Best Buy's customer service sucks (venting)

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naturalskill808

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Ok.
So, in the beginning of the month I bought a Xbox 360 Arcade from BB. My original 360 red ringed on me and MS customer service told me all they wanted was my 360. So I figure, by the time my original 360 got back to me, it wouldn't be more than 31 days return policy, hence I return the Arcade from BB and get my money back.

So just yesterday I went to BB and gift receipt in hand. Stood in line and was helped by a fat lady with pimple puss all over. Anyway, I told her that I had the Arcade as a gift and I don't want it. She checks the box out and says "everything looks good, do you have the receipt?" I then replied "I only got the gift receipt" Then she says that according to BB's policy I'll only have a gift card back. Then she says that if I have the original receipt I can have cash back. So I later asked if I could come back the next day with the original receipt and she said yes.

Original 360 came and time to return the arcade...

This is when I get pissed...

Today I went to the same BB and this time got help from a girl that seemed like she knew everything, but in reality she doesn't. First off, I told her I wanted to return the arcade. She checked out the box as if she were trying to find something wrong with it. She then finally goes "where's the headset?"... "am I blind or there isnt' a headset here?" She then calls a guy from the video game department. At this point I feel disrespected, not only is she assuming that somethings missing, but shes blaming me for the headset being missing. So then I say, "it says on the box headset sold seperatly." After all that nonsense she asks for my receipt, I gave it to her expecting for cash in return. Instead she said that I could only have a gift card. By this point I was outraged!!! I then raised my voice and said "there was a lady here yesterday that said I could have cash back if I had my original receipt!!" Then she changes her mind and says "oh!?, anything over $250 we would have to mail you a check" Then as if it was coordinated, puss face appears and says she would help me out. I then ask her if she remembers saying I would have cash back. And she said yes, looks at that girl that was helping me in the first place and says "oh no, we don't give cash back for anything over $250" I smiled at puss face and the other girl and left:)

Sorry for the vent, this is the first time I've dealt with this kind of rude uncalled for attitude.

The headset girl got pwnd!!!! that's what my girlfriend said after we both left the store...:)
 
[quote name='naturalskill808']Sorry for the vent, this is the first time I've dealt with this kind of rude uncalled for attitude.[/QUOTE]
Did you leave that out of the story? The only person I can see being rude is you.
 
[quote name='Jobbercho']Did you leave that out of the story? The only person I can see being rude is you.[/quote]

Yeah pretty much. But hey, its okay to yell at people who are just doing their job because they MUST be accusing you of being a thief or something, right?
 
So you bought the arcade knowing you were going to return it, just so you could have a system to play until your other gets repaired/replaced? I hate it when people think that is acceptable to do. That is like buying a new TV just for the superbowl and returning it the day after. Take your ass to rent-a-center.
 
So you called the woman who helped you a pussface...

You bought something for the express purpose of renting it...

You thought that you wouldn't get a gift card using a gift receipt...


Mmmm. Don't really quite know how to express how big of a fucking retard you are. HATE dealing with customers like you.
 
From the back of EVERY Best Buy receipt....

"Refund will be in the same form as original purchase. EXCEPTIONS: Cash, debit or check purchases over $250 will be refunded in the form of a check by mail within 10 business days."

So in the end, the point of this thread is you bitching about not thinking your scam through properly and getting pissed when Best Buy follows their completely obvious return policies which slightly inconvenience you.

Good job.
 
[quote name='hollowfreak']I think you need to rename the thread ... "me and my imaginary girlfriend suck" seems appropriate.[/quote]

No wai, she said headset girl got pwned!11!1111!!eleven11!!!
 
LOL, I love when people trying to beat the system get screwed over. There is nothing right with what you were doing. You knew the risk of your console busting on you when you bought it, you had a creative workaround, but it didn't quite work out for you.

The policy is most likely in place for incidents like this.
 
[quote name='rodeojones903']So you bought the arcade knowing you were going to return it, just so you could have a system to play until your other gets repaired/replaced? I hate it when people think that is acceptable to do. That is like buying a new TV just for the superbowl and returning it the day after. Take your ass to rent-a-center.[/quote]

I feel the same way. I know I might be buying a 360 soon and would be pissed to find out that it's one that someone returned because they needed a "loaner" console for a couple weeks while their first system was being fixed. Heck, I wouldn't be surprised if this is why some 360s screw up hours after buying it.

Naturalskill, if you needed one for a couple weeks, just rent one from rent-a-center or somewhere. Don't pull crap like this and then whine cause you had a tough time returning it.
 
If you're going to bitch about a store, make sure it's about a policy of theirs that they didn't follow.

...like the time CC wouldn't PM an ad for me without verifying it was in stock at the other store, when their policy states they PM 115% with an instock verification and 100% with an ad.
 
1. you know its wrong to buy something to use it within the given time to return. its just plain wrong.
2. you didn't realize it was wrong until now, hence the flamming. so way to go.
3. QiG couldn't have said it better:

[quote name='QiG']I love when people trying to beat the system get screwed over. There is nothing right with what you were doing. You knew the risk of your console busting on you when you bought it, you had a creative workaround, but it didn't quite work out for you.[/quote]

sorry but you got what you deserved.
 
What the... You got what you wanted... how is that bad customer service for Best Buy? They bent the rules for you If i read it right. Seriously, what kind of tool "Rents" stuff from best buy... seriously. Worst thread Ever.
 
lol, I wasn't trying to be such a dick now that I re-read it. But seriously, I see so many posts that the theme of the OP is that they're trying to justify some kind of work around. Just follow the rules... sometimes you get screwed over in life.
 
[quote name='tex1ntux']If you're going to bitch about a store, make sure it's about a policy of theirs that they didn't follow.

...like the time CC wouldn't PM an ad for me without verifying it was in stock at the other store, when their policy states they PM 115% with an instock verification and 100% with an ad.[/quote]

What part of they need to verify it's IN STOCK before PMing don't you understand? I mean, admittedly, you could've tried PMing when a teen or tween was running the register at the desk where you PM, since most times they'll just go 'it's probably in stock' and just get a manager to approve it without so much as a call.

This is why I go to the store where the item is on sale that I want to try PMing BEFORE I go to the store I'm gonna PM at to verify they have it.

Oh and as to the OP's rant there, I got buyers remorse on a new PC from Best Buy one time. Luckily, it was before I opened it(or I'd have been charged a 15% restock fee) and they had to mail me a check for the amount I paid since it was over $250.

You really need to READ THEIR POLICIES BEFORE BUYING ANYTHING!!!
 
[quote name='IAmTheCheapestGamer']What part of they need to verify it's IN STOCK before PMing don't you understand? I mean, admittedly, you could've tried PMing when a teen or tween was running the register at the desk where you PM, since most times they'll just go 'it's probably in stock' and just get a manager to approve it without so much as a call.

This is why I go to the store where the item is on sale that I want to try PMing BEFORE I go to the store I'm gonna PM at to verify they have it.

Oh and as to the OP's rant there, I got buyers remorse on a new PC from Best Buy one time. Luckily, it was before I opened it(or I'd have been charged a 15% restock fee) and they had to mail me a check for the amount I paid since it was over $250.

You really need to READ THEIR POLICIES BEFORE BUYING ANYTHING!!![/quote]Oh I read the policy, I even quoted it to them verbatim and they told me that I was wrong:

policyai1.jpg



The policy clearly states that they'll refund 100% of the difference based on an advertised price within 30 days after purchasing.
I purchased the game for $59.99 and then asked for the 100% difference and they said no, I would have to come back when it was in stock.
I said no thank you, returned the game, and went over to BB (who PMed it for me).
 
This actually sounds like one of the better Best Buy return stories I've heard. I've read people getting more problems with sealed merchandise, and your shit was used!! fuck that dude, you have no room to bitch other than yourself being a total fucking idiot.
 
[quote name='mike.m']So you threw a temper tantrum and got what you wanted. :applause:[/quote]

Nope, didn't throw a tantrum... It's just that I was pissed because the lady assumed that I took the headset that was in the "arcade" when clearly it doesn't come with one!!!


FAIL!!!
 
[quote name='DreamSymphony']If you were smart you would have bought it at Walmart rather than best buy.... best buy's returns are much harder.[/quote]

True, couple of my friends said that they returned they're systems with ease... I assumed that It would've been simple as pie... I guess not, oh well
 
[quote name='Jobbercho']Did you leave that out of the story? The only person I can see being rude is you.[/quote]

Fail!!!

They're customer service place sucked and wasn't organized. I wasn't rude to begin with. If I were rude, I would've used all CAPS:drool:
 
[quote name='mike.m']Yeah pretty much. But hey, its okay to yell at people who are just doing their job because they MUST be accusing you of being a thief or something, right?[/quote]

Yup true, I don't like people that accuse other people of doing things... FAIL!!
 
[quote name='rodeojones903']So you bought the arcade knowing you were going to return it, just so you could have a system to play until your other gets repaired/replaced? I hate it when people think that is acceptable to do. That is like buying a new TV just for the superbowl and returning it the day after. Take your ass to rent-a-center.[/quote]

Meh.. I would've took my ass to the rent a center, but they don't rent out 360's here.
 
[quote name='davo1224']So you called the woman who helped you a pussface...

You bought something for the express purpose of renting it...

You thought that you wouldn't get a gift card using a gift receipt...


Mmmm. Don't really quite know how to express how big of a fucking retard you are. HATE dealing with customers like you.[/quote]


I didn't call the woman a pussface.. It's just, that's how she looks like.. I have no other way in describing her...

I didn't think anything, all I thought was that "gift receipt = cash back" but in reality... "gift receipt = gift card" Obviously I didn't want that, I wanted the cash, but yah, they sent me a check instead

If you hate dealing with customers.. I'd suggest another job... Just my opinion

Fail!!
 
[quote name='BillyBob29']From the back of EVERY Best Buy receipt....

"Refund will be in the same form as original purchase. EXCEPTIONS: Cash, debit or check purchases over $250 will be refunded in the form of a check by mail within 10 business days."

So in the end, the point of this thread is you bitching about not thinking your scam through properly and getting pissed when Best Buy follows their completely obvious return policies which slightly inconvenience you.

Good job.[/quote]


Not a scam, I just thought it would've gone smoothly than this since my friends did it already... FAIL!
 
[quote name='hollowfreak']I think you need to rename the thread ... "me and my imaginary girlfriend suck" seems appropriate.[/quote]

No... FAIL!!!
 
[quote name='QiG']LOL, I love when people trying to beat the system get screwed over. There is nothing right with what you were doing. You knew the risk of your console busting on you when you bought it, you had a creative workaround, but it didn't quite work out for you.

The policy is most likely in place for incidents like this.[/quote]


LOL.. Yes, I did count the risk factors like, "what if the arcade crapped out on me, and what if this what if that" Oh well, it's the last time I'm doing it, too much hassle
 
[quote name='tangytangerine']I feel the same way. I know I might be buying a 360 soon and would be pissed to find out that it's one that someone returned because they needed a "loaner" console for a couple weeks while their first system was being fixed. Heck, I wouldn't be surprised if this is why some 360s screw up hours after buying it.

Naturalskill, if you needed one for a couple weeks, just rent one from rent-a-center or somewhere. Don't pull crap like this and then whine cause you had a tough time returning it.[/quote]

Yess, agreed.
It's too much of a hassle, and honestly, I would've rented one if they had a place here that did that.

I'm not whining because I had a tough time, I'm just saying "Best Buy customer service suck, because I don't like the fact that they assume and they say one thing and change their minds the next..." kudos!!
 
[quote name='tex1ntux']If you're going to bitch about a store, make sure it's about a policy of theirs that they didn't follow.

...like the time CC wouldn't PM an ad for me without verifying it was in stock at the other store, when their policy states they PM 115% with an instock verification and 100% with an ad.[/quote]


I hate CC, I still have a rain check for "Lost Planet" when it was $20.
 
[quote name='phear3d']1. you know its wrong to buy something to use it within the given time to return. its just plain wrong.
2. you didn't realize it was wrong until now, hence the flamming. so way to go.
3. QiG couldn't have said it better:



sorry but you got what you deserved.[/quote]

1. Yes, Like I said, this is my first and last time doing it.
2. I don't think it's wrong hence the flamming.
3. Agreed!!!
 
[quote name='Lice']What the... You got what you wanted... how is that bad customer service for Best Buy? They bent the rules for you If i read it right. Seriously, what kind of tool "Rents" stuff from best buy... seriously. Worst thread Ever.[/quote]

I got what I wanted yes, bad customer service because one lady told me I could get cash back.. then came in the next day and the other lady assumed I stole something and said I only could get a check back..., I agree about the worst thread ever.. :whistle2:#
 
[quote name='yesokyesok']How old are you OP? Your venting is pointless and I believe you were the rude one on your end.[/quote]

24.. I just feel that BB customer service reps should have better attitudes and know their policy better. I don't like it when people say one thing and the next day they say another... It wasn't rude on my part.. Oh well
 
[quote name='QiG']lol, I wasn't trying to be such a dick now that I re-read it. But seriously, I see so many posts that the theme of the OP is that they're trying to justify some kind of work around. Just follow the rules... sometimes you get screwed over in life.[/quote]

meh.. yah, I know I should've wrote my story better, but don't worry.. This will be the last I will pull this kind of shit... Not worth it..
 
[quote name='Tecka']I don't think he would be back to this thread[/quote]

I am back and posting replies to every comment:) Thank you for caring... WAT DA!?
 
[quote name='gareman']If your going to be shady and exploit a return policy, then at least read and understand it.[/quote]
I know, I should've done that.. Oh well, this will be the last time anyways..
 
[quote name='clortho']This actually sounds like one of the better Best Buy return stories I've heard. I've read people getting more problems with sealed merchandise, and your shit was used!! fuck that dude, you have no room to bitch other than yourself being a total fucking idiot.[/quote]


meh!?
 
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