I've really enjoyed Glyde since I found it, but primarily from the selling aspect. It's really convenient to just wait for an envelope to show up, put the game in the envelope, and put the envelope in the mail.
Yeah, the thing is that this right here is the problem. The fact that they're sending out pre-paid envelopes to the sellers is exactly why the shipping cost "has already been incurred" if/when there's a problem with the order. And by their policies, it's not Glyde or the seller that has to eat the cost when that happens, it's the buyer -- the one person who has no control over any part of that process. Making the customer in the equation the one that's liable when there's an issue is an extremely poor way of doing business (and a good way to lose customers). Telling me that you'll watch the seller for a "pattern of behavior" is little comfort to me when I'm the one who's out the cash. Not only that, but even when everything goes smoothly, it slows down the whole process when the seller has to wait for an envelope to arrive before shipping the item. It's a nice idea, but it simply doesn't work.
I don't know how well they take it, but it might be worth sending suggestions you have to improve their system to the c.s. department. There's a _lot_ they could do to improve, but it'd be nice to have one more usable option out there.
I've considered it, and I may still do so, but many of the problems that I have with their site are so fundamental to the very way that they do business that they'd essentially have to redesign a large portion of their business model and reprogram a significant portion of their site to fix them. I somehow doubt they'd be receptive to that.
I do notice that the Glyde representative who showed up early on in this thread has not come back since to address any of the concerns or issues that anyone has brought up. A shame, because it's a missed opportunity for an active dialogue. In theory, though, someone from the company is reading what's been said here?
Edited by arcane93, 27 August 2009 - 02:17 PM.