I've been on SERO for a year and will probably switch when my contract's up (another year). I hate Sprint. They have the absolute worst customer service, from two instances.
The first is when they sent me the wrong phone. After jumping through all their ridiculous hopes to get return authorization (which has to be done on the phone with their corprorate office) they gave me the address of the store I had to return it to. It wasn't even the closest store, it was pretty far, but my return authorization specified that store, so I went to it. After getting there I had to wait an hour and a half to talk to somebody. Then they told me that they only return phones purchased from them. They were pretty rude about the whole ordeal, but I finally convinced them to call the Sprint CS number on my authorization, and they begrudgingly accepted the exchange. I switched the Samsung Upstage (crappy phone) for a Motorola Q (crappy phone).
The second is when the Q broke. It was very obviously a software issue -- it would begin to boot, and then on the Sprint screen, flicker and reboot itself. I went to a Sprint corporate-owned Store (sort of far), again waited for about an hour before talking to anybody, then in about 20 seconds was told that I have to go through Motorola. I argued for a while, explaining that it was a software problem and that Motorola doesn't do the software. They argued for a while, and eventually, after he told me to leave and I refused, threatened to call the cops. When I got home and called Motorola, they told me to call Sprint. After an hour or so of arguing on the phone, they gave me the email of someone else at Sprint. I emailed them, explaining everything, and they authorized repair at the Sprint store that had kicked me out two days prior.
Outside of insurance companies, I don't think I've ever been so frustrated with a service I've paid for. It's cheap, sure, but not worth it.
[quote name='BustaUppa']Wow, this is pretty enticing. Is the unlimited texting only a Sprint-to-Sprint thing (a la Verizon's "In" txting) or is it universal? And unlimited web too??? Wow.[/QUOTE]
The unlimited text is to anyone on any network, and the unlimited data includes web surfing.