[quote name='defiance_17']It sucks that they're telling you they don't have any over the phone, but from what I hear, that's the policy with hot-selling items for a lot of stores. What's a bigger headache? Telling 30 people over the phone that you have two Wii in stock and dealing with them fifteen minutes later while they're screaming at you because those two systems sold before you were off the phone? Or simply saying, "We don't have any at the moment," and having to deal with the few people who find out you were lying?
Hell, if I were working retail right now, I'd say, "We don't have them, we never have, and I don't think we ever will. You're wasting your time at this store."[/quote]
I can understand if they say we don't have them (as a matter of fact almost anytime I would ask a clerk at BB, TRU, or any other retailer they would always tell me they weren't expecting more until after Christmas) but my issue is the fact that I was specifically told they did not receive any on Thursday. I then told the woman about the rumored shipment that was to arrive on 12/22. She responded by saying "I cannot confirm or deny that rumor. I suggest checking back with us tomorrow when we open".
To me that sounded like a "wink-wink I can't flat out tell you we will have them tomorrow but I suggest you come back in the morning". IF she would've just said "We got some in today but we're sold out" then BOOM I'm done end of story no wasted trip.