OMG this was a painful process.
So I go to one store and confirm with two employees that this promo was going on at that store. Take 5 dvd's in to the CSR. The guy first has no clue about the promo, then says "that promo ended awhile ago...", then he says we don't take it in store it's online only(when the web site says IN STORE ONLY), then he goes and prints out that OTHER trade in program that bb does which was different. I asked him to get a manger and a few seconds later the manager says the promo starts tomorrow.
I have the ad infront of me and he tells me it's tomorrow's ad not this week's ad (when there is like 50 copies of this weeks ad in front of the store), I check the date in the ad and sure enough it's this week. I asked him what's the date, and he says the 15th, pointed the ad dates to him and he realized he

ed up and apologized.

He then tells the employee to take the discs and give me a gift card (I was like YES!), then realizes he needs to give out the coupons which was right behind the first idiot CSR and acts like just give him 5 of these...
I asked if there was suppose to be some sort of paper work or receipt of the transaction and he was like no.... There was no scanning or anything of the barcodes...
Got Social Network and the Town Combo pack for 10 bucks a pop!
Not shabby....
oh, and they let me keep the coupons!
[quote name='Taco5']I don't understand why the "Bad Teacher" blu-ray is eligible but not the Blu-ray combo pack. Stupid!

[/QUOTE]
I had the same problem with The Tourist BR/DVD Combo pack. Stupid online had the picture of the combo back but the deal was for the single pack only and they wouldn't match it
