated my account". They did not give me any additional information.
I have to say that while I am happy to have my account back, I'm not too pleased with this entire situation. For now I have just decided to put all my offers on hold and use up the points I have. I am not sure that I will continue to use Goozex much in the future once I blow through my current points. I don't really feel good about stockpiling points and using a service if they are going to flake out and threaten to ban me for no reason whatsoever.
If you or anyone else does have a phone number where I could talk to a live person, I'd appreciate it. Otherwise I will just send another message to their customer support email and try to get some answers.