Peter: Hi, my name is Peter. How may I help you?
Henry Lin: Hi, pete i was wondering why I was banned from the forums after 6 post that don't violate anything.
Peter: I'm not sure though I can look into this for you
Henry Lin:
http://forums.bigfishgames.com/user/profile/367262.page
Henry Lin: this is all my posts
Peter: consulting with the moderators now
Henry Lin: ok
Peter: In speaking with the moderators this was due to being underage as you must be 18 to post to the forums
Henry Lin: wow seriously? this is a casual game site and u have 2 be 18 2 posts for help or chat?
Peter: this is for liability issues
Henry Lin: no other game download site does this, steam, d2d, etc. does this, besides I payed for the games and if i want 2 chat about it i can't?
Peter: I'm asking to see if there's anything that can be done
Henry Lin: yep thanks
Peter: Apparently our legal department is pretty stringent on this sadly.
Though I know it doesn't help the matter at hand, for this inconvenience I've issued you a complimentary coupon code. You can use this for any game on our site, except Collector Editions.
Complimentary game coupon code:
xxxxx-xxxxx-xxxxx-xxxxx - you may want to copy/paste this to ensure that it is entered exactly how the system expects it
Coupons are easy to use and never expire. Select to buy a game and paste or enter the code (exactly as it appears) on the shopping cart page. For step by step instructions on using a coupon code please refer to this help article.
Using a Coupon Code
Peter: I completely understand the frustration as I can tell by your posts that you are mature enough and definitely not spamming or using the forums for reasons other than they are intended, but this rule was made for those that are not as responsible as you
Henry Lin: alright thanks for the code, but when i do turn 18 in 1.5 years ill be unbanned right?
Peter: that is correct
Henry Lin: ok thanks, i think i can get by for that long.
You have disconnected.