The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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found on SD:

Dantes Inferno, Left 4 Dead, Bulletstorm, Dragon Age II, Mortal Kombat DC Universe, Street Fighter IV, Army Of Two 40th Day - (Xbox360, PS3) - NEW - GoHastings - $12 Shipped
GoHastings $10 Video Game Sale + $2 Shipping

Left 4 Dead: Game Of The Year Edition - Xbox 360

Dantes Inferno - PS3 (Divine Edition)- Xbox 360

Bulletstorm - PS3 - Xbox 360

Dragon Age II - PS3 - Xbox 360

Army Of Two: 40th Day - PS3- Xbox 360

Mortal Kombat vs DC Universe - PS3 - Xbox 360

(Super) Street Fighter IV - PS3 - Xbox 360
 
[quote name='PhoenixAZ']The sale looks like it's only 20% off DS, 3DS and PSP per the website.

It'd be really nice if there was a way to search through the titles that are not out of stock. Everything I look at is always out of stock and without an option to exclude these I'm not going to look for 1 hour just to find something I might want that is in stock. Imagine if you went to the big box stores and they only had placeholders for all of the games and you would have to check to see if it was in stock. It's about the website equivalent of that.[/QUOTE]

thats why I keep an active wishlist on the site. It takes a while to set up, but you dont need to do it more than once
 
[quote name='PhoenixAZ']The sale looks like it's only 20% off DS, 3DS and PSP per the website.[/QUOTE]

I see where it says that now, but they haven't set up their system correctly again.

MASH has taken 30% off every handheld I've added to the cart, including those on the "select titles" link and those not on it. So at the risk of a Hastings rep reading this and fixing it - handhelds seem to still be getting 30% off.

The only other thing I can think is that after the 30% off weekend sale is over, MASH will continue to be good for 20% off select gaming accessories and for 20% off select used handheld games.
 
[quote name='dinovelvet']LOL same here. Just got my Uncharted 3 "Collector's edition". It was the regular game. Oh well, back it goes.[/QUOTE]

How was the game shipped? I also order UC3 Collector's Edition from the sale last Tuesday. I haven't received it yet but tracking information shows that it was shipped by UPS and weighs 6 pounds so I am hoping I get a complete copy.
 
I don't know what they did to their database, but it's worse than before. Out of stock items and Previously Viewed items show up in the search results when you click the "Used" header. That never happened before.
 
[quote name='ofacto']How was the game shipped? I also order UC3 Collector's Edition from the sale last Tuesday. I haven't received it yet but tracking information shows that it was shipped by UPS and weighs 6 pounds so I am hoping I get a complete copy.[/QUOTE]

It was just the game sent first class in a regular bubble mailer. But damn, 6 pounds, you're definitely getting more than just the game and case.
 
[quote name='hamokmonky']thats why I keep an active wishlist on the site. It takes a while to set up, but you dont need to do it more than once[/QUOTE]

Good point, I forgot about that. There is always stuff I am looking for and I don't keep a good list though, so it's hard unless you are good about that like you are. Honestly, it shouldn't be difficult to give another company your money if they really want it :)
 
I'm on a Lego kick so I picked up Lego Star Wars III & Complete Saga for $10.50 each and Jeanne d'Arc PSP for $3.67! Finally remembered to get it and I love strategy RPGs. :)
 
[quote name='cynicalaa22']Is $14 shipped a good deal for Dead Rising 2: Off the Record?[/QUOTE]

kinda. The game new is $20 so knocking off $6 isnt bad, but it also isnt great. Should of got it from gylde, with that $5 coupon code
 
[quote name='whitereflection']I don't know what they did to their database, but it's worse than before. Out of stock items and Previously Viewed items show up in the search results when you click the "Used" header. That never happened before.[/QUOTE]

I noticed that too.

Its another reason why I think their pricing has gone crazy/is broken.
 
Holy crap... their prices gone up significantly. I was hoping to get PoP Collection and inFamous 2 but their prices have gone up roughly 50% (or more) since last time. PoP and inFamous 2 were around $20 last time and now they're $30+.
 
[quote name='Vinny']Holy crap... their prices gone up significantly. I was hoping to get PoP Collection and inFamous 2 but their prices have gone up roughly 50% (or more) since last time. PoP and inFamous 2 were around $20 last time and now they're $30+.[/QUOTE]

Yeah I saw that too. I'm glad I grabbed PoP collection during the 33% off sale a month or so ago (it was $16 before the 33% discount then).
 
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Holy shiznit Go Hastings is based in Amarillo? I live not too far away. (Lubbock)
 
This will probably be the last time I buy anything from goHastings. Most of the time it seems like goHastings is run by a bunch of 12 year old with ADD

One of my first order was charged to a different credit card..This was an order from a few months back.

This weekend I made 2 different order, one for the witcher and another for crysis 2. I got 6 or 7 charges of $28.88 totaling $172 in pending charge on my CC. That trggered a fraud alert on my credit card. I had to contact them to clear it up, that's how I found out about the 7 charges.
Than there's my order on crysis 2, I got the order confirmation email, it's in my order history and everything, but when I click on it, it's not crysis 2, it's the witcher. So where's my order? They took the money out of my CC but the order number is the same as the witcher, and my crysis 2 order is no where to be found on their website.

All this on top of my issues with the collector's edition that I didn't receive. And the stuff that I do receive from them are low quality stuff.

This website got some real serious issues, they can be a good seller on Amazon but they suck on their own website.

My experience with this website has been nothing but bad. I feel bad for the people I recommended to goHastings.
 
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[quote name='RoMee']This will probably be the last time I buy anything from goHastings. Most of the time it seems like goHastings is run by a bunch of 12 year old with ADD

One of my first order was charged to a different credit card..This was an order from a few months back.

This weekend I made 2 different order, one for the witcher and another for crysis 2. I got 6 or 7 charges of $28.88 totaling $172 in pending charge on my CC. That trggered a fraud alert on my credit card. I had to contact them to clear it up, that's how I found out about the 7 charges.
Than there's my order on crysis 2, I got the order confirmation email, it's in my order history and everything, but when I click on it, it's not crysis 2, it's the witcher. So where's my order? They took the money out of my CC but the order number is the same as the witcher, and my crysis 2 order is no where to be found on their website.

All this on top of my issues with the collector's edition that I didn't receive. And the stuff that I do receive from them are low quality stuff.

This website got some real serious issues, they can be a good seller on Amazon but they suck on their own website.

My experience with this website has been nothing but bad. I feel bad for the people I recommended to goHastings.[/QUOTE]

I don't think most people have had anything close to the level of problems you appear to have had.

Have you contacted Hastings CS about these issues?
 
[quote name='kodave']I don't think most people have had anything close to the level of problems you appear to have had.

Have you contacted Hastings CS about these issues?[/QUOTE]

I called and emailed them but got no response yet because of memorial day.
I'll try calling them again tomorrow.

Here's the charges
picture.php
 
[quote name='RoMee']I called and emailed them but got no response yet because of memorial day.
I'll try calling them again tomorrow.

Here's the charges
picture.php
[/QUOTE]

This happen to me before. I ordered about $32 worth of books. I checked my account and I had 5 charges of $42. $10 more than my order total. This problem shouldn't occur, but it will disappear in a couple of days.
 
I've had a lot of problems with GoHastings in the past, too. Like not accepting a perfectly good credit card, cancelling orders at random, items being out of stock, website not loading, shipping to wrong address, and delayed shipping.

This'll probably be the last time I attempt to order from them, unless there's a 40% coupon code sometime.
 
Quit your bitching guys, no one gives a flying fuck if you'll order or not again from them, the fact is, you will if they run a good special ( just like how people hate best buy but if they sell BF3 for $10 I'm SURE you will get your ass down there and buy a couple copies )

So quit bitching. Shit happens, it's not a perfect world. Shit happens and that's life.
 
Ive ordered hundreds and hundreds of stuff from gohastings. Yes, Ive had them cancel orders but if you look at the way their store is set up, its actually very understandable. Yes, items are out of stock, but again they deal with USED stuff and depend on people to bring in those titles in order for them to sell them. Sure they have a lot of website problems, but I have NEVER had a problem getting stuff fixed by their Customer Support. Just today I called about a problem with one of my orders where the promo code mysteriously disappeared after I clicked the confirm order button, and within 2 minutes they had refunded me the 30% off for that order. People who complain obviously have never dealt with BAD customer service, cause trust me, gohastings has one of the best I have EVER seen. Getting defective items is a hazzard that ALL used dealers have to deal with. No used dealer can quality test everything, and no dealer of any kind can gaurentee that things will always be in stock, or that you will always get your item very promptly. Even amazon cancels orders and is late on shipping (even with prime!)
 
[quote name='Royal High Knight']If you don't do it, it will be the greatest mistake you'll EVER make in oyur life.[/QUOTE]

No no! Talk me OUT of ordering it.

I played the demo, hated it. And from most accounts, its a dull, drab, dumbed-down game set in the same 3 environments.

So why is it in my Shopping Cart and why is my cursor hovering over the "Place Order" button???
 
[quote name='henryVIII']No no! Talk me OUT of ordering it.

I played the demo, hated it. And from most accounts, its a dull, drab, dumbed-down game set in the same 3 environments.

So why is it in my Shopping Cart and why is my cursor hovering over the "Place Order" button???[/QUOTE]

Thats what makes it so COOL. BUY Now!!! Hell buy 3 copies. One to play, one to collect, and one to sleep with or something.
 
[quote name='henryVIII']No no! Talk me OUT of ordering it.

I played the demo, hated it. And from most accounts, its a dull, drab, dumbed-down game set in the same 3 environments.

So why is it in my Shopping Cart and why is my cursor hovering over the "Place Order" button???[/QUOTE]

The biggest mistake you can make in life is falling in love with the wrong person. ;) Don't fret too much about whether or not to buy DAII. I heard it sucks, but it's still pretty cheap and you might be able to flip it for a small loss if you do decide to get it.
 
[quote name='dinovelvet']It was just the game sent first class in a regular bubble mailer. But damn, 6 pounds, you're definitely getting more than just the game and case.[/QUOTE]

My UC3 Collector's came today. It came with everything in good condition. The online pass code had already been redeemed, but I didn't really care for the online stuff.
 
Got two items from Hastings in the mail today. One oversized graphic novel which appears new and sealed, with the used sticker over the plastic wrap. Pretty happy about that.

The game was Sonic & Sega All Star Racing for Wii. It's price was $6.50 (still looks to be that price). With the 30% off it was only $6.83 after shipping, which seemed pretty damn good to me. The game itself was re-sealed and the re-sealed game came in a baggy that said like Hastings Used on it or something. That was in a bubble mailer. Pretty well secured.
 
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I must admit that about 9 out of 10 of the games I've ordered from Hastings have come complete, which exceeded my expectations. They seem to have improved their overall online process as I'm receiving items a bit quicker now than in the past too. There are still canceled orders, which is kind of bad as frequent as they are, but it's not the worst thing either.

I would say that about 2 to 3 out of every 10 games I order are canceled. If they can figure out how to improve that process and show only what's available in stock (by option) then I will probably start to use them more regularly than I do now.
 
[quote name='Blade']The biggest mistake you can make in life is falling in love with the wrong person. ;) Don't fret too much about whether or not to buy DAII. I heard it sucks, but it's still pretty cheap and you might be able to flip it for a small loss if you do decide to get it.[/QUOTE]

I'm here to say that I bought DAII back when Amazon had the DA:O Ultimate + II bundle for $10.

Now, are you paying attention? Because here comes the scary part: I've played DA:O to completion at least four times now and bought the original collector's edition back when it first came out (meaning I, you know, liked the game), yet I actually loved DAII. Like, more than the original.

In my defense, I do have a history of falling in love with people who turn out to be the worst thing possible for me.
 
I bought Astonishing X-men book 1 and 2 by Joss Whedon. I got the wrong book 2. How is Gohastings with sending out the wrong items?
 
[quote name='Aerc']I bought Astonishing X-men book 1 and 2 by Joss Whedon. I got the wrong book 2. How is Gohastings with sending out the wrong items?[/QUOTE]

What do you mean by "How is Gohastings with sending out the wrong items?"

They send out the wrong items all the time. The have quite a few bad employees in the stores who are too lazy to check that the barcode number of the product you ordered matches that of the product they grab off the shelves. It's, in my opinion, a huge problem that has likely cost them significant money if any of their numbercrunchers cared to look at it.

Just contact customer service. They'll either tell you to keep it and refund your money, or ask for you to send it back to get your refund and give you a free mailing postage label to do so.
 
[quote name='Aerc']I bought Astonishing X-men book 1 and 2 by Joss Whedon. I got the wrong book 2. How is Gohastings with sending out the wrong items?[/QUOTE]

I contacted customer service only once, on the first wrong item I received from them. I ordered volumes 1-3 of a manga, and they sent me two volume 2s instead of a volume 3. They told me it was the correct item. They asked for proof that it was the wrong item, and I took pictures and sent them a nasty response about not believing their customers. They said they would send me the item I wanted if I paid for shipping to send this item back, and I told them to go fuck themselves. :lol: It was most definitely the wrong item; they just wanted to be assholes to me. I filed a complaint against them through the Better Business Bureau about it.

I don't bother with wrong items anymore. Out of the 60+ books I've ordered, I've only had 3 wrong items. And since I usually buy items in the $1-2 range, I just keep it.
 
I ended up getting a copy of Tales of Vesperia during the 30% off sale and it came in the mail today, but I was pulling it out of the mailer when I saw writing all over the insert (not just the case!!!). Of course, I was all, "stupid fucking kids writing on my games," but it turned out that it was Troy Baker's autograph.

Doh!
 
I just got my Prototype 2 in the mail from GoHastings. It came with the Radnet access code AND a download token for Prototype. Good stuff!
 
damn, you last two dudes lucked out. that is awesome! The Tales of Vesperia anecdote reminds me of my own. I found a book at a consignment store once, in a stack of what was clearly a family member's collection which had bee donated by another person. The book was a hardcover of LA Confidential by James Ellroy, priced at $5, and I opened it up and it had been signed by the author and had the penciled-in price from another bookstore (where it had likely first been obtained) of $50. Snapped that up!
 
I got three books in from Hastings today... One had remainder marks filed away. It was well done so I let it slide. Another had remainder marks and one wasn't filed away so good. I possibly will return it, but I've got a box of books to sell on eBay so I might throw it into that pile and get rid of it that way. I'm really disappointed that Hastings is either filing down remainder marked books and/or not noticing someone else did. The third book was in OK condition.
 
Thanks for the update. Had a bunch of games I was going to wait for a good deal but all the ps3 versions of the games I want are way overpriced:
Silent hill downpour $50 vs $30 for the 360
syndicate $50 vs $24 for the 360
golden eye $50 vs $22 for the 360.

Guess I gotta wait until the next coupon that includes the 360
 
[quote name='drtomoe123']I ended up getting a copy of Tales of Vesperia during the 30% off sale and it came in the mail today, but I was pulling it out of the mailer when I saw writing all over the insert (not just the case!!!). Of course, I was all, "stupid fucking kids writing on my games," but it turned out that it was Troy Baker's autograph.

Doh![/QUOTE]

Wow. Now that is so effing awesome. Totally jealous. Nice find! Love his voice overs.
 
[quote name='nokage']Anyone else having problems logging into the site?Got two accounts and neither will go through.[/QUOTE]

[quote name='myjester2112']Yes, I'm having the same problem.[/QUOTE]

I did, too, but I just made a separate account and it went through fine.

Picked up Fragile Dreams and Final Fantasy Fables: Chocobo's Dungeon together for $13 shipped. I ALMOST bit on Knight's Contract PS3 and Dragonball: Revenge of King Piccolo for $14 each (after shipping), but ultimately decided against it.
 
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