Just for a follow-up:
Maria turned out to not be so great after all, because she never called me back. I waited around the house last night for a couple of hours around the time she said she would call, and nothing. I know, I probably should have gotten her number or a way to contact her, but I was so ready to get off the phone the night before I didn't think about it.
So after I gave up waiting on her & went to leave, I noticed there was a box outside my door. Guess what? It's the Q9c, that they told me was discontinued. But there's no phone number in it - if you check to see what the number is, it starts with 6 zeros - I have a feeling that's not a valid number.
I didn't want to fight with them last night, so I didn't call them until this morning. The first guy I get on the phone tells me that since the order with the Q9c was canceled, that I'll have to send that phone back to them & take the Centro - they can't activate it. He then says something like "So is that ok?" and after a brief pause, I replied "No - that's not OK."
I then explained to him that the Q9c was the phone I wanted in the first place, I didn't *want* the Centro, and the only reason I ordered it was because they told me I couldn't get the Q9c - which was obviously a lie, since I was holding it in my hands (didn't actually say that last part, but...). So he transfers me to someone else, who transfered me to someone else, etc. Finally got this one lady that said that I will be able to use the phone, but not until my # transfers completes on July 1 (I don't think I ever got into that part of the story, but when I placed the original order I requested that my current phone # be transfered over. For some reason, they can't complete that until the first.) I told her that was fine, but I wanted to make sure I wasn't charged for the second phone & an additional line. So after another couple of transfers, I got someone to cancel the second order.
Or so they claimed.
So now it's just a wait-and-see situation. On the plus side, the Q9c is VERY cool (from what I can tell without actually being able to place a call/go online/etc.).