Amazon Trade-In FAQ 5.0

Status
Not open for further replies.
handsomepete

handsomepete

CAGiversary!
Feedback
20 (100%)
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
Click to expand...
Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
----------------------------------------------------------------------

GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
Last edited by a moderator:
Upvote 0 Downvote
[quote name='Vigilante']From the OP:

It still applies to orders containing different games.[/QUOTE]
Guess I did not read the OP carefully enough. Thank you.
 
Last edited by a moderator:
[quote name='jukkakhan']The trade in value tracker linked in the OP is very handy, check it out. TIV was on the decline and it spiked up in February. But with pretty much all sports titles, the closer to the next year's edition, the lower the value it will be.

I always select Return, though I've never had anything returned to me. If you don't, you're pretty much giving them permission to give you less credit for any reason they find.[/QUOTE]

I see. Thanks man. I think it is time for me to trade this game. Thank you for your remind
By the way, if I miss the sheet of "online pass voucher", do amazon mind it? I have the manual and the game case. Only miss the sheet of paper.
 
I know this prolly isn't that big of a deal, but if you trade in Bioshock 1 for 360, it's worth $10. Atleast it was yesterday.
 
[quote name='AnatomyHorror']I know this prolly isn't that big of a deal, but if you trade in Bioshock 1 for 360, it's worth $10. Atleast it was yesterday.[/QUOTE]

Wow! I'll be sure to trade that in.
 
Tried to trade in God of war Acession. Bought it from amazon, beat it, sent it in, waited weeks...Today they sent me an email saying it was rejected cause it didnt match.


I called customer service and they said it is god of war ascension but when they scan it its god of war ascension with preorder bonus.....so it was rejected.....wtf????!

So she said to resubmit it as the proper item....she said she would note my account. I go to amazon and their is no other version of GOW acesion to submit. Guess im taking it to gamestop.....
 
[quote name='matttco']Tried to trade in God of war Acession. Bought it from amazon, beat it, sent it in, waited weeks...Today they sent me an email saying it was rejected cause it didnt match.


I called customer service and they said it is god of war ascension but when they scan it its god of war ascension with preorder bonus.....so it was rejected.....wtf????!

So she said to resubmit it as the proper item....she said she would note my account. I go to amazon and their is no other version of GOW acesion to submit. Guess im taking it to gamestop.....[/QUOTE]

Where'd you buy it? I got a copy at BB and they printed a pre-order bonus for me too, even though I never pre-ordered it. When I got home, I noticed that the UPC was different from the Amazon UPC. They might be retailer-specific.
 
Well, I took a chance and decided to try to give the "Pay Immediately" option a test run (which I have never done before), and submitted Army of Two: Devil's Cartel (360) for $36.45 to take advantage of the $20 bonus credit (for $56.45 total). And whadduya know? It gets graded as "Returned" and my credit card gets charged $36.45. Surprise! Didn't see that one coming! [/sarcasm]

I don't see how they justify the rejection - the game I sent in was in good condition, disc surface looks good, case/cover art/"manual" (what little of a manual it came with) were all included, trade-in value wasn't super-high glitched into the hundreds or anything, etc.
I will be contacting Amazon customer service and will see what they can do.

BOTTOM LINE: I WON'T BE USING THE "PAY IMMEDIATELY" OPTION EVER AGAIN. AND I CAUTION YOU AGAINST USING IT TOO. Your credit card will be charged if the trade goes awry and is rejected for bullshit reasons.

I would like to know about your experiences also though. Has anyone else here tried out the "Pay Immediately" option? How did it go? Game accepted or rejected?
 
[quote name='hatback']Well, I took a chance and decided to try to give the "Pay Immediately" option a test run (which I have never done before), and submitted Army of Two: Devil's Cartel (360) for $36.45 to take advantage of the $20 bonus credit (for $56.45 total). And whadduya know? It gets graded as "Returned" and my credit card gets charged $36.45. Surprise! Didn't see that one coming! [/sarcasm]

I don't see how they justify the rejection - the game I sent in was in good condition, disc surface looks good, case/cover art/"manual" (what little of a manual it came with) were all included, trade-in value wasn't super-high glitched into the hundreds or anything, etc.
I will be contacting Amazon customer service and will see what they can do.

BOTTOM LINE: I WON'T BE USING THE "PAY IMMEDIATELY" OPTION EVER AGAIN. AND I CAUTION YOU AGAINST USING IT TOO. Your credit card will be charged if the trade goes awry and is rejected for bullshit reasons.

I would like to know about your experiences also though. Has anyone else here tried out the "Pay Immediately" option? How did it go? Game accepted or rejected?[/QUOTE]

That's why I opted to not take the credit immediately. When you trade something in you're just locking in the trade-in value so that if they accept it at the quality selected they pay you what the trade-in value was at the time that the trade-in was initiated. They can reject it for whatever reason they want. You could send something unopened in its original packaging, and it could still be refused.
 
[quote name='Prismatico']They have yet to offer that pay now option to me, otherwise I would have tried it by now.[/QUOTE]You have to proceed beyond the page that contains the link to print out your shipping label--scroll down until you see the "Continue" button, click that, and on the next page, you can choose to be paid immediately if you want.
 
[quote name='Prismatico']They have yet to offer that pay now option to me, otherwise I would have tried it by now.[/QUOTE]

Anytime you say they can charge your card or let them keep the item if they downgrade it, you are inviting someone or something not within your control a chance to f you over, why allow that?
 
Last edited by a moderator:
[quote name='nixmahn']Anytime you say they can charge your card or let them keep the item if they downgrade it, you are inviting someone or something not within your control a chance to f you over, why allow that?[/QUOTE]

I actually expect them to downgrade things more often, so I mark anything with scratches as "acceptable," but they upgrade it anyway more often than not.

I do almost all of my shopping online through Amazon so, unless it's an obscene amount like some of my trade-ins (over 20 items) it wouldn't really affect my overall spending towards them. There's always something I'm willing to order there. I mean I get what you're saying but, I currently have 3 pages of pre-ordered games so if things backfired I'd just apply the credit to one of those.

[quote name='Vigilante']You have to proceed beyond the page that contains the link to print out your shipping label--scroll down until you see the "Continue" button, click that, and on the next page, you can choose to be paid immediately if you want.[/QUOTE]

I tested it just now and it worked for one item, but not others. I tend to send large trade-ins with various items so perhaps that affects it?
 
Last edited by a moderator:
[quote name='hatback']Well, I took a chance and decided to try to give the "Pay Immediately" option a test run (which I have never done before), and submitted Army of Two: Devil's Cartel (360) for $36.45 to take advantage of the $20 bonus credit (for $56.45 total). And whadduya know? It gets graded as "Returned" and my credit card gets charged $36.45. Surprise! Didn't see that one coming! [/sarcasm]

I don't see how they justify the rejection - the game I sent in was in good condition, disc surface looks good, case/cover art/"manual" (what little of a manual it came with) were all included, trade-in value wasn't super-high glitched into the hundreds or anything, etc.
I will be contacting Amazon customer service and will see what they can do.[/QUOTE]

This is not a good sign as I also sent that game in. What was the rejection reason? Wrong version or was it a condition issue? At the very least, it seems like you should get the $20 bonus credit out of it since you'll miss out on that. I won't know the fate of mine for several more days (due to super slow UPS shipping if you don't live next door to the processing center).
 
[quote name='hatback']Well, I took a chance and decided to try to give the "Pay Immediately" option a test run (which I have never done before), and submitted Army of Two: Devil's Cartel (360) for $36.45 to take advantage of the $20 bonus credit (for $56.45 total). And whadduya know? It gets graded as "Returned" and my credit card gets charged $36.45. Surprise! Didn't see that one coming! [/sarcasm]

I don't see how they justify the rejection - the game I sent in was in good condition, disc surface looks good, case/cover art/"manual" (what little of a manual it came with) were all included, trade-in value wasn't super-high glitched into the hundreds or anything, etc.
I will be contacting Amazon customer service and will see what they can do.[/QUOTE]
Wrong UPC, most likely. Do you remember yours?

I sent mine in today after this post seemed to indicate that it'd be safe, but I guess that's not quite the case.
 
Uh-oh...I just noticed that the Army of Two: Devil's Cartel page on Amazon has "Limited Edition" on the cover, while the four copies I mailed in all said "Overkill Edition" on the cover...:bomb: :wall: What worries me are these two pages:

http://www.amazon.com/Electronic-Ar...qid=1366928082&sr=1-5&keywords=devil's+cartel

http://www.amazon.com/Electronic-Ar...qid=1366928082&sr=1-2&keywords=devil's+cartel

Man, I knew I should have checked the UPCs, but I didn't think there were multiple versions of a game that was so under-promoted and quietly released...

I really, really, really hope/pray that they go through, as I won't have a clue what to do if they all get rejected--the 7-day return period for GS will undoubtedly have expired. :pray:
 
Last edited by a moderator:
[quote name='Vigilante']Uh-oh...I just noticed that the Army of Two: Devil's Cartel page on Amazon has "Limited Edition" on the cover, while the four copies I mailed in all said "Overkill Edition" on the cover...:bomb: :wall: What worries me are these two pages:

http://www.amazon.com/Electronic-Ar...qid=1366928082&sr=1-5&keywords=devil's+cartel

http://www.amazon.com/Electronic-Ar...qid=1366928082&sr=1-2&keywords=devil's+cartel

Man, I knew I should have checked the UPCs, but I didn't think there were multiple versions of a game that was so under-promoted and quietly released...

I really, really, really hope/pray that they go through, as I won't have a clue what to do if they all get rejected--the 7-day return period for GS will undoubtedly have expired. :pray:[/QUOTE]
Oddly enough, the PS3 Overkill Edition I picked up used at GameStop had the same UPC as the trade-in entry.
 
I posted this in the $20 bonus thread, but I'm looking for a sooner-than-later response so I'll leave it here as well, if anyone could help.

Can anyone who's already gotten the $20 credit, verify for me if it can be used on PC games? (as in physical, not digital. Starcraft 2 particularly...)

I'd appreciate it. I have yet to send anything in, but I'm not looking to buy any more console games... :)
 
[quote name='Lemstar']Oddly enough, the PS3 Overkill Edition I picked up used at GameStop had the same UPC as the trade-in entry.[/QUOTE]

[quote name='coopscohen']I picked up a :360: and :ps3: Overkill Edition from GS and did confirm before sending the UPC's corresponded correctly to the trade-in entry.[/QUOTE]Thanks for checking, guys. That makes me feel much better...and somewhat embarrassed at having made such a panicky post. :oops:

Carry on. :razz:
 
I wish there were some easier way of figuring out retailer-specific UPCs.

Also, in the event your trades do get rejected, cross your fingers that Best Buy doesn't drop its TIV before you get them back. It's not optimal, but if you used the birthday coupon to pick up copies, you're still moving credit at a gain.
 
[quote name='matttco']Tried to trade in God of war Acession. Bought it from amazon, beat it, sent it in, waited weeks...Today they sent me an email saying it was rejected cause it didnt match.


I called customer service and they said it is god of war ascension but when they scan it its god of war ascension with preorder bonus.....so it was rejected.....wtf????!

So she said to resubmit it as the proper item....she said she would note my account. I go to amazon and their is no other version of GOW acesion to submit. Guess im taking it to gamestop.....[/QUOTE]

[quote name='Zolor23']Where'd you buy it? I got a copy at BB and they printed a pre-order bonus for me too, even though I never pre-ordered it. When I got home, I noticed that the UPC was different from the Amazon UPC. They might be retailer-specific.[/QUOTE]

His was from Amazon...

Anyway this bullshit. Just contact customer service again and make sure to give them the order info so they know you bought it at Amazon so they should take it
 
[quote name='Vigilante']Thanks for checking, guys. That makes me feel much better...and somewhat embarrassed at having made such a panicky post. :oops:

Carry on. :razz:[/QUOTE]

Are you sure about the UPC's coopscohen? I checked the UPC of the 360 version and it did not match the trade-in entry. However, entering the GS UPC into Amazon search does bring up the same page as the Amazon trade-in version and usually that is sufficient. Though in the other thread someone said they had the 360 version rejected although they didn't specify the reason (so not sure if it was because of UPC or condition). You still need to be vigilant Vigilante ;).

To be specific, the Amazon trade-in UPC is 014633729849 (they stick an extra 0 on the front which I removed here).
The GS version is 014633197198

There is some concern because now when I enter those in the search, while I only get the "regular" version for the trade-in UPC, I get TWO things for the GS UPC (the regular one and another listing):

http://www.amazon.com/s/ref=nb_sb_n...keywords=014633197198&rh=i:aps,k:014633197198

Not sure if that link will work as it did for me... Anyway, yeah, now I expect rejection and having to contact Amazon CS. And for sure, Vigilante, the GS return period will have expired. Mine won't even GET to Amazon/Noram before that happens!
 
[quote name='io'] You still need to be vigilant Vigilante ;).[/QUOTE]

I see what you did there.



HeartGold and SoulSilver apparently need that slim case inside the box and it's good. I didn't think that would be the case. No pun intended.
 
[quote name='io']Are you sure about the UPC's coopscohen? I checked the UPC of the 360 version and it did not match the trade-in entry. However, entering the GS UPC into Amazon search does bring up the same page as the Amazon trade-in version and usually that is sufficient. Though in the other thread someone said they had the 360 version rejected although they didn't specify the reason (so not sure if it was because of UPC or condition). You still need to be vigilant Vigilante ;).

To be specific, the Amazon trade-in UPC is 014633729849 (they stick an extra 0 on the front which I removed here).
The GS version is 014633197198

There is some concern because now when I enter those in the search, while I only get the "regular" version for the trade-in UPC, I get TWO things for the GS UPC (the regular one and another listing):

http://www.amazon.com/s/ref=nb_sb_n...keywords=014633197198&rh=i:aps,k:014633197198

Not sure if that link will work as it did for me... Anyway, yeah, now I expect rejection and having to contact Amazon CS. And for sure, Vigilante, the GS return period will have expired. Mine won't even GET to Amazon/Noram before that happens![/QUOTE]This is exactly the kind of I post I did not need right now. :wall: Well, back to praying. :pray:
 
[quote name='io']This is not a good sign as I also sent that game in. What was the rejection reason? Wrong version or was it a condition issue? At the very least, it seems like you should get the $20 bonus credit out of it since you'll miss out on that. I won't know the fate of mine for several more days (due to super slow UPS shipping if you don't live next door to the processing center).[/QUOTE]


I was given no reason given for rejection, just "returned". A screen-shot of the e-mail invoice is in the spoiler below (personal information has been blacked-out).

I forgot to take note of the UPC of my game and compare it to the one listed on Amazon. I had bought it used from gamestop.

The TIV for AoT-DC (360) is still at $36.45 and the $20 promo ends on the 4/27th, so I locked it in again today and will attempt to send it in again once I get my return back (hopefully not smashed to pieces).

I kind of wonder if using the "Pay Immediately" option is akin to writing "PLEASE REJECT ME" in big bold letters on the trade-in slip, or if it was just a coincidence that this one just happened to get rejected.

I wish you all the best on getting yours accepted for those who sent in. Hopefully, mine was just a fluke.

EDIT: After checking my trade-in account history, I see that my game was graded as "Acceptable" (I sent in "Good"), and rejected as "Incorrect condition".

8TPgRHo.jpg
 
Last edited by a moderator:
[quote name='Lemstar']Did you try logging into your Amazon Trade-In account? It should tell you the reason for rejection in there.[/QUOTE]

I just realized this after I posted (I feel like a bit of a moron right now for not checking). Apparently, it was graded as "Acceptable" (I sent it in "Good"), and was rejected as "Incorrect condition". I'm guessing maybe they didn't think I included a manual. They need to start being aware that all these new games these days aren't including actual cover-bearing manuals because the publishers have gone all eco-green cheap-ass lately.

Screenshot of my rejection is in the spoiler below.

JxJrS0y.jpg
 
[quote name='io']Are you sure about the UPC's coopscohen?[/QUOTE]

My bad for the wrong wording. When I typed in the UPC's, the page loaded with the game but when I checked last week, there was only one listing. Not sure why there is a second one now. As you said, that's normally good enough. I just sent mine from CA yesterday so it will be at least one week before I know what happens with it.

^^
Edit: I did put notes in the cases about the digital manuals.
 
D'oh! I did not put the note - though it did have a little B&W 2 pager manual I think. Plus mine still had the DLC code which on the surface looks like a manual. So we'll see how that all goes. Sounds like it wasn't for UPC issues though at least.
 
Amazon is getting worse. Got rejected on three transactions already. Reasons are incorrect format, incorrect edition, incorrect upc. upc is searchable on amazon website. All copies are like new with manual and cover art, so don't expect you going get what you think.
 
[quote name='quinn187']Does anyone have any idea why the trade in value of the PS3 version is so much lower than the Xbox 360 version? But the used price of the PS3 version from warehouse deals is way higher than the Xbox 360 version. If the trade in for the PS3 version was the same as the Xbox 360 version I would be mailing out two of these tomorrow.

http://www.amazon.com/Street-Fighte...ghter+iv+arcade+fightstick+tournament+edition[/QUOTE]

Supply and demand
 
[quote name='quinn187']Does anyone have any idea why the trade in value of the PS3 version is so much lower than the Xbox 360 version? But the used price of the PS3 version from warehouse deals is way higher than the Xbox 360 version. If the trade in for the PS3 version was the same as the Xbox 360 version I would be mailing out two of these tomorrow.

http://www.amazon.com/Street-Fighte...ghter+iv+arcade+fightstick+tournament+edition[/QUOTE]

The exact reason you have two of them is the reason it's valued at less.
 
Last edited by a moderator:
I don't know if I should keep you guys updated, but one of my two :ps3: copies of Army of Two: The Devil's Cartel was just approved. 1 down, 3 to go... :pray:

EDIT: Second :ps3: copy approved, now for the :360: copies...

EDIT 2: First :360: copy approved, it's looking good...
 
Last edited by a moderator:
account 1: PS3 TR and AoT: DC (overkill edited) are approved, 20 promo credited
account 2: PS3 TR is approved, 20 promo credited

all had manuals
 
[quote name='nixmahn']
all had manuals[/QUOTE]

By "manuals" you mean the little 2 or 4 page B&W insert, right? The wait is gonna kill me on this one. I wouldn't expect them to even get mine middle of next week (and I mailed it on Tuesday).
 
I was away from my email for most of the day, so I was just able to verify that they accepted the second :360: copy of AoT: DC that I sent. \\:D/

[quote name='io']By "manuals" you mean the little 2 or 4 page B&W insert, right? The wait is gonna kill me on this one. I wouldn't expect them to even get mine middle of next week (and I mailed it on Tuesday).[/QUOTE]All of my AoT copies had the insert that looked like an instruction booklet at first glance, so hopefully that played a part in my copies being accepted in Good condition.
 
Last edited by a moderator:
I took my chance and did immediate credit to my account but it only gave me the $25 for Bioshock: Infinite. Do I have to wait until it's sent and approved for the $20 credit?
 
[quote name='Gary71313']I took my chance and did immediate credit to my account but it only gave me the $25 for Bioshock: Infinite. Do I have to wait until it's sent and approved for the $20 credit?[/QUOTE]Yes, most likely.
 
[quote name='Gary71313']I took my chance and did immediate credit to my account but it only gave me the $25 for Bioshock: Infinite. Do I have to wait until it's sent and approved for the $20 credit?[/QUOTE]

The $20 is not a credit, anyway - just a promotion like an automatic coupon applied to your next qualifying ganme purchase. So it will never show up in your regular credit.
 
^That's a risky one, as it appears that all Afterglow controllers have the same UPC, and if you enter the UPC into Amazon's search bar, you don't get the purple one as your result.
 
Has this Happen to anyone I trade in Sly Cooper: Thieves in Time and they Condition Revised because it said *Manual missing but this game does not come with Manual like some of the new games of this year.
 
People are leaving notes inside the boxes that say that some games do not come with manuals. I left one and I hope my game gets accepted.
 
Status
Not open for further replies.
bread's done
Back
Top