ATT U-Verse

10Manning10

CAGiversary!
I was just looking for some opinion on att u-verse. Do you have it,like it,hate it. I might be getting it in the future.
 
I love it after having Time Warner for about 6 years. Fast and reliable internet, solid picture and channel lineup for cable, and reasonable pricing comparitive to services. Can't complain.
 
My only experience comes from watching it at a friend's house. I felt that the picture quality was acceptable, but it got a little "pixel-y" at times. My Comcast HD does the same thing occasionally, but the U-Verse seemed to have the problem more often. My friend, however, loves it and says he'll never go back to Comcast.
 
It's amazing! I've had it for about 3 months now. The tv and internet service is a billion times better then charter or anything else I used before.
 
I have their Internet service and not their TV service, and from that perspective, it's been extremely reliable and very fast (18Mbps down / 1.5Mbps up).

The one issue is their router / home gateway is a little finicky if you plan to use your own router and have their device just be a DSL modem-type device.
 
We've been very happy with it thus far. I haven't been able to take a remote and "flip" channels in nearly a decade, and Uverse brought that back and in HD to boot (although the guide still makes more sense, I just grew up watching TV that way). I have about 1-2 hiccups with the tv box per week (one channel will occasionally freeze) but a quick flip to another channel and back or off and on fixes it every-time (unless the channel goes down completely).

The DVR is simple, but effective and handles multiple HD streams, recordings at once. It can be slow (1 or 2 seconds) to respond to input commands while steaming/recording.

On demand content was comparable to Comcast's at the time we switched (I can't speak to Xfinity . . .etc.). We've also rented a few movies that never showed up on our bill.

My only complaints with the cable line-up are:
1. No HD AMC (Didn't bother me until "The Walking Dead")
2. To watch our local SEC pigskin favorite we had to purchase some college gameday ticket package to watch two of the games that were free on other cables services (third tier broadcasters. Think Jefferson Pilot sports . . .etc.) However it was mid-season and we only had to pay a prorated price, not the full price.

I've yet to get the iPhone App to work the way it was advertised when we signed up (which was stream your recorded content, but now I see that is changed).

My internet has been problem free, we're just using the supplied AT&T gateway as only that (my old DGL-4500 works fine with it) and have its WiFi disabled.

My numbers match Shrike's with the exception of my upload speed which seems to top out at ~1.4 on speed tests.

Be forewarned: Uverse is going to begin capping and throttling their top power-users (2%) soon.

My wife frequently VPN's to work, toggling and sharing giant bank audit files in real-time, streaming VM real-time, HD video & shared whiteboard conferences . . .etc and I fear we will fall into that category (especially considering my use of Live, PSN, other online gaming, netflix streaming, Hulu streaming coupled with hers).

We have had one on-site repair call that was blundered. When our cable was cut during a retaining wall installation(which I clearly told them was the problem) they said someone would be sent out same day, which is true, but even though the knew the problem in advance the person who was sent out to "fix it" couldn't (didn't have the equip. to do it). I've read this complaint before from others, where you get a tech sent out same day, but they frequently are just sent to verify the problem and can't always fix it, even if they know the problem beforehand. It was still fixed quickly, but since it was not just a piece of coax that I sliced a DIY temp patch-job was not going to happen.

TL;DR It's the best cable/internet . . .etc. bundle we've ever used. However, I hear the same/similar thing from FiOs users I talked with- except they have clocked faster DL speeds.

We're probably going to go FiOs after we move, as long as the cap & throttle thing with AT&T goes forward. It's an unacceptable business model for us.
 
Most people I know like it, but I will never in a million years give them my money:

Moving to a new apartment, tried signing up for just internet (no TV). Was told it would be set up ~2 days after I moved in.... nothing. No calls, no nothing. I called them, and they said there must have been a computer error and re-entered my info. 2 weeks later, I've received a package with a router, still no internet connection (they claimed a technician would need to come out to set it up, that "self install" is not an option, sigh). Finally, 3 weeks after moving in, a guy comes out... and tells me that he can't set anything up and that my apartment is not in an area where the service is offered... BULLSHIT! Whatever, I boxed up the crap they sent me and mailed it back to them. In the mean time I had already received a bill for the router et al and 1 month of service WHICH I HAD NOT EVEN HAD YET.

And oh, it get's better. I ended up getting Comcast, which took all of 2 days between ordering and having it installed. I eventually got a call from ATT... asking me to pay for the router or return it (this being two weeks after I returned it). I told the rep that I had boxed it up and used the prepaid return address label to ship it back USPS, as the instructions said. He proceeded to tell me it was a UPS label, and that I fucked up and would have to pay, and all but accused me of stealing the damned thing. Eventually, that took care of itself when the finally got it.

And that's not the end: That all happened last July. A month ago... I received another start up set and a bill... for service I sure a fuck didn't order. Called and they said it must have been a computer glitch. How the fuck does a computer glitch order me internet service!? Oh, and the beauty of it? The prepaid return address label is indeed a USPS label, so that tool I talked to on the phone can go fuck himself. It took almost a month and a half to stop getting bills for the "new" service I never even ordered, let alone had.

Sorry for the long rant, but ATT U-verse is the most poorly run excuse for a business I have ever had the misfortune of dealing with. Good luck if you go with it, hopefully my experience is a one-off situation.
 
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