i got Bioshock Infinite pre-ordered and picked up on April 1st, the last day for the $20 back eligibility.
It's been 2.5 weeks with no pending points, and I usually get them by now. I'm going to wait to call Best Buy until a full month, since I'm sure that's what they'll tell me.
My problem is that I threw away my receipt by accident. Is there a way, either in person or over the phone, to verify my purchase? I found on my credit card statement the transaction, but I'm not sure if that's enough (assuming points don't come through by the end of the month).
If you preordered and picked up in-store, log in to your RZ account at myrz.com, click Points & Purchases, and find the 4/1 purchase corresponding to Bioshock Infinite
. There should be a Customer Service PIN in the little window that pops up when you click for more details on the purchase--as long as you have that PIN, a CS rep can find all of the information you need.